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Remote Icare Jobs (NOW HIRING)

Birdseye Solutions

Sales Manager

Dallas, TX · Remote

We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics ... If you're ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye ...

Birdseye Solutions

Sales Manager

Dallas, TX · Remote

We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics ... If you're ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye ...

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Remote Icare information

What is a remote iCare?

A Remote Icare job typically refers to a position where professionals provide healthcare-related support or customer service remotely, often for companies like iCare Health Solutions or similar healthcare organizations. These roles may include responsibilities such as assisting patients with scheduling, handling insurance inquiries, managing patient records, or offering telehealth support. Working remotely allows employees to perform their duties from home, leveraging digital tools and secure communication platforms to maintain patient privacy and service quality. It is essential for remote Icare workers to have strong communication skills, technical proficiency, and a good understanding of healthcare protocols.

What are the key skills and qualifications needed to thrive as a remote iCare?

To thrive as a Remote Customer Care Specialist, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, adaptability, and self-motivation are important soft skills for delivering excellent service independently. These competencies ensure effective customer interactions, high satisfaction, and efficient resolution of issues in a remote environment.

What are some common challenges faced by remote iCare professionals, and how can they be addressed?

Remote iCare professionals often face challenges such as maintaining effective communication with patients and colleagues, managing time efficiently across multiple virtual appointments, and ensuring data privacy in digital interactions. To address these issues, it’s helpful to use secure, user-friendly telehealth platforms, establish clear communication protocols, and stay organized with scheduling and documentation. Regular check-ins with team members and ongoing training in best practices for remote care can also support success in this role.

What is the difference between Remote Icare vs Remote Customer Support Specialist?

AspectRemote IcareRemote Customer Support Specialist
CertificationsBasic healthcare or customer service certifications often preferredCustomer service certifications beneficial but not mandatory
Work EnvironmentHealthcare-related support, often in medical or health tech sectorsGeneral customer service across various industries
Industry UsagePrimarily healthcare, telehealth, or medical tech companiesRetail, tech, finance, and other sectors
Job FocusAssisting patients, managing health-related inquiriesHandling customer inquiries, troubleshooting, and support

Remote Icare roles focus on healthcare support, requiring some health-related certifications, and are common in telehealth industries. Remote Customer Support Specialists handle general customer inquiries across various sectors, often with customer service certifications. While both roles involve remote communication, Remote Icare emphasizes health-related knowledge, whereas Remote Customer Support is broader in scope.

More about Remote Icare jobs

What cities are hiring for Remote Icare jobs?

Cities with the most Remote Icare job openings:

What are the most commonly searched types of Icare jobs?

The most popular types of Icare jobs are:

What states have the most Remote Icare jobs?

States with the most job openings for Remote Icare jobs include:

What job categories do people searching Remote Icare jobs look for?

The top searched job categories for Remote Icare jobs are:

Remote Icare jobs near you
Infographic showing various Remote Icare job openings in the United States as of August 2026, with employment types broken down into 13% As Needed, and 87% Full Time. Highlights an 100% Remote job distribution.

Front Desk Representative

iCare Health Solutions

Coral Gables, FL • On-site, Remote

$15 - $16.50/hr

Full-time

Medical

Re-posted 3 days ago

Job description

Description


Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Responsible for responding to inquiries, directing calls, and maintaining a tidy and organized workspace.


Essential Functions 


Perform check in and check out tasks, as well as insurance verification in one or more of the following areas:


Check-In

Greet and check in patients and other visitors arriving for appointments

Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain benefit information

Coordinate with patients regarding their insurance benefits and medical provider program 

Collect co-payments/balances upfront 

Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit

Obtain, verify, and enter patient and their provider's information into EMR ensuring the accuracy of all entries 

Scan paperwork to EMR 

Complete end-of-day closing duties 

Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate


Check-Out

Complete check-out procedures at end of patient visit

Make follow-up appointments using scheduling protocol and forcing power protocol 

Post charges and keep the posting of capitations up to date 

Fax visit notes to the PCP or referral physician 

Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected 

Scan all supporting documentation into the patient's chart


Insurance Verification

Verify insurance coverage(s) at least one day in advance

Request and obtain authorizations and referrals

Scan to PDF and upload verified documents to each assigned location

Assist with overflow of incoming calls

Communicate with patients regarding copays, deductibles, and other fees

Cancel and/or reschedule appointments for terminated insurances

Verify and correct, if needed, PCP and Marketing Plan fields


Cross-train to cover other Front Desk positions as needed


Requirements


Job Specifications 


Typically has the following skills or abilities:
One to two years of Customer Service experience 
Ability to handle multiple tasks simultaneously in a fast-paced environment 
Ability to handle and diffuse patient complaints and disagreements 
Exceptional communication and interpersonal skills
Experience navigating Electronic Medical Records and Outlook 
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment 
Preferred Skills
Bilingual (English / Spanish)

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here. 


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