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Remote Desktop Support Engineer Jobs in Baltimore, MD

Moore

Lead Agentic AI Engineer - Remote US

Lanham, MD · Remote

$165K - $175K/yr

... engineering, with meaningful time building AI/ML or agentic systems * Location: Remote (US ... How We'll Support You: * Jointhe largest marketing and fundraising company in North America serving ...

Global Alliant Inc

AI Engineer

Baltimore, MD · Remote

Remote Job Duration: Fulltime Client: Federal Criteria- Need ship because of federal regulations ... Experience building, deploying, and supporting AI/ML models in production environments. * Strong ...

Booz Allen Hamilton, Inc.

Software Engineer

Annapolis, MD · On-site +1

$86K - $198K/yr

Remote Work: No Job Number: R0243588 Location: Annapolis Junction,MD,US Share job via: Share ... Experience with providing customer support * Ability to display a self-starter attitude * TS/SCI ...

Booz Allen Hamilton, Inc.

Agentic AI Engineer

Annapolis, MD · On-site +1

$77K - $176K/yr

Remote Work: Hybrid Job Number: R0243058 Location: Annapolis Junction,MD,US Share job via: Share ... We need your technical knowledge and desire to problem-solve to support a high-visibility Booz ...

Booz Allen Hamilton, Inc.

System Administrator

Aberdeen, MD · On-site +1

$77K - $176K/yr

... desktop support * Experience with inventory control and management * Top Secret clearance * HS ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

Magpie Health Analytics

Data Engineer (Remote)

Baltimore, MD · Remote

$117K - $140K/yr

We are seeking a Data Engineer to support the development of cloud-native data solutions that improve operational efficiency, support regulatory reporting, and drive actionable insight for our ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Baltimore, MD

Remote Desktop Support Engineer information

See Baltimore, MD salary details

$10

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote desktop support engineer in Baltimore, MD is $26.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $30.58 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

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Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,793 per year, or $26.8 per hour.

System Engineer IV - Hydrological Modeling Engineer

Home - GAMA-1 Technologies

Greenbelt, MD • Remote

Full-time

Re-posted 24 days ago

Job description

About the Opportunity

The System Engineer IV - Hydrological Modeling Engineer serves as the technical authority for flood inundation science, model implementation, and operational forecasting performance in a remote work environment. This position ensures that the TRITON model delivers scientifically accurate, operationally relevant, and computationally efficient flood forecasts that directly support warfighter decision-making and mission planning. Success is measured through model accuracy, computational efficiency, validation against baseline results, and operational readiness.

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