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Remote Help Desk Jobs in Cape Cod, MA (NOW HIRING)

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Remote Help Desk information

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$13

$24

$36

How much do remote help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote help desk in Cape Cod, MA is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $27.84 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Cape Cod, MA?

The most popular types of Help Desk jobs in Cape Cod, MA are:

What are popular job titles related to Remote Help Desk jobs in Cape Cod, MA?

For Remote Help Desk jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Cape Cod, MA look for?

The top searched job categories for Remote Help Desk jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Remote Help Desk jobs?

Cities near Cape Cod, MA with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Cape Cod, MA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,619 per year, or $24.8 per hour.

Pre-Construction Estimator(Major Projects) REMOTE

Boston, MA • Remote

Johnson Controls
Machinery Manufacturing • 10K+ employees
Learn more about Johnson Controlsexternal

$120K - $150K/yr

Full-time

Posted 22 days ago

Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 416 frontline employees who took The Breakroom Quiz

Job description

About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

This is a remote position for US based candidates.

We are looking for a dynamic person to lead a crucial relationship between ourMajor Projects Teamand oursubcontractorbase.As aPre-ConstructionLow Voltage ElectricalEstimator, you will be the main procurement contact for your assignedbranch officepartnering directly with ourMajor Projects Teamtodevelop accurate installation cost models for our projects. You will lead thedevelopment of installation costing and the identification andselection ofthird-partysubcontractorsthroughSub Contractordevelopment, contract management, supplier relationships, price negotiations, working capital optimization and improvedcommunication between theMajor Projects ProcurementTeam,the branch officesand Operations/Installation Team.

How we will do it:

  • Weneed an organized individual withLow Voltage Electricalinstallationtrade experience who will be able to develop, align, and implementmultipleinstallationsto deliver the most efficient methods forwinning projects and to procure Subcontract labor and material.This individual will coordinate all operational procurement activities,utilizingthe systems, processes and procedures governing the procurementofsubcontract laborwhile ensuringcompliance with BOS procedures and DOA(Delegation ofAuthority) requirements.

Key functions of this role include:

  • Partnershipwith Sales during project development phase to own Subcon Installation pricing,determine Subcon Strategy, review total Project SOW, qualify and clarify Subcon requirements/Bid leveling,utilize Estimating Tools(potential estimates upwards to and above $10MM)to develop baseline Subcon Installation Pricing,
  • Source all 3rd Party Sub Quotes,review Customer documents to ensure adequate provisions are in JCI contract to Subcontractors, develop,
  • Host, Review all RFPs, establishes and maintains effective relationships with suppliers and internal customers.

What we look for:

  • Minimum 5 years Estimating experience
  • Electrical industry equivalent experience(Journeyman Electrician, Electrical Supervisor,Estimator,Technician,orbachelor'sdegree)required.
  • Works effectivelyand directlywith sales, Operationsand in Team settings.
  • Solid computer skills, including an understanding of MS Word, MS Excel, MSPowerPoint,and MS Project.
  • Electrical industry/installation knowledge a plus (Division 23, 25, 26, 27 and 28)Electrical Supervisor, Electrician, Estimator,etc.)
  • Procurement experience with a focus on construction/Low Voltage Electricaland services with experience in cost analysis and strong financial knowledge.
  • Experience utilizing estimating software (Procore, McCormick,Arch desk,Accubid,Bluebeametc.).
  • Able to completetake-offsto establish BOM and ROM for project installation requirements.
  • People Skills- Candidate should have the ability to cooperate with people of varying levels both inside/outside the organization and interact with the team to establish and achieve team goals and objectives.
  • Communication - This person should have excellent verbal and written communication skills with ability to express information/ideas in a professional manner to varying levels of people and customers. Strong English skills required. Multi language capabilities preferredbut not necessary.This would also include communication with Subswith influence on J.C.I. procedures and preferred methods for consistency.
  • Initiative/Execution/Motivation - We're also looking for someonewiththe ability to take actions, make informed decisions and generate ideas to improve overall business performance on key metrics directly motivated by this position.
  • Ownership/Commitment - A great candidate will have the ability to influence decisions & results even when all elements are not under the individual's direct control.
  • Planning/Balance - Candidate should have the ability to establish goals consistent with company objectives and to adapt plans to a changing environment.
  • Ability to travel.(10% overnight travel)

SALARY RANGE: $120,000 - $150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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