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Remote Help Desk Analyst Jobs in Allen, TX (NOW HIRING)

This role is responsible for selling the full range of our Managed IT services, including remote help desk support, cloud solutions, cybersecurity, and other offerings. We are looking for Sales ...

... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...

... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...

Assistant Controller

Dallas, TX · On-site +1

$110K - $130K/yr

Assistant Controller (Remote) Help Build the Future of a Rapidly Growing Home Services Platform ... The ideal candidate combines technical accounting expertise with strong analytical skills, process ...

Assistant Controller

Dallas, TX · Remote

$110K - $130K/yr

Assistant Controller (Remote)Help Build the Future of a Rapidly Growing Home Services Platform ... The ideal candidate combines technical accounting expertise with strong analytical skills, process ...

... helping enhance the quality, accuracy, and reasoning of AI outputs. No prior AI experience is required--your consulting expertise, analytical thinking, and communication skills are what matter most.

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Location: Remote, US. Must reside and work in the United States. Job Overview The Project ... Liaises with the Help Desk agents to coordinate responses to both routine and complex Help Desk ...

... support trading, help desk, surveillance, clearing, business intelligence, finance and other ... Analysis and assessment of business and system requirements in direct collaboration with business ...

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

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Remote Help Desk Analyst information

See Allen, TX salary details

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How much do remote help desk analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote help desk analyst in Allen, TX is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $25.05 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Allen, TX?

The most popular types of Help Desk Analyst jobs in Allen, TX are:

What are popular job titles related to Remote Help Desk Analyst jobs in Allen, TX?

For Remote Help Desk Analyst jobs in Allen, TX, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Allen, TX look for?

The top searched job categories for Remote Help Desk Analyst jobs in Allen, TX are:

What cities near Allen, TX are hiring for Remote Help Desk Analyst jobs?

Cities near Allen, TX with the most Remote Help Desk Analyst job openings:

Infographic showing various Remote Help Desk Analyst job openings in Allen, TX as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Remote job distribution, with an average salary of $46,607 per year, or $22.4 per hour.

Sales Executive - Managed IT

Careers | Novatech

Irving, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago


Job description

Sales Executive - Managed IT 
Location: Dallas / Fort Worth, Texas Metroplex

Novatech is The Managed Office Provider, offering a comprehensive portfolio of Information Technology (IT), Print, Cloud, and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the United States. This growth has created additional opportunities for talented, technology-minded individuals to join our team. Bring your career to Novatech and join our exceptional team of Managed Office Solutions Experts.

Are you a professional with a strong background in building relationships and a passion for selling and delivering top-tier business technology solutions to clients?

As we continue our expansion, we have a rewarding opportunity for a Sales Executive - Managed IT supporting clients throughout the Dallas / Fort Worth, TX Metroplex. This role is responsible for selling the full range of our Managed IT services, including remote help desk support, cloud solutions, cybersecurity, and other offerings.

We are looking for Sales Athletes who can be described as creative, diligent, tenacious, passionate, intuitive, big-picture thinkers, optimistic, self-motivated, adaptable, and collaborative.

Primary responsibilities:

  • Generate new business through proactive outreach, including cold calling, prospecting, professional networking, strategic email campaigns, and LinkedIn engagement
  • Engage with potential clients, understand their pain points, and present tailored Managed Services Provider (MSP) solutions.
  • Collaborate with the Vice President of Managed IT to support ongoing business development initiatives
  • Maintain awareness of competitive offerings and effectively position Novatech’s value proposition
  • Develop proposals, pricing quotes, and sales presentations with minimal guidance
  • Utilize Salesforce CRM Pro to maintain accurate records of prospect and pipeline activity daily
  • Build and maintain professional relationships with clients by understanding their business goals and challenges
  • Contribute to proposal development, solution validation, negotiations, and deal closings
  • Partner closely with Sales Representatives and Sales Managers to deliver technical expertise and support, and participate in client engagements, including those with C-Suite executives, for more complex solutions in smaller accounts
  • Facilitate a seamless transition from the sales process to service implementation for new clients
  • Assist with internal training initiatives and provide support to colleagues as needed
  • Consistently meet or exceed assigned revenue and growth objectives

Qualifications:

  • Bachelor’s degree
  • Minimum of three (3) years of business-to-business (B2B) sales experience, with Information Technology (IT) sales experience preferred
  • Foundational knowledge of IT services and a willingness to expand knowledge of the Managed Services Provider (MSP) landscape
  • Proficiency with Microsoft Office applications, Salesforce CRM Pro, and LinkedIn
  • Excellent interpersonal and presentation skills
  • Strong work ethic, self-direction, and the ability to succeed in a fast-paced environment
  • Industry experience is a plus

Key strengths:

  • Strong communication and relationship-building skills
  • Demonstrated success in proactive prospecting through cold calling, email outreach, LinkedIn engagement, and professional networking; this is a critical requirement for the role
  • Develop and maintain a robust 90-day sales pipeline through consistent prospecting, follow-up, and opportunity management
  • Skilled in a consultative sales approach, with the ability to uncover client needs and position appropriate solutions.
  • Confidence and clarity in delivering presentations and demonstrations
  • Experience working with individuals at all levels of an organization
  • Strong time management skills with the ability to manage multiple deals, outreach efforts, and follow-ups efficiently

Novatech offers:

  • Competitive salary commensurate with experience
  • Unlimited earning potential through commission-based compensation
  • Monthly vehicle allowance provided for business-related travel
  • Comprehensive benefits package including medical, dental, vision, life insurance, and other supplemental coverage options
  • 401(k) retirement savings plan with company match
  • Paid Time Off (PTO), Volunteer Time Off (VTO), Floating Holidays, Company Holidays, and Parental Leave
  • Annual wellness stipend to support personal fitness and health goals
  • Employee recognition and reward programs

Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identity, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.

Ready to take your sales career to the next level? Join Novatech and get the opportunity to sell innovative Managed IT solutions that truly make an impact. Be part of a fast-growing team where your drive, creativity, and success are recognized and rewarded - apply today!