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Remote Email Chat Support Jobs in Hamilton, OH (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Cincinnati, OH · On-site +1

$16.25 - $21.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Paychex

Service Representative

Cincinnati, OH · On-site +1

$14.71 - $27.32/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Service Representative

Cincinnati, OH · On-site +1

$14.71 - $27.32/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Service Representative

Cincinnati, OH · On-site +1

$14.71 - $27.32/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Service Representative

Cincinnati, OH · On-site +1

$14.71 - $27.32/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Service Representative - Time

Cincinnati, OH · On-site +1

$14.71 - $27.32/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Service Representative

Cincinnati, OH · On-site +1

$14.71 - $27.32/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Service Representative

Cincinnati, OH · On-site +1

$14.71 - $27.32/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Service Representative

Cincinnati, OH · On-site +1

$14.71 - $27.32/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

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All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Hamilton, OH

Remote Email Chat Support information

See Hamilton, OH salary details

$13

$24

$41

How much do remote email chat support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote email chat support in Hamilton, OH is $24.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What job categories do people searching Remote Email Chat Support jobs in Hamilton, OH look for?

The top searched job categories for Remote Email Chat Support jobs in Hamilton, OH are:

What cities near Hamilton, OH are hiring for Remote Email Chat Support jobs?

Cities near Hamilton, OH with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Hamilton, OH as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,466 per year, or $24.3 per hour.

Technical Support Representative Level 1

ConstructConnect

Cincinnati, OH • On-site, Remote

Full-time

Re-posted 18 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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