ZipRecruiter

Log In

1

Home Depot Call Center Manager Jobs (NOW HIRING)

NextDeavor

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Description Call Center Manager Full-time Omaha, NE, US Exclusive confidential search - details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully ...

Bath Concepts

Call Center Manager

Modesto, CA · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

previous pagenext page

Showing results 21-40

All JobsHome Depot Call Center JobsHome Depot Call Center Manager Jobs

Home Depot Call Center Manager information

See salary details

$29.5K

$63.8K

$109.5K

How much do home depot call center manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for home depot call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Depot Call Center Manager?

To thrive as a Home Depot Call Center Manager, you need experience in customer service management, strong leadership abilities, and a background in business or a related field. Familiarity with call center software, workforce management tools, and performance metrics systems is typically required. Exceptional communication, conflict resolution, and motivational skills help drive team performance and foster a positive work environment. These skills are crucial for ensuring high customer satisfaction, effective team operations, and the achievement of service goals in a fast-paced setting.

What does a Home Depot Call Center Manager do?

A Home Depot Call Center Manager oversees the daily operations of the customer service call center, ensuring staff provide excellent support to customers. They manage teams of associates, monitor performance metrics, develop training programs, and implement policies to improve efficiency and customer satisfaction. Additionally, they handle escalated customer issues, coordinate with other departments, and work towards achieving organizational goals. Their role is crucial in maintaining Home Depot’s reputation for quality service.

What are some common challenges faced by a Home Depot Call Center Manager, and how can they be addressed?

A Home Depot Call Center Manager often faces challenges such as maintaining high customer satisfaction during peak call volumes, ensuring team members stay motivated, and implementing process improvements to enhance efficiency. Successfully managing these challenges involves strong communication, effective delegation, and ongoing training for the team. Additionally, leveraging data analytics to monitor performance and identify areas for improvement can help managers proactively address issues and foster a positive work environment.
What cities are hiring for Home Depot Call Center Manager jobs? Cities with the most Home Depot Call Center Manager job openings:
What are the most commonly searched types of Home Depot Call Center jobs? The most popular types of Home Depot Call Center jobs are:
What states have the most Home Depot Call Center Manager jobs? States with the most job openings for Home Depot Call Center Manager jobs include:
Home Depot Call Center Manager jobs near you

Confirmation Call Center Manager

Bath Planet

Grand Rapids, MI • On-site

$55K - $75K/yr

Full-time

Dental, PTO

Re-posted 6 days ago

Job description

Confirmation Call Center Manager

Company: Bath Planet & Home Pro MI

Location: Grand Rapids, MI and surrounding areas

Job Type: Full-Time

Compensation: $55,000–$75,000 annually

Benefits: Dental Insurance, Paid Vacation, Paid Sick Time, Professional Development

About the Role

As the Confirmation Call Center Manager, you will oversee the daily operations of our Call Center while leading a team of Call Center Representatives. You'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved.

Responsibilities
  • Manage the daily operations of the Confirmation Call Center.
  • Hire, train, coach, and develop Call Center Representatives.
  • Schedule and confirm appointments with homeowners.
  • Answer inbound calls and make outbound confirmation calls.
  • Deliver exceptional customer service while maintaining professionalism.
  • Manage and coordinate sales representatives' schedules.
  • Monitor team performance and ensure weekly and monthly goals are achieved.
  • Resolve customer concerns and handle escalated issues promptly.
  • Maintain accurate customer records and appointment information.
  • Prepare reports and monitor key performance metrics.
  • Foster a positive, productive, and team-oriented work environment.
Qualifications
  • Previous management or supervisory experience in a call center or customer service environment preferred.
  • Strong leadership, coaching, and team-building skills.
  • Excellent communication and interpersonal abilities.
  • Outstanding customer service and conflict resolution skills.
  • Strong computer proficiency and experience with CRM systems.
  • Excellent organizational and time management skills.
  • Ability to multitask in a fast-paced environment.
  • Evening and weekend availability as needed.
Compensation & Benefits
  • $55,000–$75,000 annual salary
  • Bonus opportunities based on performance
  • Dental Insurance
  • Paid Vacation
  • Paid Sick Time
  • Professional Development
  • Ongoing leadership training
  • Career advancement opportunities
  • Supportive team environment
Why Join Bath Planet & Home Pro MI?

At Bath Planet & Home Pro MI, we believe our people are the foundation of our success. We provide the training, support, and leadership opportunities you need to build a rewarding career while making a meaningful impact on our customers and your team.

Apply Today

If you're an experienced leader who thrives in a fast-paced environment and enjoys coaching teams to success, we'd love to hear from you. Apply today to become the next Confirmation Call Center Manager with Bath Planet & Home Pro MI!

Powered by JazzHR

SpQiEMPkpm