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Home Depot Call Center Manager Jobs (NOW HIRING)

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call ... Experience in the home improvement, construction, or building products industry is a plus.

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Home Donation Pickup Resolution * Manage escalated donor concerns related to home donation pickups ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...

Common Threads

Call Center Manager

Birmingham, AL

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Home Donation Pickup Resolution * Manage escalated donor concerns related to home donation pickups ...

the bugman

Call Center Manager

Anaheim, CA · On-site

If you are looking for somewhere to call home, you might have just found it - apply today! Thank ... The Call Center Manager will supervise a team of customer care representatives, establish ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

If you are looking for somewhere to call home, you might have just found it - apply today! Thank ... The Call Center Manager will supervise a team of customer care representatives, establish ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

If you are looking for somewhere to call home, you might have just found it - apply today! Thank ... The Call Center Manager will supervise a team of customer care representatives, establish ...

Eagle Resource Group

Be Seen First

Call Center Manager

Atlanta, GA · On-site

$81K/yr

The Call Center Manager oversees a large team of 30+ agents, ensuring smooth daily operations and high-quality customer service. This role involves direct reporting to senior management and requires ...

Select Source Sales

Be Seen First

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

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All JobsHome Depot Call Center JobsHome Depot Call Center Manager Jobs

Home Depot Call Center Manager information

See salary details

$29.5K

$63.8K

$109.5K

How much do home depot call center manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for home depot call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Depot Call Center Manager, and why are they important?

To thrive as a Home Depot Call Center Manager, you need experience in customer service management, strong leadership abilities, and a background in business or a related field. Familiarity with call center software, workforce management tools, and performance metrics systems is typically required. Exceptional communication, conflict resolution, and motivational skills help drive team performance and foster a positive work environment. These skills are crucial for ensuring high customer satisfaction, effective team operations, and the achievement of service goals in a fast-paced setting.

What is the highest paying call center job?

The highest paying call center jobs are typically managerial or executive roles, such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What does a Home Depot Call Center Manager do?

A Home Depot Call Center Manager oversees the daily operations of the customer service call center, ensuring staff provide excellent support to customers. They manage teams of associates, monitor performance metrics, develop training programs, and implement policies to improve efficiency and customer satisfaction. Additionally, they handle escalated customer issues, coordinate with other departments, and work towards achieving organizational goals. Their role is crucial in maintaining Home Depot’s reputation for quality service.

What are some common challenges faced by a Home Depot Call Center Manager, and how can they be addressed?

A Home Depot Call Center Manager often faces challenges such as maintaining high customer satisfaction during peak call volumes, ensuring team members stay motivated, and implementing process improvements to enhance efficiency. Successfully managing these challenges involves strong communication, effective delegation, and ongoing training for the team. Additionally, leveraging data analytics to monitor performance and identify areas for improvement can help managers proactively address issues and foster a positive work environment.

What's the highest paid position at Home Depot?

The highest paid position at Home Depot is typically the Vice President or senior executive roles, such as the Vice President of Operations or Chief Financial Officer. These roles oversee company strategy and operations and often have the highest compensation packages, including salary, bonuses, and stock options.

How can I make 2000 a week working from home?

Home Depot Call Center Managers typically earn a salary that may not reach $2,000 weekly solely from their role. To increase income, they might pursue additional responsibilities, overtime, or related roles with higher pay, and develop skills in customer service, leadership, and operational management. Earning $2,000 weekly from a single role often requires advanced positions, specialized skills, or multiple income streams.

What do Home Depot managers get paid?

Home Depot call center managers typically earn an average salary ranging from $50,000 to $70,000 annually, depending on experience and location. They are responsible for overseeing call center operations, managing staff, and ensuring customer service standards are met.
What cities are hiring for Home Depot Call Center Manager jobs? Cities with the most Home Depot Call Center Manager job openings:
What are the most commonly searched types of Home Depot Call Center jobs? The most popular types of Home Depot Call Center jobs are:
What states have the most Home Depot Call Center Manager jobs? States with the most job openings for Home Depot Call Center Manager jobs include:
Home Depot Call Center Manager jobs near you
Call Center Manager

Call Center Manager

EMPIRE HOME REMODELING INC

Milwaukee, WI • On-site

$45K - $75K/yr

Full-time

Medical, PTO

Re-posted 20 days ago

Job description

About Us

Here at Empire Home Remodeling we are a fast-growing home remodeling company dedicated to delivering exceptional service and high-quality renovations to homeowners. Our team specializes in transforming homes through windows, bathroom, siding, and whole-home remodeling projects. We are seeking an experienced and motivated Onsite Call Center Manager to lead our customer service and appointment-setting operations.

Position Overview

The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead conversion performance. This role requires a hands-on leader who can coach staff, improve processes, and maintain a high-energy, customer-focused environment.

Key Responsibilities
  • Manage and supervise daily call center operations
  • Lead, coach, and motivate appointment setters and customer service representatives
  • Monitor inbound and outbound call performance metrics
  • Develop scripts, call handling procedures, and training materials
  • Ensure excellent customer service and professionalism on every call
  • Track KPIs including booking rates, call volume, response times, and conversion rates
  • Hire, onboard, and train new call center staff
  • Collaborate with sales and marketing teams to improve lead quality and customer experience
  • Resolve escalated customer concerns in a timely and professional manner
  • Maintain scheduling accuracy for inhome consultations and project appointments
    • Qualifications
  • 3+ years of call center management experience
  • Experience in home remodeling, construction, home services, or related industries is a plus
  • Strong leadership and team development skills
  • Excellent communication and problemsolving abilities
  • Ability to manage performance metrics and reporting
  • Proficient with CRM systems, scheduling software, and Microsoft Office/Google Workspace
  • Strong organizational and multitasking skills
  • Positive attitude with the ability to thrive in a fastpaced environment
    • Compensation & Benefits
  • Competitive salary based on experience
  • Performancebased bonuses
  • Paid time off and holidays
  • Health benefits
  • Supportive and teamoriented work environment
    • Schedule
  • Fulltime, onsite position

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