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Your role and responsibilities:
In this role, you will have the opportunity to act as a collaborative leader with strong communication and stakeholder management skills, experienced in working with customers, factories, engineering, operations, and executive leadership to achieve quality objectives and business goals. Committed to fostering a culture of quality excellence, operational efficiency, and continuous improvement.

The work model for the role is: remote #LI-remote

This role is contributing to the Electrification Smart Power division in North America.
You will be mainly accountable for:

• Lead customer quality initiatives and serve as the primary quality contact for key customers.

• Investigate customer complaints and coordinate timely corrective actions.

• Manage quality performance metrics and customer scorecards.

• Facilitate root cause analysis and continuous improvement projects.

• Ensure compliance with customer and quality management system requirements.

• Drive quality improvements across manufacturing, engineering, and supply chain functions.

• Support audits, customer visits, and quality reviews.

• Mentor quality teams and promote a customer-focused quality culture.

Qualifications for the role

• Bachelors Degree in Electrical Engineering (or similar) strongly preferred.

• 8+ years experience in electrical distribution or power systems required.

• Customer Quality Management and Complaint Resolution.

• Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA).

• Supplier Quality Management and Quality Auditing.

• Failure Mode and Effects Analysis (FMEA).

• Continuous Improvement and Risk Management.

• KPI Development, Performance Tracking, and Reporting.

• Cross-Functional Leadership and Collaboration.

• Customer Relationship Management.

• Ability to travel upwards of 30% as needed.

• Candidates must already have a work authorization that would permit them to work for ABB in the US.

What's in it for you?

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB?

What's in it for you:

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Remote

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave - up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $98,700 and $157,920 annually and is eligible for a short-term incentive plan/annual bonus.

MyBenefitsABB.com