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Remote Foundation Jobs in Silver Spring, MD (NOW HIRING)

kgs

Tableau/Salesforce Developer (REMOTE)

Chantilly, VA · Remote

$56.75 - $75.25/hr

The position is remote. This position requires the candidate to be able to obtain a Public Trust ... Tableau Desktop Foundation certification Required Skills and Competencies: * Expert-level knowledge ...

kgs

Tableau/Salesforce Developer (REMOTE)

Chantilly, VA · Remote

$56.75 - $75.25/hr

The position is remote. This position requires the candidate to be able to obtain a Public Trust ... Tableau Desktop Foundation certification Required Skills and Competencies: * Expert-level knowledge ...

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Remote Foundation information

What are some typical challenges faced by remote foundation coordinators, and how can they be addressed?

Remote Foundation Coordinators often face challenges such as maintaining consistent communication with team members and donors, balancing multiple fundraising projects, and staying motivated without in-person supervision. To address these, it's helpful to establish regular video check-ins, use collaborative digital tools, and follow structured workflows. Strong self-discipline and proactive communication are essential for building trust and achieving goals in a virtual environment. Staying connected with the broader foundation team and seeking out professional development opportunities can also help coordinators remain engaged and grow in their careers.

What are the key skills and qualifications needed to thrive in the remote foundation position?

To excel as a Remote Foundation Coordinator, candidates typically need a background in nonprofit management, grant writing, and donor relations, often supported by a degree in nonprofit studies, business, or communications. Familiarity with fundraising software (like Salesforce, Donorbox, or Blackbaud) and project management tools (such as Trello or Asana) is highly beneficial. Strong communication, self-motivation, and organizational skills set apart high performers in remote, autonomous environments. These skills allow professionals to sustain fundraising efforts, foster donor relationships, and coordinate projects efficiently from a distance.

What is a remote foundation?

A Remote Foundation job typically refers to a role within a nonprofit or grant-making organization that operates remotely. These jobs may involve fundraising, grant management, program coordination, or administrative support. Employees work from home or other remote locations while contributing to the foundation’s mission. Strong communication, organizational skills, and self-motivation are often essential for success in these roles.

What are the most commonly searched types of Foundation jobs in Silver Spring, MD? The most popular types of Foundation jobs in Silver Spring, MD are:
What are popular job titles related to Remote Foundation jobs in Silver Spring, MD? For Remote Foundation jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Foundation jobs in Silver Spring, MD look for? The top searched job categories for Remote Foundation jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Foundation jobs? Cities near Silver Spring, MD with the most Remote Foundation job openings:
Remote Foundation jobs near you
Infographic showing various Remote Foundation job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Help Desk Specialist II (Tier II- Advanced Support)

Home - ARETEC

Ashburn, VA • Remote

Full-time

Re-posted 18 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Governmentprovided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with GlobalProtect VPN and Zscaler.
  • Experience using the ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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