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Mtm Call Center Jobs in Texas (NOW HIRING)

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Mtm Call Center information

See Texas salary details

$10

$16

$23

How much do mtm call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for mtm call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is an MTM call center?

An MTM call center is a service center operated by Medical Transportation Management (MTM), which specializes in coordinating non-emergency medical transportation for eligible individuals. Representatives at MTM call centers assist patients, healthcare providers, and transportation providers in scheduling and managing rides to and from medical appointments. The call center also handles customer service inquiries, ride confirmations, and any issues that may arise during transportation. MTM call centers play a crucial role in helping people access healthcare services, especially those who have mobility or transportation challenges.

What are the key skills and qualifications needed to thrive as an MTM Call Center representative?

To thrive as an MTM Call Center Representative, you need strong communication skills, customer service experience, and often a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes healthcare or transportation management platforms is typically required. Patience, problem-solving abilities, and the capacity to handle stressful situations make someone stand out in this position. These skills and qualities are critical for efficiently resolving customer inquiries, ensuring positive experiences, and supporting organizational goals in a high-volume environment.

What are some common challenges faced by MTM Call Center representatives, and how are they supported in overcoming them?

MTM Call Center representatives often manage high call volumes and must address a diverse range of customer needs, including transportation scheduling and resolving service concerns. Common challenges include handling irate callers, adapting to frequent procedural updates, and meeting strict performance metrics. To support representatives, MTM typically provides thorough training, ongoing coaching, and access to knowledge bases or support teams. Team leads and supervisors are also available to assist with complex cases, ensuring a collaborative and supportive work environment.

What is the difference between Mtm Call Center vs Customer Service Representative?

AspectMtm Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedOffice or remote, customer-facing roles
Industry UsageCommon in telecommunication, retail, techWidespread across various industries
Job FocusHandling inbound/outbound calls, customer supportAssisting customers, resolving issues, info provision

The main difference between Mtm Call Center and Customer Service Representative roles lies in their specific job functions and environments. Mtm Call Center positions are typically centered around call handling in a fast-paced setting, often within a dedicated call center. Customer Service Representatives may work in various settings, including offices or remotely, and handle a broader range of customer interactions. Both roles require similar credentials and are essential in customer support across industries.

What are popular job titles related to Mtm Call Center jobs in Texas?

For Mtm Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Mtm Call Center jobs in Texas look for?

The top searched job categories for Mtm Call Center jobs in Texas are:

Mtm Call Center jobs near you
Infographic showing various Mtm Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Customer Care Representative - WFH Texas

MTM

El Paso, TX • Remote

$14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Join Our Team at MTM Health!

At MTM Health, it's more than just a ride-it's personal. We believe every passenger deserves personalized attention and exceptional care, and we're looking for passionate, driven individuals to help us deliver on that promise.

As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.

Why MTM Health?

  • Make a meaningful difference every day.

  • Join a team that values your ideas and contributions.

  • Be part of a company that exceeds NCQA standards for customer service.

  • Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.

If you're ready to transform lives and grow your career, apply today and join us as we break down community barriers-together!

Position Title: Customer Care Representative

Location: Remote Texas

Hourly Rate: $14.00

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative's skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.Expect to handle 60 - 80 calls a day and higher volumes on Mondays.

All you need for the Customer Care Representative role is:

  • Must currently reside in Texas

  • 1 year of Call Center experience

  • 6 months Customer Service experience

  • Basic typing/computer experience with excellent navigational skills

  • High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi "air cards" is prohibited

  • A quiet space within the home free of distractions including caretaking of any kind

Your Potential. Our Mission.

At MTM Health, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

We don't talk about a better workplace - we make it happen.

Benefits without Barriers

To show appreciation for our staff's hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

  • Health, Dental and Vision Insurance

  • Life and Disability Insurance

  • 401(k) Retirement Plan with Company Match

  • FSA and HSA Savings Plans

  • Wellness Program with Incentives

  • Voluntary & Ancillary Plans

Additional Perks

  • Pay on Demand

  • Paid Time Off and Holiday Pay

  • Birthday Holiday

  • Maternity/Paternity Leave

  • Continuing Education Reimbursement Program

  • MTM Perks Discount Program

  • Career Development Programs

MTM Health is Proud to be an Equal Opportunity Employer

MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.

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