Remote Epic Ate Support Jobs in Decatur, GA (NOW HIRING)

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 

• Student Loan Repayment Assistance & Reimbursement Programs 

• Family-focused benefits  

• Wellness incentives 

• Ongoing mentorship, development, and leadership programs  
• And more

**While this role is 100% remote, we are ideally seeking an Atlanta based candidate to participate in team meetups this team participates in just 2 days per month.  We will consider consider applicants from the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Wisconsin.**  

• Responsible for all stages of the business intelligence development lifecycle: understanding the business objective, collecting business requirements and translating them into data requirements, designing and developing reports or dashboards, scheduling and deployment of business intelligence components in accordance with best practices, and completing accurate and timely documentation.
• Collaborates with business and technology departments to understand system data and its use, data analysis and validation, and provides support around the data and how it is integrated.
• Monitors production systems for issues and resolves issues or escalates them for resolution when necessary.
• Functions as business partner with service lines, departments, individuals, and coworkers.
• Develops advanced knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
• Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
• Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building.
• Leads delivery of technical consulting and 24x7 support services and solutions with some management input.
• Meets with business analysts and report requesters to understand their data needs.
• Identifies and reviews the appropriate technological solutions for various reporting needs.
• Creates reports to display Clarity and Caboodle data.
• Writes SQL and configures Radar settings for custom SQL metrics.
• Modifies existing reports, as necessary.
• Distributes Clarity and Caboodle reports to report consumers.
• Reviews peer reports for validity.
• Tests report build in a specified testing environment and volume tests in live environments.
• Reviews upgrade documentation related to Clarity and Caboodle features and determining how to implement the changes.
• BIDs might also be responsible for building and maintaining: Cubes, Extracts, SlicerDicer custom filters, Third-party BI tools.
• Provides on-call coverage as scheduled.
• Resolves support issues and system issues independently.
• Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests. Maintains strong and positive relationships with all application vendors.
• Provides project management services and support with some senior staff oversight.
• Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
• Works with end users to navigate the new request process.
• Ensures compliance with EHC IS, EHC, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.
• Provides system solutions in accordance with regulatory guidelines. Follows prescribed change management and time reporting processes and documentation requirements.
• Responds to support calls within designated times according to priority and provides regular updates until resolution.
• Assists in queue management to be sure calls are answered and followed up on efficiently.
• Provides and communicates clear documentation for support, status, and issues resolutions.
• Remains current on Epic new version training for all applicable Epic certifications (if Epic).
• Ideal candidate will have the Epic Cogito certification.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.