ZipRecruiter

Log In

2

Remote Home Depot Call Center Jobs in Puerto Rico

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... center/surgeon issues. * Performs other duties as assigned. Who You Are * Passionate about helping ...

next page

Showing results 1-20

All JobsHome Depot Call Center JobsRemote Home Depot Call Center JobsRemote Home Depot Call Center Jobs in Puerto Rico

Remote Home Depot Call Center information

What is a remote Home Depot call center representative?

A Remote Home Depot Call Center job involves handling customer service and support tasks for Home Depot customers over the phone, chat, or email, all from a home-based or remote location. Employees in these roles assist with order inquiries, product information, returns, and troubleshooting issues. They use Home Depot's systems to resolve customer concerns efficiently and provide a positive customer experience. Remote call center agents are expected to have good communication skills, a quiet workspace, and reliable internet access.

What are the key skills and qualifications needed to thrive as a remote Home Depot call center representative?

To thrive as a Remote Home Depot Call Center Representative, you need strong customer service skills, effective problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is required. Excellent communication, patience, and active listening are crucial soft skills for handling diverse customer inquiries. These skills ensure efficient resolution of customer issues, satisfaction, and uphold Home Depot’s reputation for service excellence.

What are some common challenges faced by remote Home Depot call center representatives and how can they be managed?

Remote Home Depot call center representatives often face challenges such as maintaining effective communication with both customers and their team, managing time efficiently without in-person supervision, and navigating technical issues from a home environment. To manage these challenges, it's important to have a dedicated workspace, stay organized with daily task lists, and leverage company-provided training and resources. Regular virtual meetings and collaboration tools help foster a sense of teamwork and keep you connected to your colleagues and supervisors.

What is the difference between Remote Home Depot Call Center vs Remote Lowe's Call Center?

AspectRemote Home Depot Call CenterRemote Lowe's Call Center
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote, home-based customer supportRemote, home-based customer support
Industry UsageHome improvement retailHome improvement retail
Job ResponsibilitiesAssist customers with product info, orders, returnsAssist customers with product info, orders, returns

The Remote Home Depot Call Center and Remote Lowe's Call Center roles are similar in credentials, work environment, and industry. Both involve remote customer support for major home improvement retailers, focusing on assisting customers with inquiries, orders, and returns. The main difference lies in the specific company and product focus, but the job functions and requirements are largely comparable.

What are the most commonly searched types of Home Depot Call Center jobs in Puerto Rico?

The most popular types of Home Depot Call Center jobs in Puerto Rico are:

What are popular job titles related to Remote Home Depot Call Center jobs in Puerto Rico?

For Remote Home Depot Call Center jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Home Depot Call Center jobs in Puerto Rico look for?

The top searched job categories for Remote Home Depot Call Center jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Home Depot Call Center jobs?

Cities in Puerto Rico with the most Remote Home Depot Call Center job openings:

Remote Home Depot Call Center jobs near you
Infographic showing various Remote Home Depot Call Center job openings in Puerto Rico as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 8% In-person, and 92% Remote job distribution.

Remote Call Center Representative - Puerto Rico

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$11/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description


Remote Customer Service Representative - Puerto Rico
Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $11/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.
What We Offer:
  • Work From Home
  • Full-Time Employment: Reliable schedule and stability.
  • Competitive Pay: $11/hour starting on day one.
    • Pay is $11/hour which may be below your state's minimum wage. Please take tis into consideration when applying.
  • Night differential: +10% of base rate over all hours worked Monday-Sunday between 6:00PM to 6:00AM AST.
    • This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.
  • Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST.
  • Paid Training: Get the training you need to excel.
  • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • Career Growth: Opportunities to advance your career in a supportive, innovative environment.
  • Full Benefits: Comprehensive benefit options and a great work environment that values your success.

What You'll Do:
  • Efficiently manage a high volume of inbound calls in a fast-paced environment.
  • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
  • Assist cardholders with inquiries regarding transactions and account statuses.
  • Listen actively to understand customer needs and offer clear, accurate information.
  • Process transactions efficiently via web-based applications and handle research requests with precision.
  • Maintain in-depth knowledge of company and client programs, policies, and technology.
  • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
  • Support team operations during peak times or absences to help maintain seamless service.

What We're Looking For:
  • An effective communicator who can clearly explain complex information.
  • A dedicated professional with a strong work ethic and problem-solving skills.
  • A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
  • Ready to commit to 100% attendance during our three-to-five-week paid training period.

Requirements:
  • Must be at least 18 years old and possess a High School Diploma or equivalent.
  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • Proficient in English.
  • Complete a background check, credit check, and security fingerprinting.
  • Reside in Puerto Rico with legal authorization to work permanently in the United States.

Training Requirements:
  • Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support).
  • Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Technical & Workspace Requirements:
  • Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi).
  • Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.
  • Company equipment will be provided

Preferred Qualification:
  • 1+ years of previous call center experience

Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!
Looking for more information?
We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.
Landing Page: About Call Center Representative Role
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $11.00 per hour.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Conduent logo

About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

View All Conduent Jobs

Apply