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Remote Desktop Support Engineer Jobs in Edison, NJ

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

SHI

Support Engineer

Somerset, NJ · On-site +1

$50K - $65K/yr

... of desktop and laptop computer hardware and operating systems, network printers, mobile devices ... Role Description Provide first-line response for remote customers requiring assistance with ...

Runlayer

Support Engineer

New York, NY · On-site +1

... remote MCP server with Anthropic. We helped establish the protocol, and now we're building the ... About the Role As the founding Support Engineer at Runlayer, you'll be the technical frontline for ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

talentpluto

Founding Support Engineer

New York, NY · On-site +1

$180K/yr

Location: New York, NY (remote-friendly; SF or NYC preferred) Work Model: Hybrid / flexible ... The Opportunity As a founding Support / Forward-Deployed Engineer, you'll sit at the intersection ...

Atlas Technica

IT Project Engineer - NYC

New York, NY · On-site +1

$75K - $95K/yr

Qualifications * 3 to 7 years of professional IT experience in roles such as Desktop Support, Systems Engineering, or Systems Administration. * Experience in an MSP or multi-tenant environment ...

NBCUniversal

Principal DevOps Engineer

New York, NY · On-site +1

$57.75 - $79/hr

Built to support the complex demands of live broadcast production, this platform spans compute ... Oversee the integration of remote desktop/VDI connectivity solutions, focusing on session ...

Tradeweb Markets

Platform Support Engineer

Jersey City, NJ · On-site +1

$180K - $220K/yr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Work as part of a global support team * Develop system instrumentation, monitoring and reporting ...

Tradeweb Markets

AI Production Support Engineer

Jersey City, NJ · On-site +1

$43.75 - $57.25/hr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone ...

Tradeweb Markets

AI Production Support Engineer

Jersey City, NJ · On-site +1

$43.75 - $57.25/hr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Edison, NJ

Remote Desktop Support Engineer information

See Edison, NJ salary details

$10

$27

$47

How much do remote desktop support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote desktop support engineer in Edison, NJ is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.88 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are popular job titles related to Remote Desktop Support Engineer jobs in Edison, NJ? For Remote Desktop Support Engineer jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Edison, NJ look for? The top searched job categories for Remote Desktop Support Engineer jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Remote Desktop Support Engineer jobs? Cities near Edison, NJ with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Edison, NJ as of July 2026, with employment types broken down into 83% Full Time, 4% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,130 per year, or $27.9 per hour.

Support Engineer (Remote)

Unframe

New York, NY • Remote

Other

Posted 23 days ago

Job description

About Unframe

Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.

Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we're building a fast-growing, revenue-generating company working with Fortune 500 customers globally.

About the role

We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions.

You'll work closely with Product and Engineering to investigate issues, communicate clearly with customers, and help improve the product based on real-world usage. The expectation is that you'll be able to go deep on technical issues independently, using AI tooling to investigate logs, understand system behavior, and reach conclusions without needing to pull in an engineer every time.

This role is for someone technical, curious, and service-oriented, who wants to be close to customers, product, and AI implementation at enterprise scale.

What you'll do

  • Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
  • Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
  • Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
  • Communicate clearly with customers and internal teams throughout the support process.
  • Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
  • Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster.
  • Share customer feedback and product insights with the Product team.

What we're looking for

  • 2+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
  • Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
  • Good understanding of web applications, APIs, integrations, logs, and basic system behavior.
  • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work.
  • Excellent written and spoken English.
  • Customer-first mindset with strong ownership and follow-through.
  • Ability to work in a fast-paced environment with a wide variety of products and customer contexts.
Why join us?

This role is a great fit for someone who enjoys solving real technical problems while working closely with customers, product, and engineering teams. You'll be exposed to complex enterprise environments, cutting-edge AI products, and fast product cycles with real ownership and direct impact from day one. It's an opportunity to grow quickly, learn how large-scale AI systems are deployed in the real world, and help shape the experience of some of the world's biggest companies using Unframe.

Apply