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Remote Help Desk Analyst Jobs in Macon, GA (NOW HIRING)

Enjoy the flexibility of remote work and the freedom to set your own schedule. This is an ... Share clear, structured feedback to help make each new version of the AI smarter and more reliable.

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... Analyze and interpret small-molecule and drug discovery datasets using advanced computational ...

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... Scope of Work * Analyze and annotate complex biological data sets, focusing on applications ...

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... analyses. * Produce technically precise, clearly written solutions, detailing all assumptions ...

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Remote Help Desk Analyst information

See Macon, GA salary details

$13

$23

$34

How much do remote help desk analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote help desk analyst in Macon, GA is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $25.82 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Macon, GA?

The most popular types of Help Desk Analyst jobs in Macon, GA are:

What are popular job titles related to Remote Help Desk Analyst jobs in Macon, GA?

For Remote Help Desk Analyst jobs in Macon, GA, the most frequently searched job titles are:

What cities near Macon, GA are hiring for Remote Help Desk Analyst jobs?

Cities near Macon, GA with the most Remote Help Desk Analyst job openings:

Infographic showing various Remote Help Desk Analyst job openings in Macon, GA as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,055 per year, or $23.1 per hour.

Telehealth Remote Board Certified Behavior Analyst (BCBA) Full Time Salaried + Extensive Benefits

BeeKind ABA Therapy

Warner Robins, GA • Remote

$70K - $90K/yr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 hours ago


Job description

Telehealth - Remote Board Certified Behavior Analyst - BCBAAre you passionate about making a difference in the lives of children? At BeeKind ABA Therapy in Georgia, we offer a supportive, remote work environment for our full-time Board Certified Behavior Analysts - BCBAs to thrive while providing in-home, school, and community ABA services to clients aged 2-16.With a competitive salary of $70,000 - $90,000 per year, plus generous benefits like 4 weeks PTO, paid mental health days, health, dental, vision, annual raises, bonuses, flexible scheduling, 13 paid holidays, no weekend work, 3-4 day work weeks, professional development assistance, and an end-of-year vacation, we prioritize your well-being so you can focus on what matters most-helping children achieve independence!ABOUT OUR COMPANYBeeKind ABA Therapy is owned and operated by BCBA Barnes whose goal is to provide a workplace free of bullying while providing care that focuses on improving lives of children. BCBA Barnes wrote the book "Conversations between BCBA's and RBTS: Identifying Workplace Bullying in ABA." BeeKind ABA Therapy specializes in providing compassionate and effective Applied Behavior Analysis (ABA) services to children aged 2 - 16 in their homes, schools, daycares, and community settings. We pride ourselves on offering a supportive workplace culture where our team feels valued and respected. Each employee enjoys various benefits, flexible schedules, and professional development opportunities. Our team also appreciates our monthly mental health check-ins and the absence of workplace bullying, creating a nurturing environment where everyone can thrive both personally and professionally! Join us by applying!ABOUT THIS THERAPY ROLESchedule: This position can be part-time, full-time or a contract telehealth position. You'll enjoy a remote work environment (but must live in Georgia!). Flexible scheduling options are also available!In this role, you will start your day by reviewing client progress and providing remote supervision to our dedicated registered behavior technicians (RBTs). As a Board Certified Behavior Analyst - BCBA, you write and update behavior plans, ensuring they are tailored to each child's unique needs. Throughout the day, you conduct assessments and adjust interventions as necessary, all while collaborating with families to promote positive outcomes and foster a supportive learning environment. Parent meetings are mandatory to support clients growth and development. BENEFITS:Free CEUs + $ up to $500 conference reimbursement50% of Health, Dental and Vision costs paid by employer 4 weeks of PTO throughout the year + increases every year.Paid Mental Health Days4 Day Work-Week + No weekend work3 Day work weeks throughout the yearMinimal administrative time (less than 3 hours a week!)2 week training periodProfessional development assistanceFlexible schedulingEnd of Year Vacation13 Paid Holidays5% 401K MatchSupportive & Collaborative environmentHealthy Work EnvironmentBonuses*This position has the opportunity to grow into an In-Home Director.*The Minimum Requirements to Be Considered:Active and good standing Board Certified Behavior Analyst CertificationEnjoys collaboration with therapists and contributes to a healthy workplace environmentKind and effective communicator with parents, therapists, and clientsAbility to work independently and willingness to undergo trainingOpen to providing feedback and following the BACB ethics codeFamiliar with CASP systems for improving supervision and behavioral reportsValues flexibility and a positive work-life balanceCapable of conducting effective supervision and creating comprehensive behavior plansCommitted to supporting children and parents on the path to independenceStrong communication and interpersonal skillsMust reside in Georgia for remote workFun fact: The average ABA program is 3.5 years - 4 years. BeeKind clients graduate within 2.5-3.5 years of joining our ABA program!READY TO APPLY FOR THIS REMOTE POSITION? Interviews are held every Wednesday between 8 am - 12 pm. Please reach out to us directly at admin@beekindaba.com with your resume and preferred interview time. If you're excited about joining a telehealth team that values kindness, collaboration, and professional growth, we invite you to apply to be a Board Certified Behavior Analyst - BCBA today! Our initial application process is quick and mobile-friendly, taking just 3 minutes to complete. Apply today!
Job Posted by ApplicantPro