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Remote Desktop Support Engineer Jobs in Washington

Peraton

Virtual Desktop Systems Engineer

Washington, DC · On-site +1

$112K - $179K/yr

The Virtual Desktop Systems Engineer will have an emphasis on User Profiles. Responsibilities ... Configure operating systems and support enterprise servers. * Install and configure database and ...

Everfox

Cyber Engineer

Herndon, VA · On-site +1

$84K - $114K/yr

... desktop deployments. What You'll be Doing: * Self-starter utilizing your Linux and scripting ... Mission oriented to provide training, troubleshooting, and on-site/remote support to customers.

Everfox

Cyber Engineer

Herndon, VA · On-site +1

... desktop deployments. What You'll be Doing: * Self-starter utilizing your Linux and scripting ... Mission oriented to provide training, troubleshooting, and on-site/remote support to customers.

Everfox

Cyber Engineer

Herndon, VA · On-site +1

... desktop deployments. What You'll be Doing: * Self-starter utilizing your Linux and scripting ... Mission oriented to provide training, troubleshooting, and on-site/remote support to customers.

Cybercoders

Senior Firmware Engineer - Remote!

Reston, VA · Remote

$145K - $190K/yr

Senior Firmware Engineer - Remote! Senior Embedded Firmware Engineer (100% Hands-On IoT) Location ... Profiles focused purely on application-level or desktop software development cannot be considered.

New

Generac

Sales Engineer - Data Centers

Ashburn, VA · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

KEYENCE

Field Application Engineer

Vienna, VA · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

NewGen Technologies

Azure Cloud Engineer

Lorton, VA · Remote

$56.25 - $75.25/hr

Provide support in assisting customers installing software onto baseline desktops using an automation first mentality (DSC or Packer) * Partner with leadership to shape engineering strategy and ...

KEYENCE

Field Application Engineer '27

Vienna, VA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

New

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can securely access the virtual desktop environment * Maintain device enrollment and identity association ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can securely access the virtual desktop environment * Maintain device enrollment and identity association ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Washington

Remote Desktop Support Engineer information

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How much do remote desktop support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote desktop support engineer in Washington is $30.57, according to ZipRecruiter salary data. Most workers in this role earn between $23.41 and $34.86 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
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Remote Desktop Support Engineer jobs near you

Azure Virtual Desktop (AVD) Engineer - Cleared (Polygraph)

True Tandem

Washington, DC • Remote

$160K - $190K/yr

Full-time

Re-posted 23 days ago

Job description

Company Description
TrueTandem's mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well-known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data.
 
As an Azure Virtual Desktop (AVD) Engineer supporting TrueTandem’s Intelligence customers, you will help design, secure, and optimize virtualized environments within Microsoft Azure Government and GCC High. This position supports the modernization of sensitive customer environments, enabling secure remote access and scalable cloud-first infrastructure.
 
You will join a high-impact team of cloud engineers and architects delivering solutions across federal security domains. The role emphasizes mission agility, zero-trust posture, and deep integration with Microsoft technologies.
 
Role and Responsibilities:
  • Architects and configures secure Azure Virtual Desktop environments across isolated enclaves (IL4, IL5, IL6, IL7).
  • Implements conditional access, FSLogix profile containers, and network segmentation policies for Zero Trust.
  • Manages and automates deployments using Infrastructure as Code (IaC) tools such as Bicep and Terraform.
  • Monitors AVD session performance, user experience, and incident response through Azure Monitor and Log Analytics.
  • Collaborates with Identity and Endpoint Management teams to integrate with Microsoft Intune and Entra ID.
  • Supports Authority to Operate (ATO) processes by maintaining compliance with FedRAMP High / NIST 80053 controls.
Required Qualifications:
  •   7+ years of experience supporting enterprise Microsoft environments, including at least 3 years with Azure Virtual Desktop (AVD).
  • 3+ years experience deploying and managing workloads in Azure Government or GCC High.
  • 2+ years hands on experience with Bicep, ARM templates, or Terraform to automate AVD resource provisioning.
  • Experience implementing FSLogix, Azure Files / NetApp, and multisession Windows 10/11.
  • Active TS/SCI clearance with Polygraph (must hold at time of submission).

Preferred Qualifications:

  • Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
  • Experience integrating AVD with Microsoft Intune, Microsoft Defender for Endpoint, and Conditional Access policies.
  • Familiarity with integrating third party monitoring tools (e.g., Citrix Analytics, ControlUp) for AVD environments.
  • Knowledge of DoD Cloud Computing SRG, CISA Zero Trust Maturity Model, and impact levels IL4–IL7.
 

The above salary range represents a general guideline; however, TrueTandem considers several factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.  

In addition, TrueTandem provides a variety of benefits including health insurance coverage, dental and vision plans, life and disability insurance, company paid holidays and paid time off (PTO). Our retirement plan offers a variety of investment options to build toward your retirement.

TrueTandem is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.