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Desktop Support Manager Jobs in Hackensack, NJ (NOW HIRING)

NYU Langone Health

Desktop Support Manager

Manhattan, NY · On-site

$121K - $124K/yr

We have an exciting opportunity to join our team as a Desktop Support Manager, supporting Education, Research and Clinical desktop. This position will provide leadership to an IT staff of ...

NYULMC

Desktop Support Manager

New York, NY · On-site

$121K - $124K/yr

We have an exciting opportunity to join our team as a Desktop Support Manager, supporting Education, Research and Clinical desktop. This position will provide leadership to an IT staff of ...

JFR Staffing

Desktop Support Supervisor

Union City, NJ · On-site

Desktop Support Supervisor Location: Union City, NJ (On-Site) About the Opportunity Our client is ... Manage user accounts, permissions, and workstation deployments * Coordinate equipment installations ...

Artech Information System LLC

DESKTOP SUPPORT

New York, NY · On-site

$22.25 - $28.25/hr

Desktop support Purchase ,NY DURATION 3 DAYS Desktop support skills Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications ...

Infojini Inc

DESKTOP SUPPORT

Mahwah, NJ · On-site

$20 - $25.50/hr

... to line manager • Ensuring assigned service desk tasks are kept up to date and that support ... desktop systems • Keeping asset and change management systems up to date at all times • ...

City of New York

DESKTOP SUPPORT SPECIALIST

Brooklyn, NY · On-site

$125K - $150K/yr

Under the general supervision of the Desktop Support Manager, with considerable latitude for independent judgment, the Desktop Support Specialist performs highly complex technical and project ...

Infojini Inc

DESKTOP SUPPORT

Mahwah, NJ

$20.25 - $25.75/hr

The primary function of this role is to provide desktop support to the end users within Clifton ... manager. In addition it is imperative that service desk queues are monitored and updated in ...

Apex Informatics

Desktop Support

New York, NY · On-site

$22.25 - $28.25/hr

Desktop Support role Location: NYC, NY Windows 10 to 11 migration experience is mandatory, and 85% of machines need to be migrated from Windows 10 to Windows 11.

BCforward

Desktop Support

Elmsford, NY

$21.50 - $27.25/hr

Desktop Support Location: Elmsford, NY Min. PR: 15.71 Position Description ... Manager Notes: ALL GENERAL AND TECHNICAL QUESTIONS MUST BE ON ALL RESUMES ON THE BOTTOM OR IT WILL ...

Artech Information System LLC

desktop support

New York, NY

$22.25 - $28.25/hr

DESKTOP Support Representative Job ID: # S2LF2Q Location: new York ,NY 10036 Duration: : 1 year (with possible extension) * Candidates should be able to diagnose and remedy complex Microsoft OS ...

Artech Information System LLC

desktop support

New York, NY

$22.25 - $28.25/hr

DESKTOP Support Representative Job ID: # S2LBPG Location: new york ,NY 10036 Duration: : 1 year (with possible extension) Candidates should be able to diagnose and remedy complex Microsoft OS problem ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Hackensack, NJ

Desktop Support Manager information

See Hackensack, NJ salary details

$16

$39

$65

How much do desktop support manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for desktop support manager in Hackensack, NJ is $39.45, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $52.45 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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The most popular types of Desktop Support jobs in Hackensack, NJ are:

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For Desktop Support Manager jobs in Hackensack, NJ, the most frequently searched job titles are:

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Cities near Hackensack, NJ with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $82,059 per year, or $39.5 per hour.

Desktop Support Manager

Top Prospect Group

White Plains, NY • On-site

Other

Posted 8 days ago

Job description

Ready to take the next step in your IT career? We''''re looking for a hands-on Desktop Support Team Lead who enjoys solving technical challenges, mentoring others, and making a real impact on the end-user experience.

Direct Hire, FT

Onsite in Westchester NY

Flexible hours and schedule

$80K plus benefits

PC, Mac, Office 365, troubleshooting, technical support, team evaluations, AD, hardware/software support

We are seeking an experienced Desktop Support Team Lead to oversee daily desktop support operations while mentoring and developing a small technical support team. This hands-on role combines leadership responsibilities with advanced troubleshooting and end-user support across Windows, macOS, Microsoft 365, and cloud-based technologies.

Responsibilities

  • Lead and support desktop technicians, providing guidance and technical mentorship
  • Serve as the escalation point for complex technical issues
  • Troubleshoot hardware, software, networking, and endpoint management issues
  • Support Microsoft 365, Intune, Active Directory, Entra ID, VPN connectivity, and Azure environments
  • Manage desktop-related projects and technology deployments
  • Provide AV and conference room support, including Microsoft Teams meetings and presentation technology
  • Maintain accurate documentation, asset inventory, and ticket records
  • Collaborate with vendors and internal stakeholders to resolve technical challenges

Qualifications

  • Associate''''s degree in Information Technology or equivalent experience
  • CompTIA A+ certification required
  • 5+ years of Help Desk/Desktop Support experience
  • Strong knowledge of Windows, macOS, Microsoft 365, Intune, Active Directory, Entra ID, and Azure
  • Experience supporting audiovisual and collaboration technologies
  • Proven ability to mentor team members and handle escalated technical issues

Apply