ZipRecruiter

Log In

1

Mtm Call Center Jobs (NOW HIRING)

MTM

Call Center Representative

Grapevine, TX

$14.75 - $18.50/hr

Sales Representative MTM is a leading agency dedicated to connecting top-tier talent with exceptional career opportunities across the construction space. With a commitment to excellence, innovation ...

MTM LLC

Call Center Representative

Grapevine, TX

$14.75 - $18.50/hr

MTM is a leading agency dedicated to connecting top-tier talent with exceptional career opportunities across the construction space. With a commitment to excellence, innovation, and personalized ...

MTM LLC

Call Center Manager

Miami, FL

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

MTM

Call Center Representative

Cherry Hill, NJ

$55K - $80K/yr

Previous experience in an inside sales, call center, or customer service role preferred. * Excellent communication skills, both verbal and written. * Strong phone etiquette and ability to engage ...

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

$75K - $225K/yr

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

MTM

Call Center Representative

Trenton, NJ

$55K - $80K/yr

Previous experience in an inside sales, call center, or customer service role preferred. * Excellent communication skills, both verbal and written. * Strong phone etiquette and ability to engage ...

MTM LLC

Call Center Representative

Trenton, NJ

Previous experience in an inside sales, call center, or customer service role preferred. * Excellent communication skills, both verbal and written. * Strong phone etiquette and ability to engage ...

MTM LLC

Call Center Representative

Cherry Hill, NJ · On-site

$50K - $75K/yr

Previous experience in an inside sales, call center, or customer service role preferred. * Excellent communication skills, both verbal and written. * Strong phone etiquette and ability to engage ...

MTM LLC

Call Center Representative

Cherry Hill, NJ

Previous experience in an inside sales, call center, or customer service role preferred. * Excellent communication skills, both verbal and written. * Strong phone etiquette and ability to engage ...

next page

Showing results 1-20

People also search for

All JobsMtm Call Center Jobs

Mtm Call Center information

See salary details

$10

$17

$25

How much do mtm call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for mtm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an MTM Call Center Representative, and why are they important?

To thrive as an MTM Call Center Representative, you need strong communication skills, customer service experience, and often a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes healthcare or transportation management platforms is typically required. Patience, problem-solving abilities, and the capacity to handle stressful situations make someone stand out in this position. These skills and qualities are critical for efficiently resolving customer inquiries, ensuring positive experiences, and supporting organizational goals in a high-volume environment.

What are some common challenges faced by MTM Call Center representatives, and how are they supported in overcoming them?

MTM Call Center representatives often manage high call volumes and must address a diverse range of customer needs, including transportation scheduling and resolving service concerns. Common challenges include handling irate callers, adapting to frequent procedural updates, and meeting strict performance metrics. To support representatives, MTM typically provides thorough training, ongoing coaching, and access to knowledge bases or support teams. Team leads and supervisors are also available to assist with complex cases, ensuring a collaborative and supportive work environment.

What is an MTM call center?

An MTM call center is a service center operated by Medical Transportation Management (MTM), which specializes in coordinating non-emergency medical transportation for eligible individuals. Representatives at MTM call centers assist patients, healthcare providers, and transportation providers in scheduling and managing rides to and from medical appointments. The call center also handles customer service inquiries, ride confirmations, and any issues that may arise during transportation. MTM call centers play a crucial role in helping people access healthcare services, especially those who have mobility or transportation challenges.

What is the difference between Mtm Call Center vs Customer Service Representative?

AspectMtm Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedOffice or remote, customer-facing roles
Industry UsageCommon in telecommunication, retail, techWidespread across various industries
Job FocusHandling inbound/outbound calls, customer supportAssisting customers, resolving issues, info provision

The main difference between Mtm Call Center and Customer Service Representative roles lies in their specific job functions and environments. Mtm Call Center positions are typically centered around call handling in a fast-paced setting, often within a dedicated call center. Customer Service Representatives may work in various settings, including offices or remotely, and handle a broader range of customer interactions. Both roles require similar credentials and are essential in customer support across industries.

