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Remote Help Desk Analyst Jobs in Sumter, SC (NOW HIRING)

TSMG

AI/ML Data Contributor

Columbia, SC · Remote

In this role, you will participate in tasks that help improve machine learning models, including ... Participate in remote assignments or attend on-site sessions when required * Follow project ...

micro1 AI

AI Trainer - Microbiology Expert

Columbia, SC · Remote

$70 - $90/hr

Remote micro1 is engaging Microbiologists to contribute their scientific expertise to a unique ... Investigate and analyze the development, morphology, and behavior of microscopic organisms ...

micro1 AI

Biostatistician

Columbia, SC · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Director of Biostatistics

Columbia, SC · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

AI Training Specialist - Chemistry

Columbia, SC · Remote

$70 - $90/hr

Remote micro1 is engaging Chemistry Specialists to participate in a project supporting a leading ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

DataAnnotation

M&A Associate - AI Trainer

Columbia, SC · Remote

$50 - $100/hr

Enjoy the flexibility of remote work and the freedom to set your own schedule. This is an ... Share clear, structured feedback to help make each new version of the AI smarter and more reliable.

micro1 AI

Research Consultant - Physics AI

Columbia, SC · Remote

$80 - $140/hr

Remote micro1 is engaging Physics Experts (PhD / Postdoc) to contribute deep scientific knowledge ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Clinical Pharmacy Technicians

Columbia, SC · Remote

$70 - $80/hr

Remote micro1 is engaging Pharmacovigilance Experts to contribute their advanced drug safety ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Pharmacovigilance Expert

Columbia, SC · Remote

$70 - $80/hr

Remote micro1 is engaging Pharmacovigilance Experts to contribute their advanced drug safety ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Biostatistician

Columbia, SC · Remote

$60 - $100/hr

Remote micro1 is engaging Biostatisticians to contribute to a customer's advanced project in AI ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Director of Biostatistics

Columbia, SC · Remote

$60 - $100/hr

Remote micro1 is engaging Biostatisticians to contribute to a customer's advanced project in AI ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

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All JobsHelp Desk Analyst JobsRemote Help Desk Analyst JobsRemote Help Desk Analyst Jobs in Sumter, SC

Remote Help Desk Analyst information

See Sumter, SC salary details

$12

$21

$31

How much do remote help desk analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote help desk analyst in Sumter, SC is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.99 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Sumter, SC?

The most popular types of Help Desk Analyst jobs in Sumter, SC are:

What are popular job titles related to Remote Help Desk Analyst jobs in Sumter, SC?

For Remote Help Desk Analyst jobs in Sumter, SC, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Sumter, SC look for?

The top searched job categories for Remote Help Desk Analyst jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Remote Help Desk Analyst jobs?

Cities near Sumter, SC with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you

AI/ML Data Contributor

TSMG

Columbia, SC • Remote

Part-time

Re-posted 24 days ago

Job description

Project Overview
We are currently hiring AI/ML Data Contributors to support a range of active and upcoming projects across the United States. In this role, you will participate in tasks that help improve machine learning models, including data labeling, content evaluation, and user-based testing.

Projects may vary in scope and format, offering both remote and in-person opportunities (such as device or VR testing). This is a flexible, task-based role with the opportunity to participate in multiple projects over time.

Responsibilities
  • Perform AI/ML-related tasks such as data labeling, annotation, and content evaluation
  • Participate in remote assignments or attend on-site sessions when required
  • Follow project guidelines and ensure high-quality task completion
  • Provide feedback and input during testing activities
  • Complete tasks within given timelines
Requirements
  • Must be based in the United States
  • Strong attention to detail and ability to follow instructions
  • Basic computer skills and familiarity with digital tools
  • Reliable internet connection and access to a computer or smartphone
  • Availability to participate in task-based work (schedule may vary)
Nice to Have
  • Previous experience in data annotation, QA, or testing
  • Interest in AI, machine learning, or emerging technologies
What We Offer
  • Paid, flexible task-based work
  • Opportunity to work on innovative AI/ML projects
  • Exposure to cutting-edge technologies (including device and VR testing)
  • Potential for ongoing project participation

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.