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Remote Help Desk Analyst Jobs in Sumter, SC (NOW HIRING)

Focused HR Solutions

8-11 Security Analyst

Columbia, SC · Remote

$60 - $75/hr

Position Overview: * 100% Remote. * This position is up to 15 months, with the option of extension ... The Cloud CyberSecurity Specialist will help Applications Team build and manage a Secure Cloud ...

Bcbsa

Financial Audit Senior Consultant

Columbia, SC · Remote

$107K/yr

Monitor, Analyze, and Evaluate Financial Transactions: Monitor, analyze, and evaluate assigned ... Lead approximately three to five financial audits/reviews per year (via desk or on-site) to ...

Unum UK

Data Scientist II - CX Analytics

Columbia, SC · On-site +1

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is ... Current remote and field-based Unum employees may apply and will be considered in accordance with ...

Receivable Solutions LLC

Corporate Recruiter

Columbia, SC · On-site +1

$68K - $72K/yr

Fully Remote Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers ... Report on recruiting metrics and hiring progress, analyze trends, and provide regular updates to ...

DataAnnotation

FP&A Manager - AI Trainer

Columbia, SC · Remote

$50 - $100/hr

Enjoy the flexibility of remote work and the freedom to set your own schedule. This is an ... Share clear, structured feedback to help make each new version of the AI smarter and more reliable.

Unum UK

Sr. Data Engineer - CX Analytics

Columbia, SC · Remote

$105K - $127K/yr

Help us help others, and join Team Unum today! General Summary:We are seeking a Senior Data ... Current remote and field-based Unum employees may apply and will be considered in accordance with ...

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All JobsHelp Desk Analyst JobsRemote Help Desk Analyst JobsRemote Help Desk Analyst Jobs in Sumter, SC

Remote Help Desk Analyst information

See Sumter, SC salary details

$12

$21

$31

How much do remote help desk analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote help desk analyst in Sumter, SC is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Sumter, SC? The most popular types of Help Desk Analyst jobs in Sumter, SC are:
What are popular job titles related to Remote Help Desk Analyst jobs in Sumter, SC? For Remote Help Desk Analyst jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Analyst jobs in Sumter, SC look for? The top searched job categories for Remote Help Desk Analyst jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Remote Help Desk Analyst jobs? Cities near Sumter, SC with the most Remote Help Desk Analyst job openings:
Remote Help Desk Analyst jobs near you

8-11 Security Analyst

Focused HR Solutions

Columbia, SC • Remote

$60 - $75/hr

Full-time

Re-posted 7 days ago

Job description

Position Overview:
  • 100% Remote.
  • This position is up to  15 months, with the option of extension, and is in the following locations in Columbia, SC 
  • Please send your rate and resume. W2 only
Our direct client has an opening for a  Security Analyst 11196-1

