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Remote Email Chat Support Jobs in Massachusetts (NOW HIRING)

Nexora Talent

Remote Customer Experience Coordinator

Boston, MA · Remote

$19.50 - $25.50/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring ... Respond to client inquiries via phone, email, and online messaging platforms. * Coordinate customer ...

Nexora Talent

Remote Customer Experience Coordinator

Boston, MA · Remote

$19.50 - $25.50/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring ... Respond to client inquiries via phone, email, and online messaging platforms. * Coordinate customer ...

Nexora Talent

Remote Customer Experience Coordinator

Boston, MA · Remote

$19.50 - $25.50/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring ... Respond to client inquiries via phone, email, and online messaging platforms. * Coordinate customer ...

ForgeFit

Remote Inside Sales Representative

Lowell, MA · On-site +1

Conduct virtual consultations with prospects via phone, video, and email * Educate potential ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

ForgeFit

Remote Inside Sales Representative

Boston, MA · On-site +1

Conduct virtual consultations with prospects via phone, video, and email * Educate potential ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

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All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Massachusetts

Remote Email Chat Support information

See Massachusetts salary details

$15

$28

$48

How much do remote email chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote email chat support in Massachusetts is $28.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.96 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are the most commonly searched types of Email Chat Support jobs in Massachusetts?

The most popular types of Email Chat Support jobs in Massachusetts are:

What are popular job titles related to Remote Email Chat Support jobs in Massachusetts?

For Remote Email Chat Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Massachusetts look for?

The top searched job categories for Remote Email Chat Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Email Chat Support jobs?

Cities in Massachusetts with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $59,170 per year, or $28.4 per hour.

Remote Cruise & Island Vacation Coordinator

Fran's ExploreMore Travel

Boston, MA • Remote

$50K - $65K/yr

Full-time

Posted 5 days ago

Job description

About the Role:

We are seeking an organized, detail-oriented Remote Cruise & Island Vacation Coordinator to assist clients with researching, planning, and coordinating memorable cruise and island getaway experiences. In this remote role, you will act as the primary point of contact for travelers, helping them navigate ocean and river cruise itineraries, tropical island destinations, resort accommodations, excursion options, and travel logistics from start to finish.

This role is ideal for self-motivated individuals with strong communication skills, an enthusiasm for the travel and hospitality industry, and the ability to work independently in a remote environment.

Responsibilities:
  • Consult with clients via phone, email, video, or digital messaging to understand their travel preferences, budgets, and expectations.
  • Research, organize, and present customized cruise itineraries, island resort packages, and destination activities.
  • Coordinate travel logistics, including cruise cabin selections, flights, transfers, resort stays, excursions, and travel protection options.
  • Manage client bookings, monitor confirmation details, track payment schedules, and review travel documents for accuracy.
  • Maintain professional and timely communication with clients before, during, and after their travel.
  • Keep organized records of client interactions, preferences, and booking details.

Requirements

  • Basic computer skills and comfort using internet browsers, cloud-based tools, email, and digital booking platforms.
  • Reliable high-speed internet access, a desktop/laptop computer, and a smartphone.
  • Strong written and verbal communication skills with a professional demeanor.
  • Excellent organizational skills, time management, and attention to detail.
  • Customer-service oriented mindset with an ability to listen and understand client needs.
  • Self-directed work ethic with the discipline to manage a remote schedule effectively.
  • Prior experience in customer service, administrative support, sales, or travel coordination is a plus, but not strictly required.
  • Must be legally authorized to work in the listed market/country.

Benefits

  • Flexible remote work schedule
  • Supportive and collaborative team environment
  • Opportunity to gain experience in both hospitality and cruise industry
  • Exposure to a variety of destinations, accommodations, and travel suppliers
  • Access to travel-related discounts and perks after eligibility requirements are met
  • Opportunity to strengthen customer service, communication, organization, and marketing skills
  • Rewarding work helping clients enjoy seamless and memorable travel experiences

Apply