More about Mtm Call Center jobs
What states have the most Mtm Call Center jobs? States with the most job openings for Mtm Call Center jobs include:
What job categories do people searching Mtm Call Center jobs look for? The top searched job categories for Mtm Call Center jobs are:
Mtm Call Center jobs near you
Infographic showing various Mtm Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 73% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Pharmacy Call Center Rep

Pharmacy Call Center Rep

Outcomes Operating Inc

Chicago, IL • Remote

$18/hr

Part-time

Posted 17 days ago

Job description

JOB DESCRIPTION

The Clinical Call Center Rep conducts outbound calls (Cold calling) and in a high-volume call center environment to engage patients in the Medication Therapy Management (MTM) program. This role involves explaining program benefits, scheduling medication reviews, and assisting with prescription refills. The Clinical Call Center Rep provides exceptional customer service while supporting clinical staff and performs administrative tasks that do not require clinical judgment.


ESSENTIAL DUTIES & RESPONSIBILITIES

Patient Outreach, Support and Scheduling

  • Conduct proactive patient outreach to introduce and explain the benefits of the MTM program, while overcoming objections and using persuasive communication techniques to engage patients who may be hesitant or initially unreceptive.
  • Schedule patient appointments for MTM services such as Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions.
  • Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed.
  • Accurately document all discussions with patients and schedule follow-up appointments as needed.
  • Update patient demographic information in the MTM platform.
  • Obtain correct/up-dated contact information for health care providers, patients, and/or pharmacies
  • Assist patients with medication refills, extended day supply refills, and/or coordinating prescription renewals with pharmacies and providers.
  • Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity.
  • Provide exemplary internal and external customer service through prompt, professional, and polite communication.
  • Perform auxiliary functions essential to the efficient operation of the department.
  • Comply with the Outcomes Telecommuter Policy, Attendance Policy and other specific policies and procedures.


KNOWLEDGE & REQUIREMENTS

  • Strong verbal and written communication skills
  • Ability to navigate and document in multiple computer applications simultaneously
  • Active listening and problem-solving skills
  • Comfortable handling objections and using persuasive communication
  • Ability to maintain professionalism and empathy in challenging conversations
  • Attention to detail and accuracy in documentation
  • Adaptability to changing scripts, workflows, and priorities
  • Basic computer proficiency, including typing and multitasking in a remote environment
  • Ability to troubleshoot basic technical issues, including internet connectivity, software navigation, and peripheral setup (monitors, headsets, cords, etc.)


EDUCATION & EXPERIENCE REQUIREMENTS

  • High School diploma, GED or equivalent, or equivalent work experience preferred
  • 12 months of experience in at least one of the following settings: medical, pharmacy, health insurance or call center preferred

Required:

  • Ability to provide excellent customer service with a can-do attitude
  • Comfortable performing repetitive tasks with consistency and attention to detail
  • Proven record of excellent attendance and punctuality and ability to comply with Introductory Period Attendance Policy which is critical for proper training, and associate and company success.
  • Ability to meet key performance metrics in a remote environment

Preferred:

  • Customer service experience, sales experience and/or high-volume scheduling experience
  • Medical background or alternative patient care experience
  • Additional education in a medical field (e.g., medical assistant, CNA, pharmacy technician, etc.)
  • Familiarity with medical/medication terminology
  • Experience coordinating, delivering, and/or supporting MTM programs
  • Experience with MTM Platforms, electronic health records and scheduling software
  • Spanish bilingual skills




Application Question(s):


  • Can you work 20 hours per week?
  • Are you available between the hours of 8-6 CST Monday through Friday?


Experience:


  • Call center: 2 years (Required)


Work Location: Remote

Company Description

Outcomes provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, Outcomes has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Telepharm, and PharmAssess.