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Mtm Call Center Jobs (NOW HIRING)

MTM LLC

Service Coordinator

Nashville, TN · On-site

Job Summary We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional ...

MTM LLC

Service Coordinator

Richmond, VA · On-site

Job Summary We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional ...

MTM LLC

Service Coordinator

West Springfield, MA · On-site

$50K - $70K/yr

October 14, 2025 Pay: $50,000.00 - $70,000.00 per year Job Summary We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point ...

EmpiRx Health, LLC

Member Care Advocate

Montvale, NJ · On-site

If you are a highly motivated Member Care Advocate with a strong background working in the PBM, health plan, or call center of medication therapy management (MTM) industries, and you are passionate ...

EmpiRx Health, LLC

Member Care Advocate

Montvale, NJ · On-site

$62K/yr

If you are a highly motivated Member Care Advocate with a strong background in a PBM, health plan or call center of medication therapy management (MTM) programs, and you are passionate about making a ...

EmpiRx Health, LLC

Member Care Advocate

Montvale, NJ · On-site

If you are a highly motivated Member Care Advocate with a strong background working in the PBM, health plan, or call center of medication therapy management (MTM) industries, and you are passionate ...

MTM LLC

Inside Sales Support Agent

Nashville, TN · On-site

Previous experience in an inside sales, call center, or customer service role preferred. * Excellent communication skills, both verbal and written. * Strong phone etiquette and ability to engage ...

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How much do mtm call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for mtm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an MTM Call Center Representative, and why are they important?

To thrive as an MTM Call Center Representative, you need strong communication skills, customer service experience, and often a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes healthcare or transportation management platforms is typically required. Patience, problem-solving abilities, and the capacity to handle stressful situations make someone stand out in this position. These skills and qualities are critical for efficiently resolving customer inquiries, ensuring positive experiences, and supporting organizational goals in a high-volume environment.

What are some common challenges faced by MTM Call Center representatives, and how are they supported in overcoming them?

MTM Call Center representatives often manage high call volumes and must address a diverse range of customer needs, including transportation scheduling and resolving service concerns. Common challenges include handling irate callers, adapting to frequent procedural updates, and meeting strict performance metrics. To support representatives, MTM typically provides thorough training, ongoing coaching, and access to knowledge bases or support teams. Team leads and supervisors are also available to assist with complex cases, ensuring a collaborative and supportive work environment.

What is an MTM call center?

An MTM call center is a service center operated by Medical Transportation Management (MTM), which specializes in coordinating non-emergency medical transportation for eligible individuals. Representatives at MTM call centers assist patients, healthcare providers, and transportation providers in scheduling and managing rides to and from medical appointments. The call center also handles customer service inquiries, ride confirmations, and any issues that may arise during transportation. MTM call centers play a crucial role in helping people access healthcare services, especially those who have mobility or transportation challenges.

What is the difference between Mtm Call Center vs Customer Service Representative?

AspectMtm Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedOffice or remote, customer-facing roles
Industry UsageCommon in telecommunication, retail, techWidespread across various industries
Job FocusHandling inbound/outbound calls, customer supportAssisting customers, resolving issues, info provision

The main difference between Mtm Call Center and Customer Service Representative roles lies in their specific job functions and environments. Mtm Call Center positions are typically centered around call handling in a fast-paced setting, often within a dedicated call center. Customer Service Representatives may work in various settings, including offices or remotely, and handle a broader range of customer interactions. Both roles require similar credentials and are essential in customer support across industries.

More about Mtm Call Center jobs
What states have the most Mtm Call Center jobs? States with the most job openings for Mtm Call Center jobs include:
What job categories do people searching Mtm Call Center jobs look for? The top searched job categories for Mtm Call Center jobs are:
Mtm Call Center jobs near you
Infographic showing various Mtm Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 73% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Service Coordinator

Service Coordinator

MTM LLC

Nashville, TN • On-site

Full-time

Posted 4 days ago

Job description

Job description:

Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. Prior sales experience would be beneficial. Past customer service experience (retail, restaurants, etc) would also be helpful.

Duties

  • Respond to incoming calls and inquiries in a professional manner.
  • Provide accurate information regarding products and services.
  • Analyze customer needs and offer appropriate solutions.
  • Maintain detailed records of customer interactions in our computerized system.
  • Utilize medical terminology when addressing inquiries related to healthcare services.
  • Demonstrate excellent phone etiquette while communicating with customers.
  • Collaborate with team members to enhance service delivery and improve processes.
  • Follow up on unresolved issues to ensure customer satisfaction.

Experience

  • Previous experience in customer service or call center environments is preferred.
  • Bilingual or multilingual proficiency, particularly in English and Spanish, is a significant advantage.
  • Strong analytical skills to assess customer needs effectively.
  • Excellent verbal communication skills with the ability to convey information clearly and concisely.
  • Proficiency in using computers and call center software.

Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members.

Job Type: Full-time

Work Location: In person

Employment Type: FULL_TIME

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