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Remote Help Desk Analyst Jobs in Texas (NOW HIRING)

Columbia Home Services

Assistant Controller

Dallas, TX · On-site +1

$110K - $130K/yr

Assistant Controller (Remote) Help Build the Future of a Rapidly Growing Home Services Platform ... The ideal candidate combines technical accounting expertise with strong analytical skills, process ...

AMA TechTel

IT Support Technician

Amarillo, TX · Remote

$17.50 - $24/hr

The IT Support Technician's goal is to ensure the optimal operation of our customers' networks primarily via a remote service help desk environment. Job Duties * Install, configure, and maintain ...

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

The Provider Finder

Radiology Physician

Houston, TX · Remote

$350 - $900/hr

Dedicated credentialing and state licensing support * 24/7 IT and Help Desk assistance * CME ... fully supported remote reading environment, including: * Diagnostic workstation and equipment

2U

Director, FP&A Deal Desk

Crystal City, TX · On-site +1

Together with our college, university, and corporate partners, we are helping accelerate careers ... While this position is open to remote candidates across the U.S., we will prioritize those who live ...

CSAA

Job Title Regulatory Reporting Analyst- Remote Requisition Number R7892 Regulatory Reporting ... We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ...

EQT Corporation

Senior Support Analyst

Houston, TX · On-site +1

At EQT, you won't just do a job, you'll help shape our future. Through Transparent Leadership, you ... Provides Service Desk Call Center and deskside support. * Assesses the need for and implements ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote help desk analyst in Texas is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.10 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Texas? The most popular types of Help Desk Analyst jobs in Texas are:
What are popular job titles related to Remote Help Desk Analyst jobs in Texas? For Remote Help Desk Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Analyst jobs in Texas look for? The top searched job categories for Remote Help Desk Analyst jobs in Texas are:
What cities in Texas are hiring for Remote Help Desk Analyst jobs? Cities in Texas with the most Remote Help Desk Analyst job openings:
Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $46,681 per year, or $22.4 per hour.

Oracle Cloud HCM Functional Analyst

Horizontal Talent

Houston, TX • Remote

Full-time

Posted 14 days ago

Job description

Join a dynamic Oracle Cloud HCM team supporting core HR, benefits, and absence management in a hands-on functional analyst role with the opportunity to contribute to ongoing stabilization, optimization, and quarterly release readiness. This position also offers the chance to serve as a trusted advisor on payroll and time-related impacts across the broader HCM landscape while working in a collaborative, fast-paced environment.

Responsibilities
  • Provide direct functional support for Oracle Cloud HCM Core HR, Benefits, and Absence Management processes.
  • Configure and maintain benefits programs, including eligibility, life events, enrollment activity, rates, and issue resolution.
  • Support open enrollment planning, testing, audits, and post-enrollment stabilization activities.
  • Set up and support absence plans, accrual rules, eligibility, and absence-related formulas.
  • Troubleshoot employee and manager issues tied to HR data, benefits, absence balances, and downstream processing.
  • Partner with payroll and time stakeholders to assess configuration impacts, investigate issues, and recommend solutions.
  • Analyze payroll and time-related discrepancies from a functional perspective and support testing and validation efforts.
  • Assess current configurations and identify opportunities to improve consistency, usability, and operational efficiency.
  • Develop and maintain functional documentation, test scripts, support guides, and issue logs.
  • Perform regression testing and impact analysis for quarterly Oracle updates, enhancements, and production fixes.
  • Support root cause analysis, corrective actions, and preventive controls for recurring issues.
  • Collaborate closely with HR Systems, HR Operations, Benefits, Payroll Operations, IT, and other stakeholders.
Skills
  • 5+ years of hands-on experience with Oracle Cloud HCM functional support.
  • Strong working knowledge of Core HR, Benefits Administration, and Absence Management.
  • Experience with Oracle Fast Formulas and User Defined Tables.
  • Ability to support benefits administration activities, including eligibility, enrollment, deductions, and life events.
  • Experience with absence configuration, accrual validation, and employee or manager issue resolution.
  • Understanding of Oracle HCM data structures, worker lifecycle events, and assignment data.
  • Ability to analyze functional issues, determine root cause, and recommend practical solutions.
  • Strong documentation, communication, and stakeholder management skills.
  • Comfort working independently while staying highly collaborative across teams.
  • Detail-oriented approach with a focus on quality and sustainable configuration practices.
Preferred Skills
  • Experience supporting Oracle Payroll and Time & Labor in an advisory capacity.
  • Background in quarterly Oracle release testing and post-go-live stabilization.
  • Experience with benefits integrations, reconciliation, reporting outputs, or audit support.
  • Exposure to Oracle Journeys or Oracle HR Help Desk.
  • Experience in a global or multi-country enterprise environment.
  • Familiarity with engineering, manufacturing, or energy-related organizations.
  • Ability to identify process improvements and help streamline operational support.

Horizontal is committed to building an inclusive workplace where diverse perspectives are welcomed, respected, and valued. We encourage candidates from all backgrounds to apply and believe strong collaboration, equity, and belonging help create better outcomes for everyone.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

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