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It Helpdesk Associate Jobs in Newark, NJ (NOW HIRING)

The-Child-Center-of-Ny

IT Helpdesk Support

Manhattan, NY · On-site

$65 - $90/hr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 4+ years of progressive experience in technical support, IT support, or help desk ...

New

childcenterny

IT Helpdesk Support

Forest Hills, NY

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 4+ years of progressive experience in technical support, IT support, or help desk ...

childcenterny

IT Helpdesk Support

Forest Hills, NY · On-site

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 4+ years of progressive experience in technical support, IT support, or help desk ...

Haddad Brands

IT Technical Support

Manhattan, NY · On-site

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate ... Serve as the first line helpdesk engineer, providing day-to-day support to MacOS users

Haddad Brands

IT Technical Support

Manhattan, NY · On-site

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate ... Serve as the first line helpdesk engineer, providing day-to-day support to MacOS users

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

Butler Hospitality

IT Associate

Manhattan, NY · On-site

They are seeking an IT Associate who will assist with the organization of multiple restaurant launches and coordinate with vendors while managing project timelines. The role emphasizes strong ...

Worldwide Logistics Group

IT Team Lead

Paramus, NJ · On-site

Job Overview: As the IT Helpdesk Team Lead, you will guide a team of helpdesk technicians, ensuring efficient and effective resolution of technical issues. You will be the go-to person for ...

Worldwide Logistics Limited

IT Team Lead

Paramus, NJ · On-site

$70 - $100/hr

Job Overview: As the IT Helpdesk Team Lead, you will guide a team of helpdesk technicians, ensuring efficient and effective resolution of technical issues. You will be the go-to person for ...

Braze

IT Associate

New York, NY · On-site

$75K - $80K/yr

WHAT YOU'LL DO Braze is seeking an Information Technology Associate to join our team to provide technical assistance to our employees. This role will involve fulfilling requests at our service desk.

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How much do it helpdesk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it helpdesk associate in Newark, NJ is $22.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.14 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Newark, NJ?

The most popular types of It Helpdesk jobs in Newark, NJ are:

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For It Helpdesk Associate jobs in Newark, NJ, the most frequently searched job titles are:

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The top searched job categories for It Helpdesk Associate jobs in Newark, NJ are:

What cities near Newark, NJ are hiring for It Helpdesk Associate jobs?

Cities near Newark, NJ with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you

IT Helpdesk Support

The-Child-Center-of-Ny

Manhattan, NY • On-site

$65 - $90/hr

Other

Posted yesterday

New

Job description

Posted Wednesday, July 29, 2026 at 4:00 AM

Make a Difference Every Day

At The Child Center of NY, we believe every child deserves the opportunity to thrive. Each year we serve thousands of children, youth, and families across New York City through early childhood education, behavioral health, youth development, residential treatment, health services, and family support programs.

Whether you're working directly with children or supporting the people who do, your work will help strengthen families and transform communities.

Join a mission-driven organization where your work matters.

Position Overview

We are seeking a seasoned and service-oriented Helpdesk Support professional to join our Technology team. In this role, the selected candidate will provide high-quality end-user support across multiple office locations, ensuring the effective resolution of hardware, software, connectivity, and account-related issues in a Microsoft-based environment. This position will also support operational stability through strong documentation, asset oversight, cloud-based user administration via Microsoft Entra, and close coordination with senior technology staff to improve efficiency, reliability, and user experience.

Essential Functions:
  • Respond to help desk tickets, phone calls, and walk-up support requests
  • Troubleshoot hardware, software, peripheral, and connectivity issues
  • Own and manage the help desk ticket queue
  • Escalate unresolved or advanced technical issues to senior IT staff
  • Coordinate deployment and setup of IT equipment
  • Perform onboarding and offboarding technology tasks
  • Maintain accurate IT asset inventory records
  • Administer cloud-based identity and access management using Microsoft Entra
  • Support Microsoft 365 administration
  • Perform basic network troubleshooting for LAN, Wi-Fi, and VPN
  • Develop and maintain internal knowledge base articles and SOPs
  • Identify recurring technical issues and recommend improvements
  • Coordinate with third-party vendors and service providers
  • Monitor system alerts and respond to infrastructure notifications
  • Participate in IT projects, system rollouts, and technology upgrades
Qualifications
  • Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 4+ years of progressive experience in technical support, IT support, or help desk operations in a Microsoft Windows environment.
  • Demonstrated experience with help desk or ticket management systems.
  • Solid understanding of TCP/IP LAN, Wi-Fi, and VPN networking concepts and troubleshooting.
  • Experience supporting Microsoft 365, including Exchange Online, Teams, and SharePoint.
  • Working knowledge of Microsoft Entra (Azure AD) for identity and access management.
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills to build relationships and foster a positive work environment.
  • Living in New York state is a prerequisite for this position.
  • CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals certification preferred.
  • Experience with Microsoft Entra ID (Azure AD) conditional access policies and hybrid identity environments preferred.
  • Previous experience in a similar role in a nonprofit environment preferred.
  • Familiarity with endpoint management tools such as Microsoft Intune or SCCM preferred.
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