ZipRecruiter

Log In

2

Remote Escalation Jobs in Raleigh, NC (NOW HIRING)

next page

Showing results 1-20

All JobsEscalation JobsRemote Escalation JobsRemote Escalation Jobs in Raleigh, NC

Remote Escalation information

See Raleigh, NC salary details

$5

$16

$26

How much do remote escalation jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote escalation in Raleigh, NC is $16.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $20.10 per hour, depending on experience, location, and employer.

What are Remote Escalation jobs?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Remote Escalation Specialist, and why are they important?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a Remote Escalation specialist typically collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

What are popular job titles related to Remote Escalation jobs in Raleigh, NC? For Remote Escalation jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Escalation jobs in Raleigh, NC look for? The top searched job categories for Remote Escalation jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Escalation jobs? Cities near Raleigh, NC with the most Remote Escalation job openings:
Remote Escalation jobs near you
WinMagic SecureDoc Enterprise Server Administrator (Remote)

WinMagic SecureDoc Enterprise Server Administrator (Remote)

A.C. Coy

Raleigh, NC • Remote

$42.50 - $53.25/hr

Contractor

Re-posted 16 days ago

Job description

  • Tier One Technologies is hiring a WinMagic SecureDoc Enterprise Server Administrator to support our direct U.S. Government client.
  • This remote Contract-to-Hire position will be originated in Raleigh, NC.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

  • Provide support for the Full Disk Encryption infrastructure for our customer’s Endpoint Technology Engineering Infrastructure team.
  • Work with Full Disk Encryption requirements mandated by CISO as part of adhering to portions of the AS-805 Information Security Handbook specifically sections 9-7.1 Encryption.
  • Help managing the WinMagic SecureDoc Full Disk Encryption Infrastructure via the SecureDoc management platform.
  • Design and enhancements to Full Disk Encryption (SecureDoc) and remote support platforms (Dameware).
  • Perform integration testing of new hardware devices for compatibility with (SecureDoc) and remote support platforms (Dameware).
  • Maintain full disk encryption (SecureDoc) and remote support platforms (Dameware) keeping them up to date and secure.
  • Manage and maintain WinMagic SecureDoc infrastructure components.
  • Keep Full Disk Encryption and remote support platforms up to date and secure.
  • Provide day-to-day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.).
  • Participate in the preparation of materials and oral presentations for customers and management.
  • Play a lead role in meetings relating to specific technical projects or tasks.
  • Respond promptly to incidents in ServiceNow.
  • Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members.
  • Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts.
  • Evaluate program failures and implement remediation solutions for success.
  • May lead project teams within assigned unit develop, plan and manage project tasks.

  • A degree from an accredited College/University in the applicable field of services is preferred. 4 additional years of relevant experience in lieu of a college degree is required.
  • 8+ years of experience working with various Endpoint encryption products.
  • Expert knowledge of PC hardware, including BIOS (Basic Input/Output System) and UEFI (Unified Extensible Firmware Interface), as well as experience integrating docking stations and installing and troubleshooting firmware updates.
  • Ability to provide expert-level end-user support and resolve escalated technical issues.
  • Strong knowledge of multiple versions of endpoint products, including testing and validation capabilities.
  • Hands-on incident escalation and remediation, including documentation of incident response workflows.
  • Excellent communication skills.
  • Must be eligible to obtain a Position of Public Trust clearance.
  • All candidates must be a US Citizen or have permanent residence status (Green Card).
  • Candidate must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
A.C. Coy Company- Staffing & Consulting Services logo

About A.C. Coy Company- Staffing & Consulting Services

Sourced by ZipRecruiter

Since 1986, our mission is to be the “Always on Target” staffing and consulting provider by helping people and companies achieve their hiring goals. The team is dedicated to achieving these goals by attracting and retaining top talent that meets our clients’ culture and environment. We are fully engaged with our people and companies through ongoing communication to ensure expectations are met.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Canonsburg, PA, US

Social media

FacebookTwitter

View All A.C. Coy Company- Staffing & Consulting Services Jobs

Apply