Delivery Director
Indianapolis, IN · On-site +1
$202K/yr
... reviews, and delivery escalations. * Perform other duties as may reasonably be required in ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...
Delivery Director
Indianapolis, IN · On-site +1
$202K/yr
... reviews, and delivery escalations. * Perform other duties as may reasonably be required in ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...
Delivery Director
Michigan City, IN · On-site +1
$206K/yr
... reviews, and delivery escalations. * Perform other duties as may reasonably be required in ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...
Quick apply
Delivery Director
Michigan City, IN · On-site +1
$206K/yr
... reviews, and delivery escalations. * Perform other duties as may reasonably be required in ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...
Serve as the escalation point for transaction issues; push back and escalate with title companies ... Our company is FULLY REMOTE * Our awesome company culture includes: competitive pay great benefits ...
Serve as the escalation point for transaction issues; push back and escalate with title companies ... Our company is FULLY REMOTE * Our awesome company culture includes: competitive pay great benefits ...
Lead remediation and escalation management for operational or performance concerns * Manage vendor ... Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote ...
Lead remediation and escalation management for operational or performance concerns * Manage vendor ... Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote ...
... escalation is required. We are looking for a seasoned operator with deep experience producing large ... Remote (USA or Canada) Reports to: Director, Event Operations, Brand Events & Experiences ...
New
... escalation is required. We are looking for a seasoned operator with deep experience producing large ... Remote (USA or Canada) Reports to: Director, Event Operations, Brand Events & Experiences ...
New
Delivery Director
Indianapolis, IN · On-site +1
$202K/yr
... reviews, and delivery escalations. * Perform other duties as may reasonably be required in ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...
Quick apply
Delivery Director
Indianapolis, IN · On-site +1
$202K/yr
... reviews, and delivery escalations. * Perform other duties as may reasonably be required in ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...
Portfolio Manager II or III
Fishers, IN · On-site +1
$61K - $110K/yr
Monitor credit performance of individual commercial borrowers ensuring timely escalation or ... optional remote day. The pay range for this position is generally $61,500 - $110,000 annually.
Portfolio Manager II or III
Fishers, IN · On-site +1
$61K - $110K/yr
Monitor credit performance of individual commercial borrowers ensuring timely escalation or ... optional remote day. The pay range for this position is generally $61,500 - $110,000 annually.
Serve as the escalation point for unresolved support issues, collaborating with the business ... LI-Remote At TRIMEDX, we are committed to cultivating a workplace culture where every associate ...
Serve as the escalation point for unresolved support issues, collaborating with the business ... LI-Remote At TRIMEDX, we are committed to cultivating a workplace culture where every associate ...
Account Director
Minneapolis, MN · Remote
Work Model: Remote * Preferred locations: US Midwest/Northeast cities Key Responsibilities ... escalations/reviews. * Acts as the internal/external point of contact for pricing issues ...
Account Director
Minneapolis, MN · Remote
Work Model: Remote * Preferred locations: US Midwest/Northeast cities Key Responsibilities ... escalations/reviews. * Acts as the internal/external point of contact for pricing issues ...
Chief Legal Officer
Indianapolis, IN · On-site +1
WBL operates with a fully remote, multinational workforce and an experienced executive leadership ... Ensure timely escalation and resolution of interdepartmental legal matters * Support executive ...
Chief Legal Officer
Indianapolis, IN · On-site +1
WBL operates with a fully remote, multinational workforce and an experienced executive leadership ... Ensure timely escalation and resolution of interdepartmental legal matters * Support executive ...
Escalation for complex functional, technical, or cross-system issues. Implementation of special projects assigned. Ensures team is knowledgeable of all necessary areas of applications; must strive to ...
Escalation for complex functional, technical, or cross-system issues. Implementation of special projects assigned. Ensures team is knowledgeable of all necessary areas of applications; must strive to ...
Remote US - West Coast Preferred Interested applicants must reside in one of the following approved ... escalation paths, allocation decisions, and material diversification. * Lead commercial ...
Remote US - West Coast Preferred Interested applicants must reside in one of the following approved ... escalation paths, allocation decisions, and material diversification. * Lead commercial ...
Summarizes escalated issues or recurring problems and participates in the development of improved ... Reviews key metrics and reports to assess and enhance overall service performance #LI-Remote At ...
Summarizes escalated issues or recurring problems and participates in the development of improved ... Reviews key metrics and reports to assess and enhance overall service performance #LI-Remote At ...
Nurse Practitioner (Per Diem)
Richmond, IN · Remote
$2.4K - $10K/mo
Recognize emergent or urgent situations requiring escalation and take appropriate action as ... Ability to practice autonomously in a remote clinical environment, including independently ...
Nurse Practitioner (Per Diem)
Richmond, IN · Remote
$2.4K - $10K/mo
Recognize emergent or urgent situations requiring escalation and take appropriate action as ... Ability to practice autonomously in a remote clinical environment, including independently ...
eCommerce Operations Manager
Plainfield, IN · On-site +1
$28 - $35/hr
Demonstrates strong judgment in escalation by engaging the right teams at the right times based on ... This is an onsite position that may become eligible for 1-2 remote work days per week
eCommerce Operations Manager
Plainfield, IN · On-site +1
$28 - $35/hr
Demonstrates strong judgment in escalation by engaging the right teams at the right times based on ... This is an onsite position that may become eligible for 1-2 remote work days per week
Health Plan Advocate Bilingual
Bloomington, IN · On-site +1
... routing or escalation * Respond to high volumes of inbound and outbound calls, including ... and remote work environment are among the reasons that many of our employees have been with us ...
