ZipRecruiter

Log In

1

Mtm Call Center Jobs in California (NOW HIRING)

MTM LLC

Call Center Representative

Oakland, CA · On-site

$50K - $75K/yr

Previous experience in an inside sales, call center, or customer service role preferred. * Excellent communication skills, both verbal and written. * Strong phone etiquette and ability to engage ...

MTM LLC

Call Center Representative

Oakland, CA

$50K - $75K/yr

Previous experience in an inside sales, call center, or customer service role preferred. * Excellent communication skills, both verbal and written. * Strong phone etiquette and ability to engage ...

Cox Fleet

Lead Mobile Diesel Mechanic

Alameda, CA · On-site

$29 - $38.25/hr

We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and ... MTM) with Quality Control Inspections on work performed by Mobile Diesel Technicians I/II/Sr. ...

All JobsMtm Call Center JobsMtm Call Center Jobs in California

Mtm Call Center information

See California salary details

$10

$17

$24

How much do mtm call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for mtm call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is an MTM call center?

An MTM call center is a service center operated by Medical Transportation Management (MTM), which specializes in coordinating non-emergency medical transportation for eligible individuals. Representatives at MTM call centers assist patients, healthcare providers, and transportation providers in scheduling and managing rides to and from medical appointments. The call center also handles customer service inquiries, ride confirmations, and any issues that may arise during transportation. MTM call centers play a crucial role in helping people access healthcare services, especially those who have mobility or transportation challenges.

What are the key skills and qualifications needed to thrive as an MTM Call Center representative?

To thrive as an MTM Call Center Representative, you need strong communication skills, customer service experience, and often a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes healthcare or transportation management platforms is typically required. Patience, problem-solving abilities, and the capacity to handle stressful situations make someone stand out in this position. These skills and qualities are critical for efficiently resolving customer inquiries, ensuring positive experiences, and supporting organizational goals in a high-volume environment.

What are some common challenges faced by MTM Call Center representatives, and how are they supported in overcoming them?

MTM Call Center representatives often manage high call volumes and must address a diverse range of customer needs, including transportation scheduling and resolving service concerns. Common challenges include handling irate callers, adapting to frequent procedural updates, and meeting strict performance metrics. To support representatives, MTM typically provides thorough training, ongoing coaching, and access to knowledge bases or support teams. Team leads and supervisors are also available to assist with complex cases, ensuring a collaborative and supportive work environment.

What is the difference between Mtm Call Center vs Customer Service Representative?

AspectMtm Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedOffice or remote, customer-facing roles
Industry UsageCommon in telecommunication, retail, techWidespread across various industries
Job FocusHandling inbound/outbound calls, customer supportAssisting customers, resolving issues, info provision

The main difference between Mtm Call Center and Customer Service Representative roles lies in their specific job functions and environments. Mtm Call Center positions are typically centered around call handling in a fast-paced setting, often within a dedicated call center. Customer Service Representatives may work in various settings, including offices or remotely, and handle a broader range of customer interactions. Both roles require similar credentials and are essential in customer support across industries.

What are popular job titles related to Mtm Call Center jobs in California?

For Mtm Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Mtm Call Center jobs in California look for?

The top searched job categories for Mtm Call Center jobs in California are:

Mtm Call Center jobs near you
Infographic showing various Mtm Call Center job openings in California as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Representative

MTM LLC

Oakland, CA • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Position Overview:

We're looking for an energetic, driven Inside Sales Representative to join our team. In this role, you'll be responsible for reaching out to warm leads and connecting with potential customers who have already shown interest in our products. Your goal will be to set up sales appointments with our expert team, helping drive revenue and contribute to the growth of the business.

Key Responsibilities:

  • Contact warm leads via phone (no cold calling) to discuss window and door solutions.
  • Effectively communicate the benefits of our products and services to potential customers.
  • Schedule appointments for our sales team to meet with customers, ensuring a smooth handoff.
  • Maintain a high level of professionalism and enthusiasm while speaking with potential customers.
  • Track interactions and maintain accurate records of leads, appointments, and customer notes in our CRM system.
  • Work closely with the sales team to ensure a seamless customer experience.
  • Meet and exceed individual and team appointment-setting goals.

Qualifications:

  • Previous experience in an inside sales, call center, or customer service role preferred.
  • Excellent communication skills, both verbal and written.
  • Strong phone etiquette and ability to engage potential customers in a friendly, professional manner.
  • Motivated and goal-oriented with a passion for helping others.
  • Comfortable working in a fast-paced environment.
  • Ability to learn quickly and adapt to new systems and processes.
  • Experience with CRM software is a plus.

What We Offer:

  • Competitive base salary with performance-based incentives.
  • Comprehensive training to help you succeed in the role.
  • Friendly, supportive team environment.
  • Opportunities for growth and advancement within the company.

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Supplemental Pay:

  • Bonus opportunities
  • Performance bonus

Work Location: In person