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Remote Email Chat Support Jobs in Massachusetts (NOW HIRING)

Planet Fitness

Member Support Specialist

Boston, MA · On-site +1

... chat, email, and other communication channels. The Member Support Specialist will deliver a ... seamless, consistent, and high-quality experience for members across the organization.

American Logistics Authority

$1.8K - $3.5K/wk

Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ... 100% remote work * Flexible hours * Career growth opportunities in the logistics industry

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an ... Communicate thoroughly with customers via phone or email until issues are solved using their ...

Vault Roofing

Inside Sales Specialist

Lowell, MA · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

Vault Roofing

Inside Sales Specialist

Boston, MA · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

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Showing results 21-40

All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Massachusetts

Remote Email Chat Support information

See Massachusetts salary details

$15

$28

$48

How much do remote email chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote email chat support in Massachusetts is $28.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.96 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in Massachusetts?

The most popular types of Email Chat Support jobs in Massachusetts are:

What are popular job titles related to Remote Email Chat Support jobs in Massachusetts?

For Remote Email Chat Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Massachusetts look for?

The top searched job categories for Remote Email Chat Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Email Chat Support jobs?

Cities in Massachusetts with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Massachusetts as of August 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $59,170 per year, or $28.4 per hour.

Entry Level | Hospitality Support Coordinator | Online

Destination Careers

Boston, MA • On-site, Remote

$55K - $70K/yr

Full-time

Re-posted 21 days ago

Job description

Job Overview:
We are seeking a dependable and detail-oriented Online Hospitality Support Coordinator to provide remote administrative and customer support related to reservations, scheduling, and client service. This role focuses on coordination, communication, and accuracy while supporting a positive client experience in a virtual environment.
This position is ideal for individuals who are organized, professional, and comfortable working independently using online systems.
Key Responsibilities:
Provide online support for client inquiries related to reservations and scheduling
Assist with coordination of hospitality-related services, including accommodations and associated arrangements
Maintain accurate client records and reservation details in internal systems
Communicate professionally with clients via email, phone, and digital platforms
Review confirmations and documentation for completeness and accuracy
Provide general administrative and customer service support
Follow established procedures and workflows
Collaborate with internal teams to ensure smooth service delivery
Qualifications:
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Comfortable using online tools, email, and digital platforms
Ability to manage multiple tasks in a remote setting
Customer service or administrative experience preferred
Reliable internet access and a suitable remote work environment
Work Environment:
Fully remote position
Structured and supportive team environment
Training and resources provided
$55,000 - $70,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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