Health Plan Advocate Bilingual
Bloomington, IN · On-site +1
... routing or escalation * Respond to high volumes of inbound and outbound calls, including ... and remote work environment are among the reasons that many of our employees have been with us ...
Senior Claims Adjuster I - Workers Compensation
Indianapolis, IN · On-site +1
$126K/yr
Candidates located in Ohio, Montana and Minnesota are eligible for 100% remote work, as we do not ... Acts as senior technical professional on team, assisting team members with escalated issues.
Senior Claims Adjuster I - Workers Compensation
Indianapolis, IN · On-site +1
$126K/yr
Candidates located in Ohio, Montana and Minnesota are eligible for 100% remote work, as we do not ... Acts as senior technical professional on team, assisting team members with escalated issues.
Nurse Practitioner (Per Diem)
Richmond, IN · On-site +1
$2.4K - $10K/mo
Recognize emergent or urgent situations requiring escalation and take appropriate action as ... Ability to practice autonomously in a remote clinical environment, including independently ...
Nurse Practitioner (Per Diem)
Richmond, IN · On-site +1
$2.4K - $10K/mo
Recognize emergent or urgent situations requiring escalation and take appropriate action as ... Ability to practice autonomously in a remote clinical environment, including independently ...
Nurse Practitioner (Per Diem)
Zionsville, IN · On-site +1
$2.4K - $10K/mo
Recognize emergent or urgent situations requiring escalation and take appropriate action as ... Ability to practice autonomously in a remote clinical environment, including independently ...
Nurse Practitioner (Per Diem)
Zionsville, IN · On-site +1
$2.4K - $10K/mo
Recognize emergent or urgent situations requiring escalation and take appropriate action as ... Ability to practice autonomously in a remote clinical environment, including independently ...
Partner Delivery Advisor
Indianapolis, IN · On-site +1
This role can be office-based or remote, with a strong emphasis on direct collaboration with ... Delivery risks are identified and mitigated early - before they become customer escalations.
New
Partner Delivery Advisor
Indianapolis, IN · On-site +1
This role can be office-based or remote, with a strong emphasis on direct collaboration with ... Delivery risks are identified and mitigated early - before they become customer escalations.
New
Remote Escalation information
What is a remote escalation?
Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.
What skills and qualifications are needed to thrive as a remote escalation specialist?
To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.
How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?
Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.
What is the difference between Remote Escalation vs Remote Support Specialist?
| Aspect | Remote Escalation | Remote Support Specialist |
|---|---|---|
| Credentials | Technical certifications, troubleshooting skills | Customer service, technical knowledge |
| Work Environment | Technical teams, escalation channels | Customer support, help desk |
| Industry Usage | IT, telecom, software companies | IT, tech, service providers |
| Search Intent | Handling complex issues, escalation process | Assisting customers, resolving basic issues |
Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.
What are the most commonly searched types of Escalation jobs in Indiana?
The most popular types of Escalation jobs in Indiana are:
What are popular job titles related to Remote Escalation jobs in Indiana?
For Remote Escalation jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Escalation jobs in Indiana look for?
The top searched job categories for Remote Escalation jobs in Indiana are:
What cities in Indiana are hiring for Remote Escalation jobs?
Cities in Indiana with the most Remote Escalation job openings:
$202K/yr
Full-time
Medical
Posted 16 days ago
Job description
Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful implementation of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability. In this role, you will lead the successful implementation of MiraCloud solutions while ensuring
client satisfaction, operational excellence, timely delivery, and profitability. As Delivery Director, you will lead customer implementation programs while developing and scaling MiraCloud's project management practice. You will oversee Project Managers, establish delivery governance and implementation standards, and ensure successful customer outcomes across multiple engagements. The role combines delivery leadership, operational excellence, customer relationship management, and people leadership. You will partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence.
Responsibilities:
Qualifications
Additional Information
We offer:
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful implementation of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability. In this role, you will lead the successful implementation of MiraCloud solutions while ensuring
client satisfaction, operational excellence, timely delivery, and profitability. As Delivery Director, you will lead customer implementation programs while developing and scaling MiraCloud's project management practice. You will oversee Project Managers, establish delivery governance and implementation standards, and ensure successful customer outcomes across multiple engagements. The role combines delivery leadership, operational excellence, customer relationship management, and people leadership. You will partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence.
Responsibilities:
- Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
- Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
- Establish, scale, and continuously improve MiraCloud's project management practice, delivery governance, and implementation standards.
- Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
- Ensure delivery performance, resource utilization, and profitability align with contractual, commitments and business objectives.
- Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
- Perform other duties as may reasonably be required in alignment with the purpose of the role.
Qualifications
- 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
- Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
- Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
- Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
- Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
- Strong executive-level stakeholder management, customer relationship management, and communication skills.
- Existing authorization to work in the United States; visa sponsorship is not available for this role
Additional Information
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.