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EmpiRx Health, LLC

Member Care Advocate

Montvale, NJ · On-site

$62K/yr

Member Care Advocate (HYBRID) EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and ...

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How much do empirx jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for empirx in the United States is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What are Empirx and what do they do?

Empirx is a pharmacy benefit management (PBM) company that partners with organizations to manage and optimize their prescription drug benefits. They focus on providing cost-effective, clinically-driven solutions that help employers control pharmacy spending while ensuring employees have access to necessary medications. Empirx uses an evidence-based approach, leveraging data analytics and personalized member engagement to improve health outcomes and reduce unnecessary costs. Their services include formulary management, clinical programs, and transparent pricing models.

Who is EmpiRx Specialty pharmacy?

EmpiRx Specialty Pharmacy is a healthcare company that provides specialty medication management and pharmacy services for complex and chronic conditions. Employees in related roles may handle medication dispensing, patient support, and collaborate with healthcare providers using pharmacy management systems.

Where is EmpiRx located?

EmpiRx is a pharmacy benefits management company based in the United States. The company's headquarters are located in Florida, and it operates primarily within the healthcare and pharmacy benefit sectors.

What is an Empirx job?

An Empirx job typically refers to a role at EmpiRx Health, a pharmacy benefits management (PBM) company that focuses on cost-containment and evidence-based healthcare strategies. Employees in these roles may work in areas such as clinical pharmacy, data analysis, client services, or healthcare consulting. They help manage prescription drug benefits, optimize medication costs, and improve patient outcomes using data-driven insights.

What are some common challenges faced by Empirx specialists when analyzing pharmacy benefit data, and how can they be addressed?

Empirx specialists often encounter challenges such as integrating data from multiple sources, ensuring data accuracy, and interpreting complex prescription claims. To address these, it's important to develop strong analytical skills, stay updated on pharmacy benefit management trends, and collaborate closely with IT and clinical teams. Regular training and adopting advanced analytics tools can also help streamline processes and enhance data-driven decision-making.

What jobs in the US pay 300,000 a year?

High-paying jobs that can reach or exceed $300,000 annually include roles such as experienced physicians, surgeons, anesthesiologists, and specialized corporate executives. These positions typically require advanced education, extensive experience, and often involve high levels of responsibility and skill in their respective fields.

What is the highest paid pharmacy job?

The highest paid pharmacy jobs typically include pharmacy directors, pharmacy managers, and clinical pharmacy specialists, with salaries often exceeding $150,000 annually. These roles require advanced certifications, leadership skills, and extensive experience in pharmacy operations or clinical care.

What are the key skills and qualifications needed to thrive as an Empirx (Pharmacy Benefit Manager), and why are they important?

To thrive as a Pharmacy Benefit Manager at a company like Empirx, you need expertise in pharmacy benefit management, healthcare analytics, and a relevant degree in pharmacy, business, or healthcare administration. Familiarity with pharmacy benefit management systems, claims processing software, and regulatory compliance tools is critical. Strong analytical thinking, negotiation skills, and effective communication set top performers apart in this role. These skills ensure the delivery of cost-effective pharmacy benefits, regulatory compliance, and productive relationships with clients and providers.
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Infographic showing various Empirx job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $47,230 per year, or $22.7 per hour.
Member Care Advocate

Member Care Advocate

EmpiRx Health, LLC

Montvale, NJ • On-site

$62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 hours ago

Job description


Job Description

Member Care Advocate (HYBRID)

EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results.

We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients. Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client experience teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years.

Who We're Looking For:

EmpiRx Health is in unprecedented growth, and we're seeking a highly skilled and experienced Member Care Advocate. In this critical role, you will ensure proactive oversight on all issues for members assigned to them by utilizing RxCurve360 system for case management. You will also ensure escalations are taken care of within a timely manner to provide best class service to assigned members.

If you are a highly motivated Member Care Advocate with a strong background in a PBM, health plan or call center of medication therapy management (MTM) programs, and you are passionate about making a meaningful impact in the healthcare industry, we encourage you to apply.

What You'll Do:

As a Member Care Advocate, your role will encompass a wide range of responsibilities, which may include but are not limited to:

  • Serve as an effective advocate for the client’s member population by providing high quality, thorough, and consistent service to identified members.
  • Serve as an effective administrative liaison between members, pharmacies, and/or prescribers.
  • Follow applicable laws, regulations, and defined internal processes to deliver exceptional service to EmpiRx members.
  • Complete assigned cases in the population health management system in a timely manner.
  • Administratively communicate with prescribers and members in accordance with EmpiRx Health’s call requirements to meet specific key performance indicator(“KPI”)standards.
  • Resolve member escalations in a courteous and professional manner, including following defined practices and within a targeted turnaround time.
  • Ensure that all email communications are attended to/handled in a timely and professional manner.
  • Respond to member inquiries/requests under the supervision of the assigned Clinical Account Executive.
  • Ensure that practices, processes, and procedures are continually followed to always deliver a best-in-class experience for members.
  • Assist with general projects that involve member concierge services under the direct supervision of a licensed pharmacist.
  • Effectively collaborate with EmpiRx Health internal departments to ensure members receive superior care that is professional, accurate, and timely.
  • Administratively respond to requests from Clinical Account Executives and the Client Management team(e.g., provider and pharmacy calls).
  • Effectively communicate and interact with all other EmpiRx Health departments, fostering teamwork and unity.
  • Perform other duties as assigned.

What You Need:

Minimum Requirements:

  • Pharmacy Technician certification (CPhT)
  • Minimum 2 years of experience working for a PBM, health plan or call center of medication therapy management (“MTM”)program; or 4 years of experience in a hospital or retail environment.
  • Proficient in Microsoft Office Suite.
  • Strong customer service orientation and commitment to delivering concierge-level service.
  • Ability to work in a fast-paced environment. 
  • Ability to think critically and strategically.
  • Excellent time management skills with the ability to meet tight deadlines.
  • Excellent verbal and written communication skills

Preferred Qualifications:

  • 4-year college degree
  • Pharmacy Technician license

Work Environment: Hybrid (2 days remote/3 days in office)

The expected salary range for this New Jersey position is between $ 60,000-$62,000. Total earnings may also include various incentive options. Actual pay will be adjusted based on experience, education, geographic location, and other job-related factors as permitted by law. Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Health Savings Account, and an Employee Assistance Program.)

Benefits And Perks

Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Health Savings Account, and an Employee Assistance Program

EmpiRx Health is an Equal Opportunity Employer

At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated. We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together

Note: This job description is a general outline of responsibilities and qualifications for the role. Additional duties may be assigned, and the position may evolve to meet the organization's needs.