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Work From Home Mtm Call Center Jobs in Puerto Rico

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Work Location: Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a ... High School diploma or GED 1 Year Call Center Exp Six months healthcare claims experience. Ability ...

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All JobsMtm Call Center JobsWork From Home Mtm Call Center JobsWork From Home Mtm Call Center Jobs in Puerto Rico

Work From Home Mtm Call Center information

What are the key skills and qualifications needed to thrive as a Work From Home MTM Call Center representative?

To thrive as a Work From Home MTM Call Center representative, you need strong communication skills, healthcare knowledge (often with a pharmacy technician certification or similar background), and experience in customer service. Familiarity with call center software, electronic health records (EHR) systems, and medication therapy management (MTM) platforms is commonly required. Active listening, problem-solving, and empathy are standout soft skills for effectively assisting patients with medication-related concerns remotely. These abilities ensure accurate medication guidance, regulatory compliance, and high-quality patient support in a virtual environment.

What are some common challenges faced by employees in a Work From Home MTM Call Center role, and how can they be addressed?

Employees in a Work From Home MTM (Medicare/Medicaid Transportation Management) Call Center role often encounter challenges such as maintaining focus in a home environment, managing high call volumes, and staying connected with their remote team. To address these, it's important to set up a dedicated workspace, establish a consistent daily routine, and utilize company-provided communication tools to stay engaged with supervisors and colleagues. Proactively seeking feedback and participating in virtual team meetings can also help you stay aligned with team goals and maintain a sense of collaboration.

What is the difference between Work From Home Mtm Call Center vs Work From Home Customer Service Representative?

AspectWork From Home Mtm Call CenterWork From Home Customer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSimilar credentials, often requires communication skills
Work EnvironmentCall center setup, headset, quiet spaceHome office, flexible setup
Employer & IndustryCall centers, telecommunication, customer supportVarious industries including retail, tech, healthcare
Search & Comparison IntentLooking for remote call center jobs, MTM specific rolesGeneral remote customer service roles

Work From Home Mtm Call Center roles typically involve handling inbound or outbound calls within a call center environment, often requiring specific training. Customer Service Representatives also work remotely but may handle a broader range of customer inquiries across different industries. Both roles require good communication skills and a quiet workspace, but the call center position is more specialized for telecommunication services.

What is a Work From Home MTM Call Center?

A Work From Home MTM (Medication Therapy Management) Call Center is a remote work environment where agents, often pharmacy technicians or pharmacists, assist patients over the phone with medication reviews and therapy management. These professionals help patients understand their prescriptions, address medication-related issues, and ensure proper medication adherence. Working from home allows these agents to provide services virtually, using secure communication platforms, while maintaining compliance with healthcare regulations. This setup is beneficial for both employees seeking flexible work arrangements and organizations aiming to provide efficient patient care.

What are popular job titles related to Work From Home Mtm Call Center jobs in Puerto Rico?

For Work From Home Mtm Call Center jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Work From Home Mtm Call Center jobs in Puerto Rico look for?

The top searched job categories for Work From Home Mtm Call Center jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Work From Home Mtm Call Center jobs?

Cities in Puerto Rico with the most Work From Home Mtm Call Center job openings:

Work From Home Mtm Call Center jobs near you
Infographic showing various Work From Home Mtm Call Center job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 2% Temporary, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Remote Call Center Representative - Puerto Rico

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$11/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description


Remote Customer Service Representative - Puerto Rico
Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $11/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.
What We Offer:
  • Work From Home
  • Full-Time Employment: Reliable schedule and stability.
  • Competitive Pay: $11/hour starting on day one.
    • Pay is $11/hour which may be below your state's minimum wage. Please take tis into consideration when applying.
  • Night differential: +10% of base rate over all hours worked Monday-Sunday between 6:00PM to 6:00AM AST.
    • This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.
  • Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST.
  • Paid Training: Get the training you need to excel.
  • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • Career Growth: Opportunities to advance your career in a supportive, innovative environment.
  • Full Benefits: Comprehensive benefit options and a great work environment that values your success.

What You'll Do:
  • Efficiently manage a high volume of inbound calls in a fast-paced environment.
  • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
  • Assist cardholders with inquiries regarding transactions and account statuses.
  • Listen actively to understand customer needs and offer clear, accurate information.
  • Process transactions efficiently via web-based applications and handle research requests with precision.
  • Maintain in-depth knowledge of company and client programs, policies, and technology.
  • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
  • Support team operations during peak times or absences to help maintain seamless service.

What We're Looking For:
  • An effective communicator who can clearly explain complex information.
  • A dedicated professional with a strong work ethic and problem-solving skills.
  • A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
  • Ready to commit to 100% attendance during our three-to-five-week paid training period.

Requirements:
  • Must be at least 18 years old and possess a High School Diploma or equivalent.
  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • Proficient in English.
  • Complete a background check, credit check, and security fingerprinting.
  • Reside in Puerto Rico with legal authorization to work permanently in the United States.

Training Requirements:
  • Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support).
  • Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Technical & Workspace Requirements:
  • Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi).
  • Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.
  • Company equipment will be provided

Preferred Qualification:
  • 1+ years of previous call center experience

Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!
Looking for more information?
We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.
Landing Page: About Call Center Representative Role
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $11.00 per hour.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

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Benefits

Hours and flexibility

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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