2

Remote Escalation Jobs in Indiana (NOW HIRING)

Ability to properly diffuse an escalated Support matter. * Experience with a CRM system is a plus ... Remote work and more! About RazorSync: RazorSync's field service management software helps service ...

Ability to properly diffuse an escalated Support matter. * Experience with a CRM system is a plus ... Remote work and more! About RazorSync: RazorSync's field service management software helps service ...

$23.37 - $31.15/hr

Resolves escalated issues from team members; may escalate issues to more experienced team members ... 15 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

... resolving escalated issues * Excellent verbal and written communication skills; English proficiency required * Ability to work independently and with distributed, international remote teams

Supervisor, Customer Care and Sales Advisor

Brazil, IN ยท On-site +1

$46K - $53K/yr

... escalated customer concerns. The ideal candidate combines strong leadership abilities with a ... We are open to hiring remote candidates residing in the following states: AL, AK, AR, AZ, CO, FL ...

Remote, Global. Salary range: Very competitive base + benefits -- Our client is an exciting and ... Drive creative resolution of escalated project issues with optimal business outcome across multiple ...

Technical Case Ownership & Escalations (55%) * Own complex technical cases from intake to closure for VTS Aftermarket (remote and on-site support). Coordinate cross-functionally and escalate with ...

Virtual Patient Safety Assistant

Goshen, IN ยท On-site +1

$19 - $25.50/hr

Position Summary The Virtual Sitter (VS) provides continuous remote observation of assigned ... Certifications Required Healthcare Provider CPR certification De-escalation training (will be ...

Virtual Patient Safety Assistant

Goshen, IN ยท On-site +1

$19 - $25.50/hr

Position Summary The Virtual Sitter (VS) provides continuous remote observation of assigned ... Certifications Required Healthcare Provider CPR certification De-escalation training (will be ...

Virtual Patient Safety Assistant

Goshen, IN ยท On-site +1

$19 - $25.50/hr

Position Summary The Virtual Sitter (VS) provides continuous remote observation of assigned ... Certifications Required Healthcare Provider CPR certification De-escalation training (will be ...

Virtual Patient Safety Assistant

Goshen, IN ยท On-site +1

$19 - $25.50/hr

Position Summary The Virtual Sitter (VS) provides continuous remote observation of assigned ... Certifications Required Healthcare Provider CPR certification De-escalation training (will be ...

next page

Showing results 1-20

Remote Escalation information

What are Remote Escalation jobs?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Remote Escalation Specialist, and why are they important?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a Remote Escalation specialist typically collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

What are the most commonly searched types of Escalation jobs in Indiana? The most popular types of Escalation jobs in Indiana are:
What cities in Indiana are hiring for Remote Escalation jobs? Cities in Indiana with the most Remote Escalation job openings:

Remote Nurse Practitioner Contractor- Multi-State

Perry Health Inc

Indianapolis, IN โ€ข Remote

$30/hr

Full-time

Re-posted 10 days ago


Job description

Multi-State Nurse Practitioner (NP) – Contracted

Location: Remote — United States

THE HIGHLIGHTS

  • Anticipated Start Date: Summer 2026
  • Role Type: Contracted, 1099
  • Payment Terms: Net 30
  • Licensure: Candidate must hold valid, unencumbered nurse practitioner licensure with prioritization in the following states: AL, UT, IA, IL, IN, MI, GA, FL.
  • Schedule: 1099 flexibility | set your own hours | ideally provide 15-20+ hours of weekly availability
  • Current Demand: Monday–Friday, 9 a.m.–9 p.m. ET
  • Requirement: Provide availability for the next two months by the 15th of each month.
  • Compensation: $30.00 per completed consult + $30.00/hour for non-clinical time (see Compensation & Payment Terms below).
  • Remote Requirements: Must reside in the United States with consistent access to a clean, quiet workspace; solid internet connection; and proficient technical experience.
OUR MISSION

Perry Health is rethinking chronic care through a fully remote, continuous care model. We provide expert diabetes education and clinical management for Medicare patients, delivered by a comprehensive team of specialized Registered Nurses, Registered Dietitians, and Accountability Coaches.

