ZipRecruiter

Log In

1

Senior Desktop Support Jobs in Hackensack, NJ (NOW HIRING)

MMD Services, Inc

Sr. Desktop Engineer

Manhattan, NY · On-site

This Senior Desktop Support Engineer provides technical support and administration for internal end-user software, hardware, and connectivity. We seek a proactive, motivated technical expert who can ...

City of New York

Senior Desktop Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

FIT is seeking a highly experienced Senior Desktop Technician to play a key role in the support of ... Desktop support services are needed daily to aid in the monitoring, maintenance, and support of ...

City of New York

Senior Desktop Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

FIT is seeking a highly experienced Senior Desktop Technician to play a key role in the support of ... Desktop support services are needed daily to aid in the monitoring, maintenance, and support of ...

Ropes & Gray

Senior Desktop Engineer

Manhattan, NY · On-site

The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm. This role requires a strong technical background and expertise in desktop ...

Ropes & Gray

Senior Desktop Engineer

Manhattan, NY · On-site

Overview The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm. This role requires a strong technical background and expertise in ...

Ropes & Gray

Senior Desktop Engineer

Manhattan, NY

Overview The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm. This role requires a strong technical background and expertise in ...

Artech Information System LLC

DESKTOP SUPPORT

New York, NY · On-site

$22.25 - $28.25/hr

Desktop support Purchase ,NY DURATION 3 DAYS Desktop support skills Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications ...

MM International

Desktop Support Technician

New York, NY · On-site

$22.25 - $28.25/hr

Solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff. * Provide technical support for users of desktop hardware and software; users can ...

DBI Staffing

Desktop Support Consultant

New York, NY · On-site

$35 - $45/hr

Desktop Support Consultant Job Summary We are seeking a hands-on Desktop Support Consultant to ... Experience providing white-glove support to executives and other senior-level users. * Familiarity ...

Infojini Inc

DESKTOP SUPPORT

Mahwah, NJ · On-site

$20 - $25.50/hr

The Desktop Support role primarily involves providing desktop support to end users, while also learning and developing skills in server and application support. Responsibilities : • Support for all ...

next page

Showing results 1-20

All JobsDesktop Support JobsSenior Desktop Support JobsSenior Desktop Support Jobs in Hackensack, NJ

Senior Desktop Support information

See Hackensack, NJ salary details

$16

$39

$65

How much do senior desktop support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for senior desktop support in Hackensack, NJ is $39.45, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $52.45 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Hackensack, NJ?

The most popular types of Desktop Support jobs in Hackensack, NJ are:

What are popular job titles related to Senior Desktop Support jobs in Hackensack, NJ?

For Senior Desktop Support jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support jobs in Hackensack, NJ look for?

The top searched job categories for Senior Desktop Support jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Senior Desktop Support jobs?

Cities near Hackensack, NJ with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you

Sr. Desktop Engineer

Manhattan, NY • On-site

MMD Services, Inc
Recruiting and Staffing Services • 1 - 10 employees
Learn more about MMD Services, Incexternal

Other

Posted 23 days ago

Job description

Our close client is a global multi-billion dollar investment firm built around world-class talent, cutting-edge technology and endless growth opportunity. For over 30 years, their financial services have consistently delivered exceptional results to leading investors worldwide. With offices in Chicago, New York City, Miami, London, Hong Kong and over 2,000 employees they are in search of a new full-time Senior Desktop Support Engineer.

This Senior Desktop Support Engineer provides technical support and administration for internal end-user software, hardware, and connectivity. We seek a proactive, motivated technical expert who can operate independently and collaboratively within a broader global team.

Given the fast paced trading environment and sensitive nature of the financial services industry, this is an onsite role downtown New York.

Key Responsibilities:

  • Identify, triage, diagnose, and resolve complex, time sensitive technical issues with a strong sense of urgency
  • Provide white glove, high touch support to end users, including traders and senior executives (tickets, email, & phone)
  • Deliver high availability technical support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systems
  • Escalate incidents as needed and coordinate with internal IT teams & third-party vendors to drive timely resolution
  • Partner with distributed teams on asset management, large-scale moves, and complex hardware deployments
  • Lead incident response and escalation for firm wide technology issues, maintaining detailed documentation to support proactive problem management
  • Troubleshoot a wide range of technical issues across hardware, software, user accounts, trading systems, operating systems, and mobile devices

Required Skills & Experience:

  • Bachelor’s degree (BS/BA) and/ or 5+ years of relevant technical support experience preferred
  • Proven experience delivering white-glove support to senior leadership and VIP users in high availability environments with a zero downtime mindset
  • Strong expertise troubleshooting desktop hardware, peripherals, and printers
  • Extensive experience with Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint security across Windows, macOS, and mobile (iOS/Android) environments
  • Deep understanding of mobility and remote access technologies, including Windows laptops, MDM solutions, MFA, VPN, and remote connectivity
  • Proficiency supporting Microsoft Windows 10/11 operating systems
  • Advanced troubleshooting skills across Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and add-ins)
  • Strong knowledge of Azure AD (Entra ID), DNS, DHCP, Microsoft Exchange, and TCP/IP networking
  • Experience supporting VDI and/or Citrix environments
  • Strong troubleshooting capabilities with collaboration tools, messaging platforms, video conferencing systems, AV technology, and conference room equipment
  • Demonstrated professionalism with exceptional customer service skills, including responsiveness, attention to detail, composure, and follow-through
  • If you read this far and have the required experience please email with a note "I read to the end" - qualified candidates who take this route will be shortlisted directly to the VP

Perks:

  • Free catered breakfast, lunch, & snacks
  • Career progression & high visibility
  • Company name recognition

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

Apply