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It Helpdesk Associate Jobs in Hackensack, NJ (NOW HIRING)

City of New York

IT Helpdesk Representative

Manhattan, NY · On-site

$70K - $80K/yr

The Department of Probation is seeking a skilled and motivated IT Helpdesk Specialist to join our ... COMMUNITY ASSOCIATE - 56057 Qualifications Qualification Requirements 1. High school graduation or ...

childcenterny

IT Helpdesk Support

Forest Hills, NY

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 4+ years of progressive experience in technical support, IT support, or help desk ...

childcenterny

IT Helpdesk Support

Forest Hills, NY · On-site

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 4+ years of progressive experience in technical support, IT support, or help desk ...

The Atlantic Group

IT Analyst

Manhattan, NY · On-site

Provide IT helpdesk support, resolving hardware, software, and network issues * Support and maintain Windows 11, Lenovo X1, Windows Servers, and macOS platforms * Troubleshoot and support networking ...

Revel Staffing

IT Manager

New York, NY · On-site

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...

Haddad Brands

IT Technical Support

Manhattan, NY

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate ... Serve as the first line helpdesk engineer, providing day-to-day support to MacOS users

Haddad Brands

IT Technical Support

Manhattan, NY · On-site

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate ... Serve as the first line helpdesk engineer, providing day-to-day support to MacOS users

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

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It Helpdesk Associate information

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$15

$23

$36

How much do it helpdesk associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it helpdesk associate in Hackensack, NJ is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Hackensack, NJ? The most popular types of It Helpdesk jobs in Hackensack, NJ are:
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What job categories do people searching It Helpdesk Associate jobs in Hackensack, NJ look for? The top searched job categories for It Helpdesk Associate jobs in Hackensack, NJ are:
What cities near Hackensack, NJ are hiring for It Helpdesk Associate jobs? Cities near Hackensack, NJ with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you

IT Helpdesk Representative

City of New York

Manhattan, NY • On-site

$70K - $80K/yr

Full-time

Posted 27 days ago

City Of New York rating

7.2

Company rating: 7.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

619th of 842 rated public administrative organizations

Job description

Company Description
Job Description
The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on "what works," staff at DOP engage in meaningful relationships with those on probation to enhance community safety and decrease recidivism.
The Department of Probation is seeking a skilled and motivated IT Helpdesk Specialist to join our dynamic IT team. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a commitment to providing exceptional customer service. Responsibilities include, but are not limited to, the following:
-Under general direction, with wide latitude for independent initiative and judgment, provide technical assistance, service functions, and administrative tasks in maintaining, troubleshooting, repairing, or replacing computer/software components for DOP staff.
-Annotate and monitor inquiries and service requests.
-Provide technical support and troubleshooting for hardware, software, and network issues.
-Respond to and resolve user inquiries via phone, email, or in-person.
-Document and track all support requests and resolutions in the helpdesk system.
-Maintain and update technical documentation and user guides.
-Collaborate with other IT team members to address complex issues and improve overall IT services.
-Provide training and support to end-users on various IT systems and applications.
-Follow call and email "scripts" when handling different topics and respond with updates in a timely manner.
-Generate service requests and work orders to resolve computer, software and network issues and track time spent on completion.
-Maintain accurate documentation of communication on service requests and work orders performed.
-Check indicators and determine the proper functioning of equipment to resolve hardware and software issues.
-Follow standard operating procedures and policies as directed by management.
-Create e-mail templates and draft user tutorials. Create and update reports and spreadsheets and other data-entry tasks.
*Maximum salary is not guaranteed.
COMMUNITY ASSOCIATE - 56057
Qualifications
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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