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Remote Desktop Support Engineer Jobs in Edison, NJ

Atlas Technica

IT Project Engineer - NYC

New York, NY · On-site +1

$75K - $95K/yr

Qualifications * 3 to 7 years of professional IT experience in roles such as Desktop Support, Systems Engineering, or Systems Administration. * Experience in an MSP or multi-tenant environment ...

Tradeweb Markets

AI Production Support Engineer

Jersey City, NJ · On-site +1

$43.75 - $57.25/hr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone ...

Tradeweb Markets

AI Production Support Engineer

Jersey City, NJ · On-site +1

$43.75 - $57.25/hr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

... remote employees onsite once a quarter. The Support team at Alloy is a group of curious ... We partner closely with Product and Engineering, act as the voice of the customer, and play a ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

Matrix Global

IT Support Specialist

Jersey City, NJ · On-site +1

... and remote operational IT support within a fast-paced technology environment. This role is ... Work closely with internal IT, Infrastructure, Security, and Engineering teams. * Escalate and ...

ScaleOps

Technical Support Engineer- USA

New York, NY · On-site +1

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

Scaleops

Technical Support Engineer- USA

New York, NY · Remote

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

Spring Health

IT Support Engineer II

New York, NY · On-site +1

$53.85 - $67.82/hr

Reporting to the Associate Director, IT Support Engineering, this IT Support Engineer II will be a core member of our NYC-based IT team, owning A/V systems support, employee lifecycle management, and ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Edison, NJ

Remote Desktop Support Engineer information

See Edison, NJ salary details

$10

$27

$47

How much do remote desktop support engineer jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for remote desktop support engineer in Edison, NJ is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.88 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are popular job titles related to Remote Desktop Support Engineer jobs in Edison, NJ? For Remote Desktop Support Engineer jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Edison, NJ look for? The top searched job categories for Remote Desktop Support Engineer jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Remote Desktop Support Engineer jobs? Cities near Edison, NJ with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Edison, NJ as of July 2026, with employment types broken down into 83% Full Time, 4% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,130 per year, or $27.9 per hour.
IT Project Engineer - NYC

IT Project Engineer - NYC

Atlas Technica

New York, NY • On-site, Remote

$75K - $95K/yr

Full-time

Posted yesterday

Job description

Title: IT Project Engineer
Reports to: Project Engineering Manager
Type: Full-Time, Salaried, Exempt Employee
Shift: Hybrid - NYC
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
Project Engineer is a technical, detail-oriented, client-facing role responsible for onboarding new clients into Atlas Technica's support model.
You will implement secure, reliable, and supportable solutions that align with Atlas Technica standards, industry best practices, and the regulatory expectations of the alternative investment space. In this role, you will support onboarding projects end to end, act as an escalation point for Junior Project Engineers, and ensure implementations and documentation can withstand investor due diligence reviews, audits, and compliance assessments.
You will partner closely with Senior Project Engineers, Project Managers, and Support, as well as Network and Cloud teams, to deliver predictable, well-controlled onboarding outcomes.
Responsibilities
  • Implement secure, compliant client environments using industry standards and best practices appropriate for regulated financial and alternative investment firms, under the guidance of Senior Project Engineers and the Project Engineering Manager.
  • Support onboarding projects from discovery through cutover and handoff to Support; serve as the primary implementation engineer on projects led by a Senior Project Engineer.
  • Contribute to Technical Project Plans in partnership with Senior Project Engineers and Project Managers by translating discovery findings into detailed tasks, effort estimates, and risk and mitigation considerations, including access controls, logging, data protection, and change management.
  • Execute cloud and infrastructure builds, including:
    • Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Conditional Access)
    • Entra ID (Azure AD), Windows Server, Active Directory, Group Policy
    • File and email migrations from legacy or on-premises environments
    • Network and security components such as firewalls, switches, and wireless access points
  • Perform and document cloud and infrastructure assessments, producing clear, prioritized recommendations aligned with client risk appetite, regulatory expectations, and industry best practices.
  • Follow and help refine documented onboarding, discovery, and quality control processes to ensure consistency, traceability, and audit readiness.
  • Serve as a technical escalation point for Junior Project Engineers and interns during onboarding projects, escalating complex issues as appropriate.
  • Collaborate closely with Project Managers to provide clear, timely updates on progress, risks, dependencies, and next steps to internal stakeholders and client leadership.
  • Produce and maintain high-quality technical documentation, including runbooks, configuration guides, and diagrams, suitable for audits, security reviews, and investor DDQs.
  • Contribute to continuous improvement by identifying opportunities for automation, standardization, and process refinement, and by feeding lessons learned back into onboarding standards and workflows.

Qualifications
  • 3 to 7 years of professional IT experience in roles such as Desktop Support, Systems Engineering, or Systems Administration.
  • Experience in an MSP or multi-tenant environment, ideally supporting regulated industries such as financial services, asset management, or healthcare.
  • Hands-on project and implementation experience, including serving as a primary engineer or key contributor on onboarding or migration projects.
  • Strong end-user and desktop support background, including:
    • Microsoft Windows desktops
    • Microsoft Office and Microsoft 365 applications
    • Desktop and mobile device deployment and troubleshooting
  • Cloud platform experience, including:
    • Microsoft 365 administration
    • Entra ID, Intune, Conditional Access, and modern security baselines
    • Familiarity with common SaaS platforms used in modern office environments
  • Networking and security experience implementing and supporting enterprise networking equipment such as Palo Alto or Cisco firewalls, switches, and wireless platforms (Meraki, Ubiquiti).
  • Strong systems administration knowledge, including Windows Server, Active Directory, Group Policy, DNS, and email flow.
  • Experience implementing or refactoring environments to be cloud-first, secure by default, and aligned with documented standards.
  • Demonstrated ability to deliver project work within defined scope, timelines, and quality expectations.
  • Strong written and verbal communication skills, with the ability to explain technical topics to non-technical stakeholders.
  • Strong documentation habits and attention to detail, with comfort operating under strict quality and change control requirements.

Desirable Qualities
Mindset and Soft Skills
  • Demonstrated intelligence, composure under pressure, and strong organizational skills.
  • Comfort working with clients subject to regulatory and investor scrutiny.
  • Calm, professional, and client-focused, with strong white-glove service instincts.

Project and Onboarding Experience
  • Experience delivering onboarding projects end to end or acting as the primary implementation engineer.
  • Familiarity with structured discovery, Technical Project Plans, quality control processes, and RACI-driven execution models.

Automation and Tooling
  • Interest in automation and scripting, such as PowerShell, to improve consistency and reduce manual effort.
  • Experience with MSP toolsets such as ConnectWise, NinjaOne, SkyKick, or similar platforms.

Security and Ecosystem Exposure
  • Experience with email security, backup tooling, SIEM platforms, or SSO/IDP integrations.
  • Understanding of security and compliance expectations for alternative investment managers, including:
    • Strong MFA and Conditional Access controls
    • Least privilege and role-based access
    • Logging and auditability of administrative actions
    • Well-documented exceptions and approvals

Certifications
  • Relevant Microsoft or security/network certifications such as MS-102, MS-700, MS-203, AZ-900, Network+, or vendor-specific certifications (e.g., PCNSA).

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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