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Home Depot Call Center Manager Jobs (NOW HIRING)

W3Global Inc.

Call Center Manager

Hialeah, FL · On-site

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call ... Experience in the home improvement, construction, or building products industry is a plus.

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Home Donation Pickup Resolution * Manage escalated donor concerns related to home donation pickups ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

Comfort Matters LLC

Call Center Manager

Osseo, MN

Proven experience in call center management or customer service leadership role, preferably in the home service industry or a similar field. * Strong leadership skills with the ability to motivate ...

Legacy Service Partners

Call Center Manager

Clermont, FL · On-site

$80K - $85K/hr

Proven experience in call center management or customer service leadership role, preferably in the home service industry or a similar field. * Strong leadership skills with the ability to motivate ...

Comfort Matters

Call Center Manager

Osseo, MN · On-site

Proven experience in call center management or customer service leadership role, preferably in the home service industry or a similar field. * Strong leadership skills with the ability to motivate ...

LSP Holdco LLC

Call Center Manager

Clermont, FL

Proven experience in call center management or customer service leadership role, preferably in the home service industry or a similar field. * Strong leadership skills with the ability to motivate ...

thryvlgbt

Call Center Manager

Atlanta, GA

Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...

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Home Depot Call Center Manager information

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$29.5K

$63.8K

$109.5K

How much do home depot call center manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for home depot call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a Home Depot Call Center Manager do?

A Home Depot Call Center Manager oversees the daily operations of the customer service call center, ensuring staff provide excellent support to customers. They manage teams of associates, monitor performance metrics, develop training programs, and implement policies to improve efficiency and customer satisfaction. Additionally, they handle escalated customer issues, coordinate with other departments, and work towards achieving organizational goals. Their role is crucial in maintaining Home Depot’s reputation for quality service.

What are the key skills and qualifications needed to thrive as a Home Depot Call Center Manager?

To thrive as a Home Depot Call Center Manager, you need experience in customer service management, strong leadership abilities, and a background in business or a related field. Familiarity with call center software, workforce management tools, and performance metrics systems is typically required. Exceptional communication, conflict resolution, and motivational skills help drive team performance and foster a positive work environment. These skills are crucial for ensuring high customer satisfaction, effective team operations, and the achievement of service goals in a fast-paced setting.

What are some common challenges faced by a Home Depot Call Center Manager, and how can they be addressed?

A Home Depot Call Center Manager often faces challenges such as maintaining high customer satisfaction during peak call volumes, ensuring team members stay motivated, and implementing process improvements to enhance efficiency. Successfully managing these challenges involves strong communication, effective delegation, and ongoing training for the team. Additionally, leveraging data analytics to monitor performance and identify areas for improvement can help managers proactively address issues and foster a positive work environment.

What cities are hiring for Home Depot Call Center Manager jobs?

Cities with the most Home Depot Call Center Manager job openings:

What are the most commonly searched types of Home Depot Call Center jobs?

The most popular types of Home Depot Call Center jobs are:

What states have the most Home Depot Call Center Manager jobs?

States with the most job openings for Home Depot Call Center Manager jobs include:

Home Depot Call Center Manager jobs near you

Call Center Manager

Hialeah, FL • On-site

W3Global Inc.
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about W3Global Inc.external

$85K - $100K/yr

Full-time

Re-posted 20 days ago

Job description

About the Job

The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.

Qualifications

  • Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.

  • Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.

  • Team management capabilities, including coaching, training, mentoring, and developing call center representatives.

  • Analytical skills to interpret call data, identify trends, and implement operational improvements.

  • Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.

  • Prior experience in call center leadership, customer service management, or a related supervisory role.

  • Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.

  • Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.

  • High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.

  • Experience in the home improvement, construction, or building products industry is a plus.

W3Global logo

About W3Global

Sourced by ZipRecruiter

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Frisco, TX, US

Year founded

2006

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