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Remote Desktop Support Jobs in Washington (NOW HIRING)

Integral

Contact Center Operations Manager

Vienna, VA · On-site

... support, or performance analytics role preferred. Technical Skills: * Proficient with ticketing systems (e.g., ServiceNow, Salesforce, Zendesk) * Proficient with Remote desktop systems (AWS, Azure ...

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Remote Desktop Support information

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$51

How much do remote desktop support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote desktop support in Washington is $30.57, according to ZipRecruiter salary data. Most workers in this role earn between $23.41 and $34.86 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Washington?

The most popular types of Desktop Support jobs in Washington are:

What are popular job titles related to Remote Desktop Support jobs in Washington?

For Remote Desktop Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support jobs in Washington look for?

The top searched job categories for Remote Desktop Support jobs in Washington are:

What cities in Washington are hiring for Remote Desktop Support jobs?

Cities in Washington with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $63,596 per year, or $30.6 per hour.

Systems Engineer - Level II (Linux Engineer)

Computer World Services

Washington, DC • Remote

$145K - $155K/yr

Full-time

Re-posted 4 days ago

Job description

An experienced Linux Engineer to join our infrastructure team and serve as a technical leader in the design, deployment, and operational management of our enterprise Linux environment. This role is responsible for maintaining a secure, highly available, and performant fleet of Linux servers and virtual desktops running across AWS and VMware platforms. The successful candidate will bring deep expertise in Linux administration, configuration management with Ansible, and security baseline hardening aligned with the CIS standard. Working closely with application owners, developers, and analytics engineers, the Linux Engineer will drive automation, enforce patching and vulnerability remediation, and ensure that our Linux infrastructure reliably supports mission-critical business and analytics workloads.
Key Tasks & Responsibilities

Linux Systems Administration & Troubleshooting

  • Manage, maintain, and troubleshoot Linux servers deployed in AWS across a mixed distribution environment, including Amazon Linux 2023, Ubuntu 22.04 and later, and Red Hat Enterprise Linux 8 and 9.
  • Diagnose and resolve complex operating system, networking, storage, and performance issues across the server fleet.
  • Make performance-based recommendations for server configuration changes to optimize workloads, cost, and reliability.

 

Virtual Desktop Support

  • Support and maintain Linux-based virtual desktop environments running on VMware and AWS WorkSpaces.
  • Partner with end users and application teams to ensure a stable, secure, and productive virtual desktop experience.

 

Security Baselines & Hardening

  • Develop, deploy, and maintain Linux operating system baselines aligned with Center for Internet Security (CIS) benchmarks.
  • Collaborate with application owners to customize security baselines as needed to enable application functionality without compromising the organization's security posture.

 

Configuration Management & Automation

  • Perform enterprise-wide configuration management using Ansible.
  • Author, maintain, and version-control Ansible playbooks used to define system baselines, configurations, and repeatable operational tasks.

 

Application Support & Collaboration

  • Work directly with application owners, developers, and analytics engineers to deploy, upgrade, migrate, and maintain applications running on Linux.
  • Serve as a trusted infrastructure partner during application lifecycle events, providing guidance on Linux best practices.

 

Monitoring & Uptime

  • Develop and maintain monitoring solutions for servers across the enterprise to ensure maximum system uptime and rapid incident detection.
  • Continuously improve alerting, dashboards, and observability to reduce downtime.

 

Patching & Vulnerability Remediation

  • Oversee regular and ad-hoc system patching efforts to ensure timely vulnerability remediation in accordance with organizational SLAs.
  • Monitor and enforce patching requirements using AWS Systems Manager.

 

Cloud Infrastructure & Infrastructure-as-Code

  • Deploy and manage infrastructure using AWS CloudFormation and AWS Service Catalog.
  • Contribute to and maintain reusable, standardized infrastructure templates that streamline provisioning and enforce compliance.
Education & Experience

Required

  • 3 or more years of hands-on experience managing Linux systems in a production environment.
  • 2 or more years of experience performing configuration management using Ansible, including authoring and maintaining playbooks and roles.
  • 2 or more years of experience supporting Linux virtual desktops.
  • Demonstrated experience working in a large government, financial, regulatory, or corporate environment, where formal change management, security compliance, and audit requirements are standard.

 

Preferred

  • Bachelor's degree or higher
  • Experience supporting analytics infrastructure, such as Hadoop clusters, AWS EMR, HPC grid clusters using SLURM, AWS Parallel Cluster, or other distributed computing platforms.
  • Experience administering VMware virtual desktops or AWS WorkSpaces at scale.
  • Proficiency with Python for automation, scripting, and tooling development.
Certifications

Preferred

  • Red Hat certifications
  • Amazon Web Services (AWS) certifications
Security Clearance
  • Public Trust High (Tier 4/BI) Risk Level
  • Must be a US citizen or Lawful Permanent Resident
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
  • D.C or Remote
$145,000 - $155,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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