The Office of Cybersecurity is tasked with securing the Agency cloud infrastructure and performing ongoing enterprise cybersecurity threat monitoring and incident response capabilities. 
A strong candidate for this position should possess experience in the following by priority:
  • Cyber Threat Response and Incident Handling
  • Cloud platforms such as Amazon Web Services (AWS)
  • Cloud Security
  • Security Architect and/or Engineering
  • Azure, Google Cloud Platform (GCP)
DAILY DUTIES / RESPONSIBILITIES:
  • The Cloud CyberSecurity Specialist will help Applications Team build and manage a Secure Cloud Infrastructure by adhering to Agency policy and industry best practices
  • This position will report directly to the Security Operations Manager to drive innovation and maturation of the Agency Cyber threat detection and response capabilities.
  • We are looking for candidates who are highly organized, can work independently in a fast-paced environment, and produce multiple quality deliverables within defined deadlines.
  • This role is involved in projects or issues of high complexity that requires an individual who can quickly think on their feet, challenge the status quo, and drive efficiencies through the process.
Essential Responsibilities:
  • Perform threat identification and analysis of risks to the Medicaid Cloud-Based Systems
  • Provide input and feedback on cloud/hybrid architectures related to Security
  • Assist in the implementation and advancement of Continuous Monitoring and Incident Response processes and procedures
  • Perform regular security audits of resources deployed in the Medicaid Cloud-Based Systems
  • Assist in the investigation and remediation of security incidents and issues
  • Serve as Security Subject Matter Expert for Secure Cloud Infrastructure
  • Consult on, and provide requirements for critical projects and initiatives
  • Create documentation on specific remediation steps to close vulnerabilities or mitigate risk to acceptable levels
  • Create documentation that can readily to be added to Agency procedures
  • Revise documents and artifacts as tactics and techniques evolve to address new and emergent threats and trends
  • Work with Information Technology, Application Development, and Business Teams to advance the security efforts of the Medicaid Enterprise
  • Raise the awareness level of cloud security in the agency
  • Conducts security assessments to identify areas of risk and ensure gaps are remediated
  • Effectively communicates to management and business stakeholders the status of projects and issues as they relate to Cloud Security
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
  • 10+ years of experience of I.T. working with Windows, Linux, Cloud technologies, and Web-based applications
  • 2-4 years of experience with Cloud Security monitoring and incident response
  • A firm understanding of the offerings and capabilities within Amazon Web Services (AWS) and/or GCP and Microsoft Azure platforms
  • Ability to communicate clearly, verbally and in writing; to interact effectively with internal and external vendors, project team members, management and agency departments; to build relationships and use facilitation skills with both technical and non-technical personnel
  • Ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel
  • Ability to collaborate and coordinate with multiple teams and vendors
  • Ability to work independently and as a member of a team
  • Ability to multitask and prioritize tasks effectively in order to meet deadlines
  • Keen attention to detail while maintaining the ability to see the big picture
  • Ability to absorb and retain complex processes
  • Experience with the evaluation and selection of products and vendors to support initiatives.
  • Ability to accept changes and constructive criticism in a fast turn-around environment
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
  • 3+ years of experience with Cloud platforms such as Amazon Web Services (AWS), Azure, Google Cloud Platform (GCP)
  • Prior experience working with cloud security and governance tools, cloud access security brokers (CASBs), and infrastructure as a code
  • Experience with deployment orchestration, automation, and security configuration management of AWS native tools
  • Experience with full-stack deployment
REQUIRED EDUCATION/CERTIFICATIONS:
  • ANY ONE OR COMBINATION OF:
  • CLOUD CERTIFICATION (I.E CCSP)
  • GIAC CERTIFIED INCIDENT HANDLER (GCIH)
  • SECURITY +
  • OR SIMILAR WITH VALID EXPERIENCE
PREFERRED EDUCATION/CERTIFICATIONS:
  • BS degree in computer science, information technology, engineering, or a similar discipline
  • Network security certifications
Rate Details:
  • Consultant
  • Experience
  • Verbal Communication Skills Yes 2 Expert Currently Using 6 + Years 
  • Written Communication Skills Yes 2 Expert Currently Using 6 + Years 
  • d cloud platforms/environments Yes 1 Advanced Within 1 Year 1 - 2 Years 
  • n Technical Certifications Yes 1 Advanced Currently Using 1 - 2 Years 
  • Bachelor of Science Degree No 1 Advanced Currently Using 2 - 4 Years 
  • Configuration management No 1 Advanced Within 1 Year 1 - 2 Years 
  • IT Security Yes 1 Advanced Within 6 Months 2 - 4 Years 
  • Experience with UNIX, Windows, Linux, MacOS, Cisco, Juniper, web apps, databases, strong authentication, operating systems, and network security protocols and procedures. Yes 1    
  • Linux Yes 1 Advanced Within 6 Months 6 + Years 
  • Windows Yes 1 Advanced Within 6 Months 6 + Years 
  • Experience in system analysis and information technology Yes 1 Expert Currently Using 6 + Years 
  • Cloud and Virtualization No. 1 Advanced Within 6 Months 2 - 4 Years 
Additional Skills: REQUIRED EDUCATION/CERTIFICATIONS:
  • ANY ONE OR COMBINATION OF:
  • GIAC CERTIFIED INCIDENT HANDLER (GCIH)
  • CLOUD CERTIFICATION (I.E CCSP)
  • SECURITY +
  • OR SIMILAR WITH VALID EXPERIENCE
Background Checks: 
  • Name
  • Validation Event
  • Criminal Record - 7-Year History Candidate Confirmation 
  • E-Verify Candidate Confirmation 
  • Credit Report - 7-Year History Candidate Confirmation 
  • DHHS - Confidentiality Agreement Candidate Confirmation
By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone, and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties, and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. 
FHR
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About Focuses HR Solutions

Sourced by ZipRecruiter

Focused HR Solutions is a Certified Women Business Enterprise by WBENC. FHR is a full service staffing firm that assists clients nationwide with supplemental staff for their information technology departments on a contract, contract to hire, and direct hire basis. Our team has extensive experience providing full service staffing needs to small, medium and large clients. Focused HR Solutions provides services to technology-driven clients that include many of the most prominent firms in the United States. Our client base includes State and Local Governments, Software Vendors, top Fortune 500 Companies, as well as companies in the automotive, retail, financial, health care, and telecommunication industries. At Focused HR Solutions, we utilize technology to market our candidate’s skills and fulfill our client’s job assignments guaranteed.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Scottsdale, AZ, US

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