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Remote Email Chat Support Jobs in Massachusetts (NOW HIRING)

Catapult Sports

Product Support Technician

MA · Remote

... email or live chat. * Provide assistance and all necessary coordination in the installation of ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...

New

Nexora Talent

Remote Client Experience Specialist

Boston, MA · Remote

$18.50 - $24.50/hr

Communicate with clients by phone, email, and online messaging platforms. * Assist clients with ... Ongoing team support and professional guidance. * Opportunities for professional growth and ...

New

Merck Group

RN, Patient Support Specialist (Remote)

Boston, MA · On-site +1

$18.50 - $22.75/hr

This remote position may involve up to 10% travel. Travel may be for in person attendance at ... Own and support cases, calls, and emails relevant to clinical case work. * Leverage data and AI ...

YO AI Labs

Personal Assistant - Remote

Boston, MA · Remote

$25 - $40/hr

... support while managing schedules, communications, and daily operations in a remote work environment ... Draft, edit, and proofread emails and documents. * Coordinate communication with stakeholders and ...

YO AI Labs

Personal Assistant - Remote

Boston, MA · Remote

$25 - $40/hr

... support while managing schedules, communications, and daily operations in a remote work environment ... Draft, edit, and proofread emails and documents. * Coordinate communication with stakeholders and ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

You'll be the go-to person for end-user technical issues across a distributed, remote-first team ... Troubleshoot connectivity, printing, email, and general software/access issues * Triage and resolve ...

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Showing results 21-40

All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Massachusetts

Remote Email Chat Support information

See Massachusetts salary details

$15

$28

$48

How much do remote email chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote email chat support in Massachusetts is $28.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.96 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are the most commonly searched types of Email Chat Support jobs in Massachusetts?

The most popular types of Email Chat Support jobs in Massachusetts are:

What are popular job titles related to Remote Email Chat Support jobs in Massachusetts?

For Remote Email Chat Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Massachusetts look for?

The top searched job categories for Remote Email Chat Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Email Chat Support jobs?

Cities in Massachusetts with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $59,170 per year, or $28.4 per hour.

Family Nurse Practitioner (FNP) Program - REMOTE

KA Recruiting Inc.

Peabody, MA • On-site, Remote

$122K - $155K/yr

Full-time

Re-posted 22 days ago

Job description

Family Nurse Practitioner (FNP) Program - REMOTE  Position Overview

The Chair of the Family Nurse Practitioner (FNP) Program in Nursing & Health Sciences reports to the Dean. The Chair is responsible for managing all aspects, including the daily operations, of the FNP Program, which includes supervision of full and/or part-time faculty, development of the curriculum, programming, course offerings, program evaluation, and accreditation. The Chair of the FNP program will mentor and guide full and part-time faculty and serve as an interface between faculty and administration. The Chair of the FNP program will evaluate part-time faculty annually. Student enrollment, academic progress, and retention are the responsibility of the FNP Programs Chair. This role can be performed remote or hybrid.

Key Responsibilities
  • Provides academic advising and support to up to 30 students, guiding them through successful admission, progression, and completion of their graduate education programs. (40%)
  • Contributes to the overall success of the School of Nursing (30%)
  • Teaches courses in graduate nursing programs (10%)
  • Supervises, trains, and evaluates part-time faculty and advisors (10%)
Core Competencies
  • Reliability: able to get the job done, available and engaged with the job.
  • Organization: organizes time and resources well so that work is done efficiently and on time.
  • Communication Skills: has clear, effective and efficient ways of communicating, both orally and in writing.
  • Adaptability: shows a willingness to adopt new ideas and to do things differently.
  • Follow Through: takes ownership of projects and sees them through fruition.
  • Customer Service: anticipates the needs and responds to queries in a timely, competent, and approachable manner.
  • Initiative/Personal Leadership: identifies opportunities for improvement and actively contributes to solutions.
  • Team Player: shows a willingness to collaborate and share information, knowledge and experience with team members.
Qualifications and Skills
  • FNP, MSN required, terminal degree in nursing preferred;
  • Current licensure as a Family Nurse Practitioner in Massachusetts required;
  • Commitment to inclusive education and developing cultural competencies among graduate students with a lens toward social justice education;
  • Documented record of academic scholarship in a related field;
  • Demonstrated ability to mentor students, particularly at the master’s level;
  • Evidence of outstanding teaching competencies, including online, lab, or simulation;
  • Evidence of a commitment to service;
  • Active participation in professional organizations;
  • Excellent interpersonal and collaborative skills with a high interest in working with non-traditional and adult students;
  • Self-directed with excellent organizational skills;
  • Being detail-oriented and student-centered is essential to the position;
  • Strong computer experience, which must include abilities to work effectively with MS Office suite products, i.e., Word, Excel, PowerPoint, and Google Suite (Google Drive, Docs, Sheets, Forms) and Canvas Learning Management System.

Click apply or email your resume to Megan@ka-recruiting.com/call or text 617-746-2768! You can also schedule a time to chat here http://calendly.com/megankarecruiting

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