Indianapolis, IN · Remote
$18 - $24/hr
TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries. Support Center agents interact with client users and are required to
Indianapolis, IN · Remote
$18 - $24/hr
TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries. Support Center agents interact with client users and are required to
Indianapolis, IN · On-site +1
$45K - $50K/yr
About the FHC Formed in the Summer of 2010, the Fraternity Housing Corporation (FHC) elevates the value of Alpha Gamma Delta membership by providing safe, competitive, and attractive housing and
Indianapolis, IN · On-site +1
$45K - $50K/yr
About the FHC Formed in the Summer of 2010, the Fraternity Housing Corporation (FHC) elevates the value of Alpha Gamma Delta membership by providing safe, competitive, and attractive housing and
Valparaiso, IN · Remote
$14/hr
The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages
Valparaiso, IN · Remote
$14/hr
The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages
Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.
Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.
South Bend, IN · Remote
$14/hr
The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages
South Bend, IN · Remote
$14/hr
The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages
Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.
Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.
Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.
Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.
Fishers, IN · Remote
$14/hr
Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming
Fishers, IN · Remote
$14/hr
Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming
Fishers, IN · On-site +1
$14/hr
Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming
Fishers, IN · On-site +1
$14/hr
Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming
Valparaiso, IN · Remote
$14/hr
Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming
Valparaiso, IN · Remote
$14/hr
Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming
Fort Wayne, IN · Remote
$119K - $125K/yr
About the Role Location: Remote - Indiana residents (minimal travel required) Do you have expertise in digital and print design, motion graphics and video? Are you ready to take your creative career
Fort Wayne, IN · Remote
$119K - $125K/yr
About the Role Location: Remote - Indiana residents (minimal travel required) Do you have expertise in digital and print design, motion graphics and video? Are you ready to take your creative career
Indianapolis, IN · Remote
$14 - $19/hr
We are looking for a customer-focused and dependable Customer Service Representative to join our growing remote team. This position is ideal for individuals who enjoy helping people, providing
Indianapolis, IN · Remote
$14 - $19/hr
We are looking for a customer-focused and dependable Customer Service Representative to join our growing remote team. This position is ideal for individuals who enjoy helping people, providing
Fort Wayne, IN · On-site +1
$119K - $125K/yr
About the Role Location: Remote - Indiana residents (minimal travel required) Do you have expertise in digital and print design, motion graphics and video? Are you ready to take your creative career
Fort Wayne, IN · On-site +1
$119K - $125K/yr
About the Role Location: Remote - Indiana residents (minimal travel required) Do you have expertise in digital and print design, motion graphics and video? Are you ready to take your creative career
Fishers, IN · Remote
$20/hr
Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting
Fishers, IN · Remote
$20/hr
Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting
Anderson, IN · Remote
$20/hr
Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting
Anderson, IN · Remote
$20/hr
Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting
Valparaiso, IN · Remote
$20/hr
Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting
Valparaiso, IN · Remote
$20/hr
Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting
Terre Haute, IN · Remote
$20/hr
Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting
Terre Haute, IN · Remote
$20/hr
Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting
Elkhart, IN · Remote
$20/hr
Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting
Elkhart, IN · Remote
$20/hr
Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting
South Bend, IN · Remote
$20/hr
Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting
South Bend, IN · Remote
$20/hr
Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting
To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.
A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.
In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.
$18 - $24/hr
Full-time
Posted 15 days ago
TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries. Support Center agents interact with client users and are required to maintain professional demeaner through ticket responses, phone calls, and email. Utilizing a client-based ticketing system, Support Center Agent will ensure tickets are set to the correct status and proactive follow-up occurs. The Support Center Agent will be trained in all the client specific processes and will, eventually, participate in testing new workflows to maintain working knowledge.
Duties and Responsibilities
Work directly with customers to resolve a variety of issues such as resetting passwords, navigating through the system(s), creating new accounts for customers, troubleshooting or recreating reported issue, routing calls to the appropriate departments, escalating difficult issues to management, etc.
Assist client users in all defined client processes in a professional manner.
Interact with end-users with a positive and friendly manner as well as exhibit empathy in dealing with non-technical users
Adapt to different customer interactions and situations as well as varying ticket volumes.
Respond to and triage incoming tickets in a timely manner and respond to customers' emails (when applicable).
Serves as a liaison between customers and development support teams.
Manages internal and external communications for clients via email, Teams and SharePoint as required.
Maintain working knowledge of both TCC and client specific workflows, as well as any SOPs.
Attends meetings as required.
Required Education and Experience
High school diploma or equivalent (required)
Associate or Bachelor's degree (preferred)
Proven ability to work independently, stay organized, and learn quickly
Proficiency in Microsoft Office applications
Strong troubleshooting skills
Critical thinking ability and commitment to maintaining foundational knowledge
Preferred Experience
Two years of phone and/or web-based support experience in a customer support environment
Prior experience with support ticketing systems such as Jira
Work Environment
This is a remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m. EST. Occasional evening and weekend work may be required as job duties demand. Must pass background check and drug screening.
