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Mtm Call Center Jobs (NOW HIRING)

MTM, Inc.

Customer Service Representative

Baltimore, MD · On-site

$21/hr

Previous experience working in a customer service call center, preferred What's in it for you ... MTM Perks Discount Program * Leadership Mentoring Opportunities Minimum Salary: $21/hr Maximum ...

MTM, Inc.

Dispatcher - AAA

Phoenix, AZ · On-site

High School Diploma or GED * 1 year of Call Center experience * 6 months Customer Service ... MTM Perks Discount Program * Leadership Mentoring Opportunities Salary Min: $ 20.00 Salary Max ...

EmpiRx Health, LLC

Member Care Advocate

Montvale, NJ · On-site

$50K - $63K/yr

Education & Experience (Mandatory): · Pharmacy Technician Certification (CPhT) · Minimum 2 years of experience in PBM, health plan, or MTM call center environment OR 4 years in hospital/retail ...

EmpiRx Health, LLC

Member Care Advocate

Montvale, NJ · On-site

$50K - $63K/yr

Education & Experience (Mandatory): · Pharmacy Technician Certification (CPhT) · Minimum 2 years of experience in PBM, health plan, or MTM call center environment OR 4 years in hospital/retail ...

EmpiRx Health, LLC

Member Care Advocate

Montvale, NJ · On-site

$50K - $63K/yr

Education & Experience (Mandatory): · Pharmacy Technician Certification (CPhT) · Minimum 2 years of experience in PBM, health plan, or MTM call center environment OR 4 years in hospital/retail ...

MTM

Service Coordinator

Richmond, VA · On-site

$19.50 - $24.75/hr

Call Center Representative Job Summary We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers ...

MTM

Service Coordinator

West Springfield, MA · On-site

$19.75 - $24.75/hr

Call Center Representative Job Summary We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers ...

MTM LLC

Director of Operations

Colts Neck, NJ · On-site

$70K - $100K/yr

The Director of Call Center will be responsible for overseeing the day-to-day operations of our call center, ensuring that we provide outstanding customer service while meeting and exceeding ...

MTM LLC

Director of Operations

Colts Neck, NJ

$70K - $100K/yr

The Director of Call Center will be responsible for overseeing the day-to-day operations of our call center, ensuring that we provide outstanding customer service while meeting and exceeding ...

MTM LLC

NJ · On-site

$90 - $120/hr

Job Summary The Director of Call Center will be responsible for overseeing the day-to-day operations of our call center, ensuring that we provide outstanding customer service while meeting and ...

New

MTM LLC

Service Coordinator

Richmond, VA · On-site

$50K - $60K/yr

Job Summary We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional ...

MTM LLC

Service Coordinator

West Springfield, MA · On-site

$50K - $70K/yr

October 14, 2025 Pay: $50,000.00 - $70,000.00 per year Job Summary We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point ...

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Mtm Call Center information

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How much do mtm call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for mtm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an MTM Call Center representative?

To thrive as an MTM Call Center Representative, you need strong communication skills, customer service experience, and often a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes healthcare or transportation management platforms is typically required. Patience, problem-solving abilities, and the capacity to handle stressful situations make someone stand out in this position. These skills and qualities are critical for efficiently resolving customer inquiries, ensuring positive experiences, and supporting organizational goals in a high-volume environment.

What are some common challenges faced by MTM Call Center representatives, and how are they supported in overcoming them?

MTM Call Center representatives often manage high call volumes and must address a diverse range of customer needs, including transportation scheduling and resolving service concerns. Common challenges include handling irate callers, adapting to frequent procedural updates, and meeting strict performance metrics. To support representatives, MTM typically provides thorough training, ongoing coaching, and access to knowledge bases or support teams. Team leads and supervisors are also available to assist with complex cases, ensuring a collaborative and supportive work environment.

What is an MTM call center?

An MTM call center is a service center operated by Medical Transportation Management (MTM), which specializes in coordinating non-emergency medical transportation for eligible individuals. Representatives at MTM call centers assist patients, healthcare providers, and transportation providers in scheduling and managing rides to and from medical appointments. The call center also handles customer service inquiries, ride confirmations, and any issues that may arise during transportation. MTM call centers play a crucial role in helping people access healthcare services, especially those who have mobility or transportation challenges.

What is the difference between Mtm Call Center vs Customer Service Representative?

AspectMtm Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedOffice or remote, customer-facing roles
Industry UsageCommon in telecommunication, retail, techWidespread across various industries
Job FocusHandling inbound/outbound calls, customer supportAssisting customers, resolving issues, info provision

The main difference between Mtm Call Center and Customer Service Representative roles lies in their specific job functions and environments. Mtm Call Center positions are typically centered around call handling in a fast-paced setting, often within a dedicated call center. Customer Service Representatives may work in various settings, including offices or remotely, and handle a broader range of customer interactions. Both roles require similar credentials and are essential in customer support across industries.

More about Mtm Call Center jobs
What states have the most Mtm Call Center jobs? States with the most job openings for Mtm Call Center jobs include:
What job categories do people searching Mtm Call Center jobs look for? The top searched job categories for Mtm Call Center jobs are:
Mtm Call Center jobs near you
Infographic showing various Mtm Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Customer Service Representative

MTM, Inc.

Baltimore, MD • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Job Description
What Will Your Job Look Like?
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front-line representative of the Company.
In office position Mon-Fri 8:30am-5pm Eastern Time at 4201 Patterson Ave Baltimore, MD 21215. You will have to work one weekend day a month.
What you'll do:
  • Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
  • Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
  • Listen and obtain information from callers in a professional, systematic and organized manner
  • Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
  • Assume responsibility for self-development and career progression
  • Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals
  • Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards
  • May be required to work weekends and/or holidays, as needed
  • Maintain confidential information standards within a fast paced environment
  • Relate to a diversity of requests
  • Identify with customer needs and circumstances
  • Tactfully question and obtain necessary information
  • Recognize, handle and refer situations of an emergent nature
  • Regular attendance is required
  • Ability to maintain high level of confidentiality

What you'll need:
Experience, Education & Certifications:
  • High School Diploma or G.E.D.
  • Customer service experience

Skills:
  • Typing speed of 30 WPM or greater
  • Knowledge Microsoft Outlook and Microsoft Word
  • Exemplary communication and phone skills
  • Ability to maintain high level of confidentiality
  • Regular attendance is required

Even better if you have...
  • Previous experience working in a customer service call center, preferred

What's in it for you:
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

Minimum Salary: $21/hr
Maximum Salary: $21/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
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