Remote Dosimetry Jobs (NOW HIRING)

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Position Summary

We are seeking an experienced Software Services Representative to serve as a National Account Service Coordinator supporting enterprise radiation oncology clients in a managed services environment. This role is responsible for coordinating the delivery, performance, and support of mission-critical oncology systems, including Varian ARIAand Eclipse Treatment Planning System.

The ideal candidate understands the clinical and operational importance of ARIA/Eclipse ecosystems and can effectively manage service delivery in environments where uptime, accuracy, and patient safety are non-negotiable.

Key Responsibilities

• Serve as the primary service coordinator and relationship manager for assigned national radiation oncology accounts
• Oversee managed services delivery for ARIA and Eclipse environments, including system performance, support, and lifecycle management
• Coordinate incident management, service requests, and escalations, ensuring timely resolution aligned with SLAs and clinical urgency
• Act as liaison between clients and internal teams, including clinical applications, medical physics support, IT infrastructure, and engineering
• Monitor and report on system uptime, performance, and service KPIs across multiple sites
• Support and coordinate software upgrades, patches, and version transitions (ARIA/Eclipse releases)
• Ensure all activities align with HIPAA, data integrity, and patient safety standards
• Participate in or coordinate go-lives, system migrations, and workflow optimization initiatives
• Lead regular service reviews (QBRs) with client stakeholders including administrators, physicists, and clinical leadership
• Identify and mitigate risks proactively to prevent treatment disruption or data issues
• Maintain detailed documentation of environments, configurations, and service activities
• Partner with account management and sales to support client retention and expansion opportunities

Required Qualifications

• Bachelor's degree in Healthcare IT, Radiation Oncology, Medical Physics support, or related field (or equivalent experience)
• 3+ years of experience supporting radiation oncology systems, specifically ARIA and/or Eclipse
• Strong understanding of radiation oncology workflows (simulation, planning, treatment delivery, record & verify)
• Experience in a managed services, service desk, or enterprise support environment
• Knowledge of DICOM, oncology data flows, and system integrations
• Familiarity with HIPAA and healthcare regulatory requirements
• Excellent communication skills with ability to engage physicists, dosimetrists, therapists, and IT teams
• Strong organizational and multitasking abilities across multiple sites/accounts

Preferred Qualifications

• Experience supporting Varian Aria
• Exposure to Eclipse treatment planning workflows and dosimetry processes
• Familiarity with SQL databases, Windows Server environments, and virtualization (VMware)
• ITIL certification or experience with structured service management frameworks
• Experience coordinating multi-site or national oncology networks

Key Competencies

• Patient safety-first mindset in all decision-making
• Ability to operate effectively in high-pressure, clinical environments
• Strong critical thinking and problem-solving skills
• Ownership mentality with proactive communication
• High attention to detail, especially in data integrity and system changes

Work Environment

• Remote or hybrid with travel to client oncology centers as needed
• Participation in on-call or escalation rotations may be required
• Fast-paced, high-responsibility environment supporting life-critical systems

Success Metric

• System uptime and treatment continuity
• SLA compliance (response and resolution times)
• Reduction in critical incidents and repeat issues
• Client satisfaction and retention
• Successful execution of upgrades, patches, and go-lives

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

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