Our model integrates high-level clinical expertise with real-time data from cellular-connected glucometers and advanced CGM management. By bridging the gap between physician visits with proactive, data-driven support, we deliver life-changing outcomes for our members.

ABOUT THE ROLE

We are seeking an experienced Nurse Practitioner (NP) passionate about remote care delivery. In this role, you will lead diabetes education and management by conducting phone visits for initial member consultations. You will be responsible for evaluating diagnoses, medications, and lab results to assess member acuity and validate candidacy and continuation in our clinical program. Additionally, you will be identifying and prescribing CGMs (Continuous Glucose Monitor) for applicable members.

KEY RESPONSIBILITIES
  • Provide call-based care to members in Perry Health's Remote Patient Monitoring (RPM) program.
  • Deliver swift, empathic care to members and assess their clinical competencies.
  • Evaluate medical history and data to determine member eligibility for the clinical program.
  • Serve as the primary clinical point of contact for practice-wide escalations.
  • Collaborate with the broader care team — including RNs, RDs, and Accountability Coaches — to reinforce clinical goals and SMART goal progression.
  • Adhere to Perry Health policies, procedures, and standard operating procedures to ensure ongoing clinical quality and compliance.
QUALIFICATIONS
  • Education: Master of Science in Nursing (MSN) or Doctor of Nursing Practice (DNP) from an accredited institution; active certification as a Nurse Practitioner.
  • License: Valid, unencumbered state nurse practitioner license required. Multi-state licensure required.

Current priority need states are Alabama, Utah, and Iowa.

  • Experience: Minimum 3+ years of experience managing patients with diabetes.
  • Knowledge: Familiarity with continuous glucose monitors (CGMs) and behavior change theory is a plus.
  • Skills: Motivated learner, willing to acquire proficiency with the necessary technology (computers, software applications, phone systems); experience or training in Motivational Interviewing to support sustainable behavior change is a plus.
  • Traits: Creative thinking, an eye for detail, ability to work independently, a positive attitude, and the ability to excel in a fast-paced atmosphere while collaborating with diverse groups at all levels of the organization.
  • Language: Spanish-speaking highly preferred.
COMPENSATION & PAYMENT TERMS

Contractors are paid on a monthly basis following Net 30 payment terms.

Clinical Pay: $30.00 per completed consult. Consults are scheduled in 20-minute slots and require a minimum of 15 minutes of engagement time per member — inclusive of live conversation, chart review, and care coordination — for the visit to be billable. Payment is issued for completed, billable visits.

Non-Clinical Pay: $30.00/hour flat rate for required meetings and training.

OUR VALUES
  • Our patients are our purpose: We understand that the decisions we make have an impact on our patients' health. We are a healthcare company above all else. The choices we make are always in the best interest of our patients.
  • Bring your best self: The authenticity of our team drives our innovation. We show up for each other and our patients every day. Your teammates will count on you for motivation and support, and you should expect the same in return. Conversely, recognize when you are not at your best so you can seek support and take time to recharge.
  • Own your ideas and your results: Each member of the team contributes to the growth of Perry. Identify problems, seek solutions that maximize impact. Ownership is key; seek out support from team members, and take accountability for the results of your efforts.
  • Move fast, but with purpose: Consistent, rapid growth is expected. Set goals, work with purpose, assess, reassess, and pivot when necessary. Perfection should not impede progress. Ego should not prevent reevaluation. Each day will provide opportunities for learning and growth and will move us closer to our goals.
  • Good ideas come from anywhere: Ideas, good and bad, come from every level of the organization. Employees at all levels are empowered to share their ideas and feedback. The whole of Perry is greater than the sum of its parts. All ideas are considered, and when a decision is made we will move forward together.

Perry Health is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Perry Health team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.