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Remote Escalation Jobs in Indiana (NOW HIRING)

Insulet Corporation

$56K - $84K/yr

This role combines hands-on selling with team oversight, acting as an escalation point for customer ... Remote/Flexible : (no days required to be onsite) This position is eligible for 100% remote working ...

CSAA

Serve as escalation point for operational issues with internal partners, vendors and 3rd party ... Please note we are hiring for this role remote anywhere in the United States with the following ...

CSAA

... escalation * Demonstrates a strong bias for architecture principles balanced with tactical ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

Zfinity Global

Project Manager

Indianapolis, IN · Remote

Remote * The Project Manager will manage vendor execution against contract scope, schedule ... tracking, and escalation. * The Project Manager must identify performance risks and drive ...

First American

$23.37 - $31.15/hr

Resolves escalated issues from team members; may escalate issues to more experienced team members ... 15 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

TecTammina

Core Banking Product Manager

Noblesville, IN · Remote

Remote, Global. Salary range: Very competitive base + benefits -- Our client is an exciting and ... Drive creative resolution of escalated project issues with optimal business outcome across multiple ...

Perry Health Inc

1099 MD/DO - 2026

Indianapolis, IN · Remote

$120/hr

Additionally, you may support the full clinical organization as a point of contact for clinical escalations. KEY RESPONSIBILITIES * Provide call-based care to members in Perry Health's Remote Patient ...

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Remote Escalation information

What are Remote Escalation jobs?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Remote Escalation Specialist, and why are they important?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a Remote Escalation specialist typically collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

What are the most commonly searched types of Escalation jobs in Indiana? The most popular types of Escalation jobs in Indiana are:
What are popular job titles related to Remote Escalation jobs in Indiana? For Remote Escalation jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Escalation jobs in Indiana look for? The top searched job categories for Remote Escalation jobs in Indiana are:
What cities in Indiana are hiring for Remote Escalation jobs? Cities in Indiana with the most Remote Escalation job openings:
Remote Escalation jobs near you
Infographic showing various Remote Escalation job openings in Indiana as of June 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution.
Access Supervisor, Inside Sales (Remote)

Access Supervisor, Inside Sales (Remote)

Insulet Corporation

On-site, Remote

$56K - $84K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Job Summary

The Inside Sales Supervisor leads and supports a high-performing inside sales team focused on converting prospective customers into active Omnipod users. This role combines hands-on selling with team oversight, acting as an escalation point for customer issues while driving process improvements and operational efficiency. The supervisor collaborates cross-functionally with sales, customer operations, and external stakeholders to deliver a seamless and positive patient experience. Success in this role requires strong sales acumen, leadership capability, analytical thinking, and the ability to coach team members, optimize processes, and consistently achieve sales objectives in a fast-paced healthcare environment.

This position supervises the day-to-day operations of the Insulet Corporation Inside Sales Access teams. The position will be responsible for leading and coaching the team, resolving escalated customer contacts, managing existing and new processes, and identifying and implementing continuous improvement opportunities through data analysis and project management within the pharmacy systems.

The ideal candidate must demonstrate strong sales, customer service, computer skills, coordination, and planning abilities, and be able to work effectively in a key cross-functional role within Insulet Corporation and across external business partners. Additionally, we are seeking candidates with previous experience as a supervisor with responsibility for direct reports who have also been in a role with responsibilities focusing on Regulatory, Quality, Pharmacy, and accreditation standards.

Responsibilities

  • Provides supervision - ensuring call handling and documentation meet regulatory requirements within pharmacy guidelines.

  • Supervise day-to-day operations for the Inside Sales Access team, serving as the primary escalation point for any questions or issues and managing processes within the pharmacy process.

  • Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure.

  • Preparation of daily, weekly, monthly, and quarterly reports.

  • Manages daily call and task productivity, ensuring accountability to role expectations.

  • Provides coaching and feedback in accordance with department and company goals.

  • Manages Inside Sales Access quality program, conducting quality audits and calibration of quality scoring with the leadership team.

  • Handles the most complex Customer complaints, escalations, and/or inquiries.

  • Ensures adherence to Regulatory, Quality, Pharmacy, and accreditation standards.

  • Reviews financial targets and is responsible for working with Sr Inside Sales Leadership to assist with meeting or exceeding goals and ensuring operating and expense commitments are met within Service Level Agreements.

  • Participates in special projects and performs other duties as assigned.

  • Performs other duties as assigned.

Education and Experience:

MinimumRequirements:

  • Associates'degree

  • 2+ years of experience in an inside sale or contact center environment;

Preferred Qualifications:

  • Experience as a supervisor with responsibility for direct reports

  • Expert knowledge of Diabetes and Insulin Pumps

  • Experience withthe Salesforcesystem

Skills and Competencies:

  • Experience with coaching colleagues in a team environment to improvesellingand technicalskills.

  • Continuously shows clear leadership and "can do" attitude.

  • Demonstrates strong selling skills & objection handling - ability to genuinely relate to customers - understand their requirements, needs,concernsand address those appropriately leading to positive business outcomes.

  • Strong focus on results and achievement of objectives

  • Self-motivated, able to assume responsibility and work autonomously in a professional manner.

  • Highly developed sense of integrity.

  • Demonstrated strong decisionmaking, organizational and prioritization skills.

  • Energetic, motivated, positive, and passionate.

  • Flexibility in hours.

  • Works well both independently and within a team environment.

  • Solid analytical and technical skills

Physical Requirements (if applicable):

  • The ability to work overtime to meet businessobjectivesis required.

  • Requires sitting and standing associated with a normal office environment.

  • Manual dexterityis neededfor using a computer keyboard.

  • Minimal business travelasneeded.

Ifyou'reready to be a part of a companythat'schanging the future of diabetes care, we want to hear from you. Join us atInsuletCorporation, where your talent will make a real difference in people's lives.

Remote/Flexible: (no days required to be onsite) This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired)

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $56,300.00 - $84,425.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

(Know Your Rights)

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About Insulet

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Billerica, MA, US

Year founded

2000

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