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Remote Email Chat Support Jobs in Ohio (NOW HIRING)

Float Health

Intake Specialist

Canton, OH · Remote

$16.50 - $22.25/hr

Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ... This is a fully remote position based in the US. Employment Type: This is a full time position ...

Float Health

Intake Specialist

Cleveland, OH · Remote

$17.25 - $23/hr

Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ... This is a fully remote position based in the US. Employment Type: This is a full time position ...

American Logistics Authority

$1.8K - $3.5K/wk

Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ... 100% remote work * Flexible hours * Career growth opportunities in the logistics industry

Paychex

Service Representative - Time

Cincinnati, OH · On-site +1

$14.71 - $27.32/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Berkley

Account Manager

West Chester, OH · On-site +1

... to support your overall well-being. Our flexible work schedule with a work-from-home day means you ... Answer client questions via phone, email, chat, text, Self-Service Portal. * Ensure compliance with ...

Morley

Art Director (Remote - Ohio)

Columbus, OH · Remote

$116K - $122K/yr

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

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Remote Email Chat Support information

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$13

$24

$42

How much do remote email chat support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote email chat support in Ohio is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in Ohio? The most popular types of Email Chat Support jobs in Ohio are:
What are popular job titles related to Remote Email Chat Support jobs in Ohio? For Remote Email Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Ohio look for? The top searched job categories for Remote Email Chat Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Email Chat Support jobs? Cities in Ohio with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
REMOTE SUPPORT PROGRAM MANAGER

REMOTE SUPPORT PROGRAM MANAGER

Choices in Community Living

Dayton, OH • Remote

Full-time

Posted 23 days ago

Job description

JOB SUMMARY:

The Remote Supports Program Manager, under the guidance of the Program Director, oversees the delivery of remote services and support for individuals in a residential setting. This role ensures program quality, compliance, and the development of Remote Support Professionals (RSPs).

RESPONSIBILITIES AND MAJOR DUTIES:

Client Services & Program Implementation:

  • Deliver high-quality remote support services (RSS) as assigned.
  • Manage all aspects of service implementation in accordance with Individual Service Plans (ISPs), ensuring compliance with Ohio Department of Developmental Disabilities (ODDD) regulations.
  • Creation/ updating individual hardware and software plans.
  • Coordinate and utilize various resources to meet client needs, reflecting them in the ISP.
  • Schedule staffing for open shifts and provide direct coverage when needed.
  • Maintain confidentiality and update sensitive information as required.

Staff & Program Management:

  • Provide supervision, support, and training for RSPs.
  • Conduct staff meetings, oversee documentation, and ensure compliance with agency policies.
  • Maintain and update program documentation, including training materials
  • Oversee Quality Assurance (QA), audits, and program reviews while managing reporting and documentation processes.

Client Support & Home Management:

  • Build and maintain strong relationships with clients, SSA staff, coworkers, and other stakeholders as appropriate.

Administrative & Fiscal Responsibilities:

  • Supervise and document employee performance, ensuring compliance with agency standards.
  • Serve as the primary point of contact for staff or client concerns, escalating issues as needed.
  • Coordinate installation and troubleshooting of remote equipment.

Availability & Compliance:

  • Respond to emails and phone calls promptly, including after-hours availability as required.
  • Work approximately 30 RSP third –shift hours per week.
  • Ensure compliance with agency personnel policies, operational procedures, and regulatory standards.
  • Adapt to evolving duties and responsibilities as assigned.

POSITION QUALIFICATIONS:

Education:

  • High school diploma or GED equivalent required.
  • Background in technology preferred.
  • Strong reading, writing, and oral communication skills.
  • Basic math skills and computer literacy.

Experience:

  • Background in social services, healthcare, technology or management preferred.

Physical Requirements:

  • Ability to engage in physical activities such as lifting (minimum of 30 lbs.), standing, walking, bending, and reaching.

Other Requirements:

  • Valid driver's license with an insured and good driving record (4 points or less).
  • Some travel to satellite offices and residential sites.

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