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Remote Health Insurance Customer Service Jobs in Madison, WI

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

Role SnapshotOur Senior Account Manager manages a book of mid-market and large employer groups (typically 250 - 1,000 lives), providing strategic guidance on benefit planning, renewal strategy, cost

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Showing results 1-20

Remote Health Insurance Customer Service information

See Madison, WI salary details

$26.2K

$48.8K

$73.6K

How much do remote health insurance customer service jobs pay per year?

As of Aug 9, 2026, the average yearly pay for remote health insurance customer service in Madison, WI is $48,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $55,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote health insurance customer service, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What is a remote health insurance customer service?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are the typical daily responsibilities of a remote health insurance customer service?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.

What are popular job titles related to Remote Health Insurance Customer Service jobs in Madison, WI? For Remote Health Insurance Customer Service jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Remote Health Insurance Customer Service jobs in Madison, WI look for? The top searched job categories for Remote Health Insurance Customer Service jobs in Madison, WI are:
What cities near Madison, WI are hiring for Remote Health Insurance Customer Service jobs? Cities near Madison, WI with the most Remote Health Insurance Customer Service job openings:

Remote Insurance Sales Representative

Dieter Insurance Group - Allstate Exclusive Agency

Sun Prairie, WI • Remote

$60K - $150K/yr

Full-time

Medical, Retirement, PTO

Posted 22 days ago


Job description

Allstate Exclusive Agency

Looking for a career with unlimited earning potential and real growth opportunities?

Were hiring motivated, coachable sales professionals who enjoy helping people and want to build a successful insurance career. This is a fully remote W2 position for candidates who live in Wisconsin.


Already licensed? Great! If not, we can help qualified candidates obtain their Property & Casualty insurance license.


What We Offer

  • Base salary plus unlimited commission and bonuses
  • On-target earnings of $75,000+
  • Top performers can earn $150,000+
  • Paid training and mentorship
  • Health insurance
  • Paid time off
  • Retirement plan
  • MondayFriday schedule with evenings off
  • Career growth opportunities
  • Quality leads and live transfers


Who Were Looking For

  • Motivated, goal-oriented, and dependable
  • Coachable and eager to improve
  • Comfortable making a high volume of calls
  • Strong verbal and written communication skills
  • Customer-focused with an interest in sales
  • Able to work successfully in a remote team environment
  • High school diploma or equivalent


Hiring Process

  1. Quick phone interview
  2. Virtual interview
  3. Final interview


Our hiring process typically takes approximately one week.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off


Responsibilities

What a Typical Day Looks Like

  • Make outbound calls to provided leads
  • Accept live transfers from prospects ready to discuss coverage
  • Follow up consistently with potential customers
  • Educate customers on the importance of proper insurance protection
  • Use real-life claim examples to explain coverage
  • Participate in daily sales training, practice, and coaching
  • Continue learning and developing your skills with the team
  • Help protect customers from everyday risks

Requirements
  • Educational Background: High School Diploma or equivalent is required.
  • Communication Abilities: Strong verbal and written communication skills to interact effectively with clients.
  • Sales Acumen: A keen interest in developing skills in sales and client relationship building.
  • Motivation: A self-starter with a positive attitude and the initiative to meet and exceed targets.
  • Customer Service: Ability to understand and address client needs effectively.
  • Adaptability: Willingness to learn about various insurance products and services offered by the company.
  • Team Participation: Ability to work collaboratively within a team-focused environment.

Please note -This is a position that requires an insurance license

Dont you have one? No problem- we can help you get one!

So, what are you waiting for?!?!

Hit the apply button and let's talk.