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Remote Help Desk Tier 2 Jobs in Indiana (NOW HIRING)

Remote US - West Coast Preferred Interested applicants must reside in one of the following approved ... Serve as the primary procurement point of contact for Tier 2 materials and provide clear ...

$10/hr

Remote Care Manager Location: Remote The Care Manager will be assigned a patient panel based on ... Payment tier increases require 2 months consistency to achieve and are awarded in third month.

Cobol/IDMS Developer (Remote)

Indianapolis, IN · On-site +1

$48 - $65/hr

Tier One Technologies is looking for a COBOL/IDMS Developer to maintain and support a large payroll application as well as helping in the database environment. * This will be a 100% remote Contract ...

Cobol/IDMS Developer (Remote)

Indianapolis, IN · Remote

$48 - $65/hr

* Tier One Technologies is looking for a COBOL/IDMS Developer to maintain and support a large payroll application as well as helping in the database environment. * This will be a 100% remote Contract ...

Cobol/IDMS Developer (Remote)

Indianapolis, IN · Remote

$48 - $65/hr

Tier One Technologies is looking for a COBOL/IDMS Developer to maintain and support a large payroll application as well as helping in the database environment. * This will be a 100% remote Contract ...

Cobol/IDMS Developer (Remote)

Indianapolis, IN · Remote

$48 - $65/hr

* Tier One Technologies is looking for a COBOL/IDMS Developer to maintain and support a large payroll application as well as helping in the database environment. * This will be a 100% remote Contract ...

Cobol/IDMS Developer (Remote)

Indianapolis, IN · On-site +1

$48 - $65/hr

Tier One Technologies is looking for a COBOL/IDMS Developer to maintain and support a large payroll application as well as helping in the database environment. * This will be a 100% remote Contract ...

Cobol/IDMS Developer (Remote)

Indianapolis, IN · Remote

$48 - $65/hr

Tier One Technologies is looking for a COBOL/IDMS Developer to maintain and support a large payroll application as well as helping in the database environment. * This will be a 100% remote Contract ...

Showing results 21-40

Remote Help Desk Tier 2 information

What is a remote help desk tier 2?

Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk tier 2?

To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.

What are some common challenges faced by remote help desk tier 2 technicians, and how can they be managed effectively?

Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.

What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?

AspectRemote Help Desk Tier 2Remote Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, technical support teamsCustomer support, technical troubleshooting
Industry UsageIT services, tech companiesIT, telecommunications, software firms

Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.

What are popular job titles related to Remote Help Desk Tier 2 jobs in Indiana?

For Remote Help Desk Tier 2 jobs in Indiana, the most frequently searched job titles are:

What cities in Indiana are hiring for Remote Help Desk Tier 2 jobs?

Cities in Indiana with the most Remote Help Desk Tier 2 job openings:

Director, Strategic Materials Procurement

Deckers

On-site, Remote

Full-time

Re-posted 9 days ago


Deckers Brands rating

8.9

Company rating: 8.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

5th of 62 rated fashion and textile manufacturers


Job description

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title:Director, Strategic Materials Procurement
Reports to:Sr. Director, Supply Chain Excellence


Location: Remote US - West Coast Preferred

Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington

The Role

We are looking for an exceptional individual to elevate our strategic materials procurement capabilities and strengthen how Deckers partners with its most critical suppliers. This role shapes the commercial strategies, supplier relationships, and cross-functional decisions that support product creation, cost management, and long-term value. You will work closely with senior leaders, internal partners, and strategic suppliers to negotiate competitive outcomes, build enforceable contracts, and lead a team focused on market intelligence and forecasting. Success requires the ability to create structure in complex situations, build alignment across teams, and lead with clarity and accountability. This role carries significant ownership and the opportunity to build something that scales with the company. If having a meaningful impact on the Deckers organization in a culture defined by transparency, humility, and curiosity excites you, we welcome you to apply.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

  • Own executive-level supplier relationships, commercial outcomes, and lasting partnerships across a growing strategic materials portfolio, including business reviews, escalation paths, allocation decisions, and material diversification.
  • Lead commercial negotiations across pricing, incentives, payment terms, and incoterms, ensuring what is negotiated is captured through tight exception management and reliable tracking.
  • Build decision-ready business cases that translate complexity into clear options, tradeoffs, and recommendations. Resolve strategic supplier issues through commercial action and executive engagement.
  • Synchronize procurement priorities across Sourcing, Product Development, Vendor Management, Materials Development, Planning, Costing, Finance, and Legal, embedding procurement early to improve feasibility and outcomes.
  • Serve as the primary procurement point of contact for Tier 2 materials and provide clear recommendations to the CFO, CSCO, and Brand Presidents on approvals, risk mitigation, and opportunity capture.
  • Own market intelligence, forecasting, and scenario planning, translating commodity and capacity signals into pricing positions and forward-looking negotiation strategies.
  • Maintain accurate tracking of consumption, pricing, rebates, and commitments so performance is traceable from agreement to actuals, including audit-ready documentation for materials liabilities and SEC reporting needs. Establish operating rhythms that convert insights into timely decisions with clear ownership.
  • Apply selective contracting and build enforceable agreements, codifying practices into playbooks and templates that scale with the portfolio.
  • Lead, coach, and develop a small team of analysts, building sustainable operating models and strengthening capability in market modeling, pricing analytics, and executive-ready insights.

Who You Are

  • BA/BS in a relevant field, or equivalent years of experience (MBA preferred).
  • Bring 12+ years of experience in strategic procurement, sourcing, consulting, or related disciplines requiring complex negotiation and enterprise-level decision-making.
  • Have 5+ years building and leading high-performing teams in fast-paced, collaborative environments.
  • Possess 5+ years in executive-facing, global roles presenting recommendations and business cases to senior leadership.
  • Demonstrated experience working across cultures and time zones with extensive international and domestic travel (25%+).
  • Deep understanding of procurement, sourcing, and supply chain economics, connecting market dynamics to commercial strategy.
  • Exceptional influence management skills, aligning stakeholders and leading across functions.
  • Strong written, verbal, and presentation skills, simplifying complex topics for senior executives; high proficiency in PowerPoint and Excel (SQL a plus).
  • Advanced analytical capability including pricing analytics, scenario planning, forecasting, and should-cost thinking.
  • Proven negotiation skills, building trust and sustaining productive relationships across cultures and time zones.
  • Ability to design and maintain governance routines, business reviews, and operating rhythms.
  • Comfortable working in PLM, ERP, and planning platforms, translating data into insight and improving reporting quality.
  • Experience with footwear and apparel materials, and an understanding of development-to-commercialization cycles (preferred).
  • Experience supporting material innovation, sustainability, or traceability initiatives (preferred).

What We'll Give You -

  • Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
  • Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
  • Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees' needs to get out, get healthy and come back stronger than ever.
  • Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
  • Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development.
  • Health and Wellness - There's nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.


$154,700.00 - $208,800.00

The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in:

Goleta, California (Remote)

Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.


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