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Virtual Call Center Agent Jobs in Puerto Rico (NOW HIRING)

Sonesta International Hotels

Reservations Agent

San Juan, PR

$15.75 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary Reservations Agent assists customers with the planning and booking aspect of their vacation ... with call center to resolve same. - Assist to book and block all rooms according to required ...

Liberty Latin America Communications, Inc.

PR

As a Sales & Service Agent you will manage customer service experience and claims to resolve ... Direct Debit, IVR Automatic Payment, Web Payment, Payment through a call center representative over ...

Liberty Latin America Communications, Inc.

PR · On-site

As a Sales & Service Agent you will manage customer service experience and claims to resolve ... Direct Debit, IVR Automatic Payment, Web Payment, Payment through a call center representative over ...

Elevance Health

Director I Customer Care - Multi

San Juan, PR · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

PR · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Insight Communications

PR · On-site

... Call Center se encarga de la supervisión y control. Debe asegurarse de que las llamadas que ... Dominio uso de Team y plataformas interacción virtual. * Excelentes destrezas tecnológicas y ...

Insight Communications

PR · On-site

... Call Center se encarga de la supervisión y control. Debe asegurarse de que las llamadas que ... Dominio uso de Team y plataformas interacción virtual. * Excelentes destrezas tecnológicas y ...

Liberty Latin America Communications, Inc.

PR

As a Sales & Service Agent you will manage customer service experience and claims to resolve ... Direct Debit, IVR Automatic Payment, Web Payment, Payment through a call center representative over ...

Elevance Health

Director Technology & Facilities

San Juan, PR · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

PR · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

PR · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

Director, HR Business Partner

San Juan, PR · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

Director, HR Business Partner

San Juan, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Liberty Latin America Communications, Inc.

PR

A successful MATS Agent should possess a comprehensive understanding of Liberty's practices and operations, consistently demonstrating proficiency in the skills required within the Call Center ...

Fora Pathways Inc

PR · On-site

$15/hr

... call center services, and other essential functions. At Fora, employment is more than a job. It's a ... Familiarity with virtual job search tools and work platforms. Physical Requirements * Ability to ...

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Virtual Call Center Agent information

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Puerto Rico?

The most popular types of Call Center Agent jobs in Puerto Rico are:

What are popular job titles related to Virtual Call Center Agent jobs in Puerto Rico?

For Virtual Call Center Agent jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Puerto Rico look for?

The top searched job categories for Virtual Call Center Agent jobs in Puerto Rico are:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Puerto Rico as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Premium 2-3hr Remote Call Center Agents - Puerto Rico

notifyMD

San Juan, PR • Remote

$20/hr

Part-time

Re-posted 9 days ago

Job description

Part-Time Remote Call Center Agents (Puerto Rico Residents Only)
Company: notifyMD I Pay: $20/hour

notifyMD is seeking Part-Time Remote Call Center Agents to serve as the friendly, professional voice our clients depend on. This role is ideal for individuals who thrive in fast-paced environments and can skillfully manage a high volume of incoming calls. You will be responsible for delivering an exceptional experience for callers while maintaining high service quality and meeting performance metrics.

Because we support our clients 24/7/365, this role requires availability to work holidays and one weekend day per week.

Please note: This position is strictly open to candidates who currently reside in Puerto Rico.

What We Are Looking For

While previous customer service experience is a bonus, it is not required! We are looking for self-motivated, accountable individuals who possess:

  • A warm, empathetic demeanor and the ability to remain composed with update callers.
  • Strong written communication skills and a high attention to detail.
  • A consistent dedication to reliable attendance and strict scheduled adherence.
  • A typing speed of 35WPM and proficient computer skills.

Remote Technical Requirements

To be considered for this role, you must have a dedicated, distraction-free workspace and meet the following remote requirements:

  • PC or Laptop (No Apple products, tablets, or Chromebooks) with Windows 10 or higher and at least 1GB of available storage.
  • Screen resolution of 1600 X 900.
  • A wired USB headset with a built-in microphone.
  • High-speed internet that can pass our speed test (No satellite).
  • The ability to have a direct, wired Ethernet connection (Wi-Fi is not permitted).

Scheduling and Training

  • Hours: Various Part-Time Shifts, up to 19.5 hours/week
    • Shifts are Monday-Friday, with one mandatory weekend shift (Saturday or Sunday)
  • Training: Paid training lasts approximately 1-2 weeks. Once completed, you will transition to your permanent set scheduled.

notifyMD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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