ZipRecruiter

Log In

2

Remote Desktop Support Engineer Jobs in Hackensack, NJ

DMC Recruitment

Technical Support Engineer

Newark, NJ · Remote

$120K - $135K/yr

S. This remote role provides technical support for cold-formed steel, light gauge framing ... Collaborate with engineering, operations, and sales teams * Minimal travel required What We're ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Valsoft Corporation

AI Support Engineer

White Plains, NY · Remote

$70K - $80K/yr

AI Support Engineer This is not a traditional support role with AI tools added on. It's an agent-building and agent-ownership role that requires genuine support instincts, strong technical curiosity ...

Valsoft Corporation

AI Support Engineer

White Plains, NY · Remote

$70K - $80K/yr

AI Support Engineer This is not a traditional support role with AI tools added on. It's an agent-building and agent-ownership role that requires genuine support instincts, strong technical curiosity ...

Tradeweb Markets

Platform Support Engineer

Jersey City, NJ · On-site +1

$180K - $220K/yr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Work as part of a global support team * Develop system instrumentation, monitoring and reporting ...

Tradeweb Markets

Platform Support Engineer

Jersey City, NJ · On-site +1

$180K - $220K/yr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Work as part of a global support team * Develop system instrumentation, monitoring and reporting ...

Atlas Technica

IT Project Engineer - NYC

New York, NY · On-site +1

$75K - $95K/yr

Qualifications * 3 to 7 years of professional IT experience in roles such as Desktop Support, Systems Engineering, or Systems Administration. * Experience in an MSP or multi-tenant environment ...

next page

Showing results 1-20

People also search for

All JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Hackensack, NJ

Remote Desktop Support Engineer information

See Hackensack, NJ salary details

$11

$29

$49

How much do remote desktop support engineer jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for remote desktop support engineer in Hackensack, NJ is $29.44, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $33.56 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are popular job titles related to Remote Desktop Support Engineer jobs in Hackensack, NJ? For Remote Desktop Support Engineer jobs in Hackensack, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Hackensack, NJ look for? The top searched job categories for Remote Desktop Support Engineer jobs in Hackensack, NJ are:
What cities near Hackensack, NJ are hiring for Remote Desktop Support Engineer jobs? Cities near Hackensack, NJ with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Hackensack, NJ as of June 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,241 per year, or $29.4 per hour.
Hybrid Desktop Support Analyst

Hybrid Desktop Support Analyst

HELION TECHNOLOGIES INC

Mamaroneck, NY • On-site, Remote

$19 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Join the Leader in Dealership IT
Helion Technologies is the nation's largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we've set the standard for dealership IT-delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.
Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry's go-to partner for technology, cybersecurity, and compliance. We're not just growing - we're shaping the future of dealership IT.
Work From Anywhere, Grow Everywhere
At Helion, you'll be part of a high-performing team that values expertise, collaboration, and continuous learning-all while enjoying the flexibility of working from home.
Why You'll Love Working Here
We invest in our people with:
  • Work From Home for most positions
  • Paid certification training materials & exam reimbursement
  • 100% company-paid medical premiums (individual coverage) + company-funded HRA
  • Dental & Vision Insurance
  • Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
  • 401(k) with company match
  • Company-paid Life & Long-Term Disability insurance
  • Supplemental life & short-term disability options
    ...and more!

If you want to work with a growing, industry-dominant company that supports both your career and your well-being-while giving you the flexibility to work from the comfort of your home-Helion Technologies is where you belong.
Visit Helion.jobs to learn more today!
Position Overview:
Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team. The Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA's carefully document each step of the troubleshooting process in Helion's ticketing system, Autotask, all while offering swift, courteous support to Helion's client base. DSA's on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion's Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
  • Knowledge of computer software, operating systems, hardware, and networking.
  • Experience with software as a service (SaaS) and other software hosting protocols.
  • Excellent verbal and written communication skills.
  • Good problem-solving and critical-thinking skills.
  • Able to work in a team as well as independently.
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Experienced in providing professional and courteous customer service.
  • Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
  • Possesses a strong team mentality.
  • Helps remote users including all application support and configuring VPN access.
  • Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
  • Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
  • Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
  • Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
  • Able to commute to Helion's client locations and complete various break/fix and project-oriented tickets as needed.
  • Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.

Certification, Education & Work Experience Requirements:
  • CompTIA A+ or equivalent certifications.
  • Associates Degree in Information Technology or related subject.
  • 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
  • 1+ years of experience working on-site with end users.
  • Must have personal vehicle to travel to client locations in Mamaroneck and White Plains, NY and Stamford, CT.
  • Must download the MileIQ app.

Apply