ZipRecruiter

Log In

2

Remote Desktop Support Engineer Jobs in Hackensack, NJ

U.S. Courts

Automation Support Specialist

Brooklyn, NY · On-site +1

$58K - $94K/yr

Knowledge of remote support tools and desktop management platforms. Additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ...

1 point system

Senior Desktop Engineer

New York, NY · Remote

Deploying, administering, and supporting enterprise server and endpoint infrastructure. Configuring ... Experience in system administration or engineering roles. Experience with cross-platform device ...

Atlas Technica

Team Lead

New York, NY · On-site +1

$90K - $110K/yr

The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) and should have the following ...

Atlas Search

Human Resource Coordinator

New York, NY · Remote

$30 - $38/hr

Specialties include: Software Engineers, Web Developers, iOS/Android Engineers, Data Analysts, Business Intelligence, Data Engineers, Data Scientists, Help Desk/Desktop Support, Systems ...

Splice

Sr Software Engineer II (Remote- US)

New York, NY · Remote

$134K - $176K/yr

Our shared success depends on our ability to support one another, work well together, and ... The Audio Core Team is responsible for the development of the Splice Desktop application and DAW ...

KEYENCE

Field Application Engineer '27

Elmwood Park, NJ · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

... supported by the organization. • Perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. • ...

Next Generation, Inc.

GIS Analyst/Engineer

New York, NY · On-site +1

$80 - $120/hr

... remote day per week. Job Responsibilities: * Develop, configure, and support custom GIS ... Design, test, and maintain ESRI GIS environments (ArcGIS Enterprise, Portal, Server, Desktop ...

previous page

Showing results 41-60

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Hackensack, NJ

Remote Desktop Support Engineer information

See Hackensack, NJ salary details

$11

$29

$49

How much do remote desktop support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote desktop support engineer in Hackensack, NJ is $29.44, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $33.56 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are popular job titles related to Remote Desktop Support Engineer jobs in Hackensack, NJ? For Remote Desktop Support Engineer jobs in Hackensack, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Hackensack, NJ look for? The top searched job categories for Remote Desktop Support Engineer jobs in Hackensack, NJ are:
What cities near Hackensack, NJ are hiring for Remote Desktop Support Engineer jobs? Cities near Hackensack, NJ with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Hackensack, NJ as of June 2026, with employment types broken down into 2% Internship, 9% As Needed, 72% Full Time, 9% Part Time, 4% Contract, and 4% Nights. Highlights an 35% Physical, 3% Hybrid, and 62% Remote job distribution, with an average salary of $61,241 per year, or $29.4 per hour.

Manager II, Technical Support Engineer

Pinterest

New York, NY • On-site, Remote

Full-time

Posted 2 days ago

New

Job description

About Pinterest:
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace the flexibility to do your best work. Creating a career you love? It's Possible.
At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.
Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.
As a Manager II, Technical Support Engineer, you'll lead a regional team of Partner/Support Engineers serving advertisers and Martech/Business partners across segments - from Tier 1 partners and Enterprise advertisers to Tier 2-3 partners and SMB advertisers - and across Pinterest products and APIs. You'll own your region's partner and advertiser relationships, goals, and metrics, lead key programs within the team, and grow the technical and professional capabilities of your engineers - while staying close enough to the technology to guide complex escalations and integrations.
What you'll do:
  • Team leadership: Lead, coach, and develop a regional team of Partner/Support Engineers, setting clear objectives and holding the team accountable for outcomes while operating as a player-coach who can step in directly when needed to unblock the team and model excellence.
  • People development: Manage performance, deliver real-time developmental feedback, and grow careers through coaching, exposure, and stretch assignments; foster a psychologically safe, inclusive environment while leading by example in day-to-day execution.
  • Partner & advertiser ownership: Own advertiser and partner relationships, goals, and metrics for your region across segments - Tier 1 partners/Enterprise advertisers through Tier 2-3 partners and SMB advertisers - together with XFN stakeholders; ensure the team deeply understands partner problems and delivers user-centric solutions, while personally engaging on priority accounts and complex situations as needed.
  • Segment expansion: Help scale PinTech support coverage into new customer segments (e.g., GCR, SMB) and new products/oncalls, adapting the team's support model to each segment's needs and rolling up your sleeves to validate and refine the approach in practice.
  • Program leadership: Lead key programs within the team, defining scope, milestones, and success criteria, and actively drive execution alongside the team to accelerate outcomes.
  • Escalation management: Act as the escalation point for the team, leading resolution of complex, high-severity, cross-system technical issues and helping the team recover momentum after setbacks, including directly engaging in the toughest problems when needed.
  • XFN collaboration: Partner with Product, Engineering, Sales, and Partnerships to identify and prioritize the needs of tiered advertisers and Martech/Business partners, serving as both a strategic leader and hands-on operator in cross-functional work.
  • Metrics & continuous improvement: Establish and monitor team and partner metrics (adoption, onboarding, product usage, quality/SLAs); review operations and drive continuous improvement through both coaching and direct ownership of high-impact initiatives.
  • Roadmap influence: Relay insights and feedback from priority clients to Product and Engineering to influence the API product roadmap, drawing from both team learnings and your own direct engagement with partners and technical issues.
  • Technical guidance: Stay hands-on enough to guide the team on API integrations, debugging, and data investigations, retaining strong individual technical skills and selectively diving in on complex cases to coach through problems in real time.
  • AI-driven scale: Champion and lead AI-driven solutions and automations across the team to scale support and operational efficiency, while experimenting directly with new tools and workflows to model adoption.
  • Communication: Communicate clearly and concisely to all levels of leadership and participate in client-facing conversations alongside Sales/Business Development as needed, including stepping in personally for high-priority partner discussions.

What we're looking for:
  • 2+ years of people/team management experience leading client-focused technical teams, on top of a strong Support/Solution/Partner Engineering background (~5+ years overall)
  • Background in Ad Tech, MarTech, or eCommerce
  • Strong individual technical skills: reading and writing complex scripts for data manipulation and API integrations (e.g., Python or shell scripting), SQL and data analysis, and debugging complex multi-system integrations. Familiarity with the team's toolset (SQL/Presto/Spark, Tableau/Superset, Postman/Bruno, Kibana, GitHub/Sourcegraph, Airflow, AI agents/MCPs, etc.) is a plus
  • Demonstrated care for both team health/metrics and advertiser/partner outcomes and shared goals
  • Ability to manage ambiguity, make timely high-quality decisions, and manage stakeholder relationships
  • Excellent written and verbal communication and client-facing/executive presence
  • Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
  • Based in New York City or Chicago; this is a remote / hybrid role

Relocation Statement:
  • This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:
  • We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  • This role does not have set in office expectations but will need access to an office for in-person collaboration as needed for business needs and therefore needs to be in a commutable distance from one of the following offices: Chicago, IL or NYC.

#LI-REMOTE
At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
US based applicants only
$145,747-$300,067 USD
Our Commitment to Inclusion:
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.
By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

Apply