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Remote Email Chat Support Jobs in Lowell, IN (NOW HIRING)

Liveops

Remote Customer Service Representative

Gary, IN · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Seasoned Recruitment

Tele-Psychiatrist

Hammond, IN · Remote

Premium Support & Compensation: We offer highly competitive reimbursement rates that reflect your ... Email your CV/Resume to gethired@seasonedrecruitment.com. * Schedule a call directly with us:

ABB

Field Service Technician

Portage, IN · Remote

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... The work model for the role is: #LI - Remote This role is contributing to the Electrification ...

All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Lowell, IN

Remote Email Chat Support information

See Lowell, IN salary details

$13

$24

$42

How much do remote email chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote email chat support in Lowell, IN is $24.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.12 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What job categories do people searching Remote Email Chat Support jobs in Lowell, IN look for? The top searched job categories for Remote Email Chat Support jobs in Lowell, IN are:
What cities near Lowell, IN are hiring for Remote Email Chat Support jobs? Cities near Lowell, IN with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you

Customer Care Specialist I (Manheim)

Cox Communications, Inc.

Matteson, IL • On-site, Remote

$18.22 - $27.36/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Cox Communications rating

8.3

Company rating: 8.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

18th of 97 rated telecommunications companies

Job description

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option 

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Job Description

PRIMARY DUTIES/KEY RESPONSIBILITES

  • Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).

  • Listen actively to customers and demonstrate professionalism in all interactions.

  • Troubleshoot and resolve standard technical and account-related issues.

  • Escalate complex issues to appropriate internal teams or specialists.

  • Document customer interactions, issues, and resolutions in company systems.

  • Follow security protocols when accessing customer information.

  • Collaborate with internal teams to ensure timely issue resolution.

  • Support customer education and training as needed.

  • Maintain customer relationships through quality service delivery.

  • Perform related duties as assigned by the supervisor.

Qualifications:

Minimum:

  • High School Diploma/GED

  • Generally, less than 2 years of experience

  • Schedule - must have flexibility to work evenings, weekends, holidays as required.

  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.

  • Understand foundational levels of computers and technology, internet, email.

  • Excellent oral and written communications skills, particularly in a phone or email context.

  • Experience working in a contact center metrics driven environment.

  • Strong communication skills and basic computer knowledge.

  • Ability to operate under tight pressure.

  • Experience working in the automotive industry.

  • Bilingual English-Spanish is preferred

    Drug Testing

    To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

    Benefits

    Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

    About Us

    Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.



    What Cox Communications employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Cox Communications logo

    About Cox Communications

    Sourced by ZipRecruiter

    Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

    Industry

    Media and telecom

    Company size

    10,000+ Employees

    Headquarters location

    Atlanta, GA, US

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