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Remote Desktop Support Jobs in Washington (NOW HIRING)

Datalab USA

Systems Analyst I

Germantown, MD · Remote

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems * Troubleshoot applications and operating systems while providing technical user support * Conduct remote ...

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems * Troubleshoot applications and operating systems while providing technical user support * Conduct remote ...

DataLab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems * Troubleshoot applications and operating systems while providing technical user support * Conduct remote ...

Titan Technologies

Proposal Support Intern

Reston, VA · On-site +1

$20 - $25/hr

Support Desktop Publishing Tasks: Format proposal documents in accordance with Government ... Capability of working in a remote home office environment. * Ability to work with a geographically ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

... remote Managed Services Practice * Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services * Provide day-to-day operational support for: * Desktop ...

SAIC

Portal Developer IPMO Support

Arlington, VA · On-site +1

None Potential for Remote Work: ORA_HYBRID Description SAIC is seeking qualified applicants to ... Ability to design and develop autonomous services, desktop applications, web applications, scripts ...

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice  ... Desktop and Server Operating Systems (Windows, Mac, Linux)  * Microsoft Office 365, Azure, Teams ...

SAIC

Portal Developer IPMO Support

Arlington, VA · On-site +1

None Potential for Remote Work: ORA_HYBRID Description SAIC is seeking qualified applicants to ... Ability to design and develop autonomous services, desktop applications, web applications, scripts ...

Citizant

Proposal Manager (Remote)

Chantilly, VA · Remote

Citizant is seeking a Proposal Manager to support the Vice President of BD Operations in the ... Strong desktop publishing and production skills. * Expert-level skills with MS Office Suite (Word ...

CrewBloom

Licensed Practical Nurse (US)

Alexandria, VA · Remote

$27.50 - $37.50/hr

We're looking for a Licensed Practical Nurse (LPN) focused on remote patient monitoring and ... of supporting work during a power outage. * Primary Device: * Desktop or laptop equipped with at ...

CrewBloom

Licensed Practical Nurse (US)

Alexandria, VA · Remote

$27.50 - $37.25/hr

We're looking for a Licensed Practical Nurse (LPN) focused on remote patient monitoring and ... of supporting work during a power outage. * Primary Device: * Desktop or laptop equipped with at ...

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Remote Desktop Support information

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$11

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$51

How much do remote desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support in Washington is $30.57, according to ZipRecruiter salary data. Most workers in this role earn between $23.41 and $34.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Washington? The most popular types of Desktop Support jobs in Washington are:
What are popular job titles related to Remote Desktop Support jobs in Washington? For Remote Desktop Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Washington look for? The top searched job categories for Remote Desktop Support jobs in Washington are:
What cities in Washington are hiring for Remote Desktop Support jobs? Cities in Washington with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
HelpDesk Specialist

HelpDesk Specialist

Business Management Associates, Inc.

Bowie, MD • Remote

Full-time

Posted 20 days ago

Job description

Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary

The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments. This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity.

Key Responsibilities
  • Provide Tier II and Tier III technical support for end users across enterprise environments
  • Serve as escalation lead for complex incidents and unresolved help desk tickets
  • Troubleshoot and resolve hardware, software, OS, and connectivity issues
  • Support Windows desktops, laptops, mobile devices, and server environments
  • Administer Active Directory user accounts, groups, permissions, and access controls
  • Support and maintain Microsoft 365 and Exchange environments
  • Manage incident, request, and escalation workflows in accordance with SLAs
  • Provide remote and on-site technical support as required
  • Create and maintain technical documentation, knowledge base articles, and procedures
  • Train and mentor junior help desk and IT support staff
  • Assist with help desk operations and workflow management
  • Support printers, peripherals, applications, and network connectivity
Required Skills & Technologies
  • Tier II / Tier III Help Desk & IT Support
  • Windows Desktop & Windows Server support
  • Active Directory administration
  • Microsoft 365 & Exchange
  • Incident & Escalation Management
  • Hardware & Software Troubleshooting
  • Remote Support Tools
  • Documentation & Knowledge Management
Education
  • Bachelor's Degree – Information Systems Management
  • Master's Degree – English Literature & Foreign Languages
Certifications
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Systems Administrator (MCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • VMware Certified Professional (VCP 5.5)
  • IBM Tivoli Storage Manager – Advanced Administration
  • Red Hat Linux Administration
Experience Level

20+ years of experience providing enterprise-level IT support in large and regulated environments.