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Weekend Help Desk Analyst Jobs in Texas (NOW HIRING)

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

New

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

New

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... This includes volunteering to cover other shifts including operators and for weekends andoff ...

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Job Summary : Abacus Service Corporation is seeking a Help Desk Analyst to provide first level problem resolution and support to the SAWS' user community. The role involves troubleshooting ...

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in Dallas, TX. This is a hybrid position that allows the employee to work three days a week at the office ...

New

Help desk Analyst

Fort Worth, TX · On-site

$19.75 - $26.75/hr

... Help Desk and/or customer service experience Preferred Qualifications- Education & Prior Job ... analytical skills Apple certification is a plus Additional Details: The candidate must have at ...

Help Desk Analyst - Plano, TX

Plano, TX · On-site

$19.75 - $27/hr

Merge IT is seeking to add six Help Desk Analysts to their team in Plano, TX. The First Level Analyst will provide technical support for contact center systems and engage with customers through ...

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

They are seeking a diligent and customer-focused IT Help Desk Analyst to join their IT support team ... weekends. • Serve as the primary ServiceNow ticket lead on a rotating weekly basis, assigning ...

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic ...

... weekends. * Serve as the primary ServiceNow ticket lead on a rotating weekly basis, assigning ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

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Weekend Help Desk Analyst information

What is the difference between Weekend Help Desk Analyst vs Weekend IT Support Technician?

AspectWeekend Help Desk AnalystWeekend IT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, remote or on-site supportOn-site troubleshooting, hardware repair
Employer UsageIT service providers, corporate IT departmentsRetail, small business, corporate IT
Common Search IntentTechnical support, troubleshooting, customer serviceHardware issues, network setup, repairs

The Weekend Help Desk Analyst and Weekend IT Support Technician roles share similar certifications and work environments, often serving the same industries. The main difference lies in focus: Help Desk Analysts primarily handle remote support and customer inquiries, while IT Support Technicians often perform hands-on hardware repairs and on-site troubleshooting. Both roles are essential for maintaining IT operations during weekends, but their daily tasks and interaction levels differ slightly.

What are the most commonly searched types of Help Desk Analyst jobs in Texas?

The most popular types of Help Desk Analyst jobs in Texas are:

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New


Community Options rating

6.2

Company rating: 6.2 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

108th of 245 rated social care providers


Job description

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
Minimum Requirements
  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base
Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities
Community Options is an Equal Opportunity Employer M/F/D/V
#ind-na

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