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Home Depot Call Center Jobs (NOW HIRING)

MACNY

Call Center Representative

New York Mills, NY · On-site

$21/hr

Call Center Representative Are you a natural problem-solver with a passion for helping others? Join ... Pulling Home Depot routing through Transplace and forwarding to shipping * Handling Customer ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... from home Reliable high-speed internet and dedicated workspace Why Join Us? Fully remote after ...

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Home Depot Call Center information

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How much do home depot call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for home depot call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Home Depot Call Center representative?

A Home Depot Call Center job involves assisting customers over the phone with orders, product inquiries, refunds, and general support. Representatives handle customer concerns, provide solutions, and ensure a positive shopping experience. Strong communication skills and a customer-focused attitude are essential. Depending on the role, employees may also support online orders, contractor accounts, or installation services.

What does a Home Depot Call Center representative do?

A typical day for a Home Depot Call Center representative involves answering inbound calls from customers, assisting with product questions, processing orders, handling returns, and troubleshooting issues related to online or in-store purchases. Representatives collaborate with other team members, such as supervisors and subject matter experts, to address complex inquiries or escalate situations when necessary. They often use specialized software to track customer interactions and manage follow-ups efficiently. Working in a fast-paced, team-oriented environment, call center representatives play a vital role in ensuring every customer has a positive shopping experience with Home Depot.

What skills and qualifications are needed for a Home Depot Call Center representative?

To thrive as a Home Depot Call Center representative, you need strong communication skills, problem-solving abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Outstanding candidates demonstrate patience, empathy, and active listening to effectively assist customers and resolve issues. These skills are crucial for ensuring customer satisfaction, efficient problem resolution, and maintaining Home Depot's reputation for quality service.

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Home Depot Call Center jobs near you
Infographic showing various Home Depot Call Center job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 84% In-person, 2% Hybrid, and 14% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

MACNY

New York Mills, NY • On-site

$21/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Call Center Representative

Are you a natural problem-solver with a passion for helping others? Join The Fountainhead Group as a Call Center Representative and become an essential part of our friendly and dedicated Customer Service Team.

In this onsite/in-person role, you'll be the voice of FGI—guiding customer orders from start to finish, ensuring accuracy, timely delivery, and turning challenges into solutions. If you thrive in a fast-paced environment and love creating positive customer experiences, we'd love to have you on the team!

Please note: This is an onsite role and relocation packages are not offered.

Responsibilities

The below describes a typical day as a member of our Customer Service Team.

Your role as a Call Center Representative involves:

  • Routing phone calls to the appropriate people
  • Updating and sending various reports to National Sales Managers and Account Rep.
  • Tracking and reporting on freight deliveries from various carriers
  • Managing and logging customer issues and provide customer with relevant documentation to handle their issue.
  • Writing up customer orders taken over the phone
  • Editing all free replacement parts orders
  • Fulfilling MSDS sheet requests from customers
  • Pulling and adjusting EDI orders daily
  • Confirming billing accuracy by comparing shipped and ordered quantities
  • Pulling Home Depot routing through Transplace and forwarding to shipping
  • Handling Customer Specific EDI transactions sets (ASN's and 810 invoicing)
  • Settling credit card transactions
  • Attending trade shows when needed and available
  • Contacting accounts to resolve issues and/or promote sales
  • Helping with planning sales meetings, presentations, and show preparation
  • Mailing out invoices
  • Interacting with FGI customers via phone and email
  • Reviewing documents and entering data points into ERP (EPICOR)
Min Compensation

USD $19.00/Hr.

Max Compensation

USD $21.00/Hr.

Qualifications

Who You Are:

  • You have a high school diploma or equivalent, and some experience working in customer support or a related field.
  • You are comfortable using computers and various software applications, such as ERP, email, and Microsoft products.
  • You have excellent communication skills, both written and verbal, and can convey information clearly and effectively.
  • You are creative and competent in solving problems and finding solutions that meet customer needs and expectations.
  • You are punctual, consistent, and responsible in managing your time and tasks, and can work independently or as part of a team.
  • You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services.
  • You are adaptable and flexible in handling different situations and customer personalities, and can cope with stress and pressure.
  • You are optimistic and positive in your attitude and outlook, and can inspire confidence and trust in customers and colleagues.
  • You are empowered and confident in your abilities and decisions, and can take initiative and ownership of your work.

In addition to a competitive salary, we are pleased to offer the following benefit package:

  • Medical
  • Dental
  • Paid Vacation
  • Holiday Pay
  • 401k with employer match
  • Tuition Reimbursement
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • Employer paid Life Insurance
  • Employee paid Voluntary Life and Short Term Disability Coverage

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