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Mtm Call Center Jobs (NOW HIRING)

MTM Transit

Customer Service Representative

Eugene, OR · On-site

$18.50/hr

... call center * Exemplary communication and phone skills * Outstanding organizational and multi-tasking skills * Ability to maintain high level of confidentiality MTM Incentives: * Affordable benefits ...

MTM

Customer Care Representative - WFH Minnesota

$16.50/hr

At MTM Health , it's more than just a ride-it's personal. We believe every passenger deserves ... Must currently reside in Minnesota * 1 year of Call Center experience * 6 months Customer Service ...

MTM

Customer Care Representative - WFH Rhode Island

$17.50/hr

At MTM Health , it's more than just a ride-it's personal. We believe every passenger deserves ... Must currently reside in Rhode Island * 1 year of Call Center experience * 6 months Customer ...

MTM

Customer Care Representative - WFH Connecticut

$16.94/hr

At MTM Health , it's more than just a ride-it's personal. We believe every passenger deserves ... Must currently reside in Connecticut * 1 year of Call Center experience * 6 months Customer Service ...

MTM

Customer Care Representative - WFH Mississippi

$14/hr

At MTM Health , it's more than just a ride-it's personal. We believe every passenger deserves ... Must currently reside in Mississippi * 1 year of Call Center experience * 6 months Customer Service ...

MTM Transit

Customer Service Representative

Eugene, OR

$18.50/hr

... call center * Exemplary communication and phone skills * Outstanding organizational and multi-tasking skills * Ability to maintain high level of confidentiality MTM Incentives: * Affordable benefits ...

MTM

Customer Care Representative - WFH Missouri

$15.75/hr

At MTM Health , it's more than just a ride-it's personal. We believe every passenger deserves ... Must currently reside in Missouri * 1 year of Call Center experience * 6 months Customer Service ...

MTM Transit

Customer Experience Agent - Ajo

Ajo, AZ · On-site

$18/hr

D. equivalent * 2+ years in transportation call center operations, routing, dispatching, and ... MTM Perks Discount Program * Leadership Mentoring Opportunities Hourly Rate: $18/hr. This ...

MTM Transit

Customer Experience Agent - Ajo

Ajo, AZ · On-site

$18/hr

D. equivalent * 2+ years in transportation call center operations, routing, dispatching, and ... MTM Perks Discount Program * Leadership Mentoring Opportunities Hourly Rate: $18/hr. This ...

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Mtm Call Center information

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How much do mtm call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for mtm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an MTM call center?

An MTM call center is a service center operated by Medical Transportation Management (MTM), which specializes in coordinating non-emergency medical transportation for eligible individuals. Representatives at MTM call centers assist patients, healthcare providers, and transportation providers in scheduling and managing rides to and from medical appointments. The call center also handles customer service inquiries, ride confirmations, and any issues that may arise during transportation. MTM call centers play a crucial role in helping people access healthcare services, especially those who have mobility or transportation challenges.

What are the key skills and qualifications needed to thrive as an MTM Call Center representative?

To thrive as an MTM Call Center Representative, you need strong communication skills, customer service experience, and often a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes healthcare or transportation management platforms is typically required. Patience, problem-solving abilities, and the capacity to handle stressful situations make someone stand out in this position. These skills and qualities are critical for efficiently resolving customer inquiries, ensuring positive experiences, and supporting organizational goals in a high-volume environment.

What are some common challenges faced by MTM Call Center representatives, and how are they supported in overcoming them?

MTM Call Center representatives often manage high call volumes and must address a diverse range of customer needs, including transportation scheduling and resolving service concerns. Common challenges include handling irate callers, adapting to frequent procedural updates, and meeting strict performance metrics. To support representatives, MTM typically provides thorough training, ongoing coaching, and access to knowledge bases or support teams. Team leads and supervisors are also available to assist with complex cases, ensuring a collaborative and supportive work environment.

What is the difference between Mtm Call Center vs Customer Service Representative?

AspectMtm Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedOffice or remote, customer-facing roles
Industry UsageCommon in telecommunication, retail, techWidespread across various industries
Job FocusHandling inbound/outbound calls, customer supportAssisting customers, resolving issues, info provision

The main difference between Mtm Call Center and Customer Service Representative roles lies in their specific job functions and environments. Mtm Call Center positions are typically centered around call handling in a fast-paced setting, often within a dedicated call center. Customer Service Representatives may work in various settings, including offices or remotely, and handle a broader range of customer interactions. Both roles require similar credentials and are essential in customer support across industries.

More about Mtm Call Center jobs

What states have the most Mtm Call Center jobs?

States with the most job openings for Mtm Call Center jobs include:

What job categories do people searching Mtm Call Center jobs look for?

The top searched job categories for Mtm Call Center jobs are:

Mtm Call Center jobs near you
Infographic showing various Mtm Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Customer Service Representative

MTM Transit

Eugene, OR • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

MTM Transit rating

6.2

Company rating: 6.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

88th of 101 rated public transport

Job description

Make a Difference
At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations. **All candidates must reside in Eugene, OR or surrounding cities in Lane County to be considered for this position.**
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of MTM Transit
What will your job look like?
  • Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
  • Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing Client provided systems
  • Listen and obtain information from callers in a professional, systematic and organized manner
  • Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
  • Assume responsibility for self-development and career progression
  • Maintain flexibility in efforts to provide quality service to our members and help MTM Transit achieve business and operational goals
  • Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM Transit standards
  • May be required to work weekends and/or holidays, as needed
  • Maintain confidential information standards within a fast paced environment
  • Relate to a diversity of customers and requests
  • Identify with customer needs and circumstances
  • Tactfully question and obtain necessary information
  • Recognize, handle and refer situations of an emergent nature

All you need is:
  • High school diploma or G.E.D equivalent
  • Minimum typing speed of 30 wpm or greater
  • Knowledge of Microsoft Outlook and Word
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Even better if you have:
  • Previous experience working in a customer service call center
  • Exemplary communication and phone skills
  • Outstanding organizational and multi-tasking skills
  • Ability to maintain high level of confidentiality

MTM Incentives:
  • Affordable benefits including Medical, Dental and Vision
  • Free Life Insurance & Long-Term Disability coverage for eligible employees
  • Paid Training & Overtime
  • Paid Holidays & Paid Time Off (PTO)
  • Safety Bonus
  • Yearly Pay Increases
  • 401(k) with Company Match
  • Referral Bonus Program

Salary: $18.50 per/hour
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Equal Opportunity Employer: MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net

What MTM Transit employees say

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About MTM Transit

Sourced by ZipRecruiter

Industry

Special transit systems transportation

Company size

1,001 - 5,000 Employees

Headquarters location

Lake Saint Louis, MO, US

Year founded

2009

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