ZipRecruiter

Log In

1

Virtual Call Center Agent Jobs in Puerto Rico (NOW HIRING)

Firma de Reclutamiento en PR

PR · On-site

$11/hr

Salary: $11.00 per hour Requirements: * High school diploma. * Experience in Customer Service, sales and working with production results measurement. * Fast in the keyboard and handling of computer ...

Liberty Latin America Communications, Inc.

PR

As a Sales & Service Agent you will manage customer service experience and claims to resolve ... Direct Debit, IVR Automatic Payment, Web Payment, Payment through a call center representative over ...

Liberty Latin America Communications, Inc.

PR

As a Sales & Service Agent you will manage customer service experience and claims to resolve ... Direct Debit, IVR Automatic Payment, Web Payment, Payment through a call center representative over ...

Elevance Health

Project Manager

San Juan, PR · Hybrid

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

New

CGI Inc.

Passport Support Associate III

San Juan, PR · On-site

$19.57/hr

... at Agency/Center Information and Will-Call counters: o At the Information Station, ensure ... Verify all completed transactions and run designated reports. • Assist with Acceptance Agent ...

All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Puerto Rico

Virtual Call Center Agent information

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Puerto Rico?

The most popular types of Call Center Agent jobs in Puerto Rico are:

What are popular job titles related to Virtual Call Center Agent jobs in Puerto Rico?

For Virtual Call Center Agent jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Puerto Rico look for?

The top searched job categories for Virtual Call Center Agent jobs in Puerto Rico are:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Puerto Rico as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Call Center Agent

Firma de Reclutamiento en PR

PR • On-site

$11/hr

Full-time

Posted 11 days ago

Job description

Salary: $11.00 per hour
Requirements:

  • High school diploma.
  • Experience in Customer Service, sales and working with production results measurement.
  • Fast in the keyboard and handling of computer systems.
  • Valid driver's license issued in PR. 
  • Customer oriented person.
  • Basic level conversational English. 
  • Excellent written and oral communication skills
  • Ability to work under pressure, meet goals and deadlines.
  • Availability to work Monday through Saturday 8AM-5PM or 9AM-6PM.

Employer with Equal Employment Opportunity