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Remote Help Desk Analyst Jobs in Decatur, GA (NOW HIRING)

House Buyers of America

Valuations Analyst

Atlanta, GA · Remote

Valuations Analyst- 100% Remote House Buyers of America is looking for a 100% remote Valuations ... You will do anything else necessary to help the company meet its goals About You: * You have 3 ...

House Buyers of America

Valuations Analyst

Atlanta, GA · Remote

Valuations Analyst- 100% Remote House Buyers of America is looking for a 100% remote Valuations ... You will do anything else necessary to help the company meet its goals About You: * You have 3 ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for remote help desk analyst in Decatur, GA is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.30 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Help Desk Analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a Remote Help Desk Analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Remote Help Desk Analyst jobs in Decatur, GA? For Remote Help Desk Analyst jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Analyst jobs in Decatur, GA look for? The top searched job categories for Remote Help Desk Analyst jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Help Desk Analyst jobs? Cities near Decatur, GA with the most Remote Help Desk Analyst job openings:
Remote Help Desk Analyst jobs near you
Senior Actuarial Analyst - Pricing

Senior Actuarial Analyst - Pricing

Kemper

Alpharetta, GA • Remote

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Location(s)

Alpharetta, Georgia, Remote-CT, Remote-FL, Remote-GA, Remote-IL, Remote-IN, Remote-MO, Remote-NY, Remote-OH, Remote-PA, Remote-SC, Remote-TX, Remote-WI

Details

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.


Summary:

Kemper has an immediate need for a skilled and motivated Senior Actuarial Analyst. The Senior Actuarial Analyst performs complex pricing analyses and provides actuarial support for filings. This position works closely with the Actuarial leadership team, Data Scientists, and Product Managers to develop appropriate pricing and product strategies to support organizational goals.

Please note, you must work Eastern or Central Standard Time hours.

Responsibilities:

  • Produce sound rate level indications with intermediate understanding of actuarial ratemaking methodology.

  • Support state filing process with actuarial memorandum, actuarial filing forms, correspondence with regulators, measurement of rate impacts, and documentation of analysis.

  • Quantify and validate proposed rates.

  • Query and aggregate ratemaking data.

  • Perform complex trend analysis (e.g. frequency and severity trends)

  • Automate and enhance processes to improve efficiencies.

  • Support and/or lead the development and design ofnew plans, programs, processes, products up to moderate complexity.

  • Complete pricing projects and ad-hoc requests.

  • Support management information to inform business partners on the health of the business.

  • Communicate effectively with management and business partners.

  • Adhere to internal and external compliance requirements/standards.

  • Assist with the development of junior-level staff.

Qualifications:

  • Bachelor's degree in actuarial science, mathematics, statistics, economics or related field

  • 4 plus years of experience as an actuarial analyst or quantitative pricing analyst, or related experience; Property & Casualty experience required.

  • 4or moreyearsof experience as apricingactuarial analyst or quantitative pricing analyst(P&Cexperience preferred)

  • Proficiency in Microsoft Excel/VBA and SAS, Python or SQL required.

  • Successful completion of 5 or more actuarial exams or demonstrates equivalent knowledge.

The range for this position is $99,000 to $164,800. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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