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Remote Desktop Support Engineer Jobs in Washington

Celonis

Senior Customer Support Engineer

Washington, DC · On-site +1

$100K - $117K/yr

Our support engineers are familiar with the everyday challenges organizations face when deploying ... As part of the 2nd Level Support Team you will take over the technical support (remote) of our ...

Peraton

Virtual Desktop Systems Engineer

Washington, DC · On-site +1

$112K - $179K/yr

The Virtual Desktop Systems Engineer will have an emphasis on User Profiles. Responsibilities ... Configure operating systems and support enterprise servers. * Install and configure database and ...

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How much do remote desktop support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote desktop support engineer in Washington is $30.57, according to ZipRecruiter salary data. Most workers in this role earn between $23.41 and $34.86 per hour, depending on experience, location, and employer.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

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Remote Desktop Support Engineer jobs near you
Senior Azure Systems Engineer (GCC High / CMMC)

Senior Azure Systems Engineer (GCC High / CMMC)

ERG

Fairfax, VA • Remote

$107K - $146.40K/yr

Full-time

Posted 17 days ago

Job description

ERG is a research and consulting firm that provides a wide range of support to federal, state, and commercial clients. ERG offers multidisciplinary teams with nationally recognized skills in engineering, science, economics, public health, informational technology, and communications. We hire people with the best minds and then provide them with a vibrant and flexible environment in which to develop their careers. The qualified individual must be highly motivated with the skills to prioritize, perform, and communicate effectively in a fast-paced environment. 

ERG is seeking a highly skilled Senior Azure Systems Engineer with a minimum of seven years of cloud systems engineering experience to support and enhance our mature, enterprise-level cloud environment with a strong focus on Azure and Office 365. This role requires at least three years of hands-on experience operating within GCC High environments or supporting infrastructures aligned with NIST SP 800-171 (CMMC Level 2), ensuring all solutions meet rigorous security, compliance, and operational standards.
 
In this role, you will contribute to the full lifecycle of our Azure infrastructure — including analysis, architecture, planning, implementation, deployment, optimization, and troubleshooting. You will play a critical part in maintaining a secure, resilient, and scalable cloud ecosystem that supports mission-driven work.
 
The ideal candidate is a collaborative problem-solver who brings both technical depth and a proactive mindset. They are energized by complex challenges, communicate effectively with clients and colleagues, and demonstrate a continuous desire to learn, innovate, and stay ahead of evolving cloud technologies.
Job Description:
  • Designing and deploying Azure infrastructure components, including compute, storage, networking, identity, governance, and managing hybrid Office365 environments
  • Architect and configure virtual networks (VNets), Network security groups (NSGs), Express Route, and private endpoints in Azure
  • Create and maintain architecture diagrams
  • Propose environmental improvements or impacts, when needed, using diagrams and risk management principles
  • Managing Microsoft identity management tools like Active Directory, Azure AD, AD Connect, Duo, and Office 365
  • Supporting Azure firewall and Windows Virtual Desktop (WVD) environments
  • Maintain infrastructure that meets or exceeds CMMC Level 2 requirements, including proper handling of CUI
  • Optimizing Windows Virtual Desktop (WVD) for cost, performance, rightsizing, reservations, savings plans, and security
  • Writing and updating automation scripts using PowerShell or similar languages
  • Understanding and configuring Azure Sentinel, including SIEM rules, correlations, and dashboards
  • Setting up data loss prevention (DLP) and Azure Information Protection (AIP) policies
  • Creating and maintaining documentation, evidence, procedures, and training to support third-party CMMC assessments and audits
  • Monitoring, troubleshooting, and improving cloud computing performance
  • Offering technical and analytical assistance to diagnose network issues and provide users with solutions, participating in the change management meeting and stakeholder meetings
  • Familiarity with federation and single sign-on (SSO) solutions using Duo and user provisioning
Qualifications and Skills:
  • Minimum of Seven (7) years of Azure cloud Administration experience
  • A BS in information technology is strongly preferred
  • Three years of experience that demonstrates deep knowledge of NIST 800-171/CMMC Level 2 security frameworks
  • Microsoft certification: Azure Administrator Associate or Azure Security Engineer Associate
  • Must be a U.S. citizen
  • Additional Skills and Knowledge: Expertise in setting up and configuring Windows Terminal Services/remote desktop
  • Security clearance (current or recently expired)
  • Certified Security Plus, Network Plus, or  CMMC Certified Professional
  • Experience with SIEM tools such as Microsoft Sentinel or CrowdStrike
  • Strong grasp of security concepts and best practices
  • Familiar with CrowdStrike, Qualys, and Microsoft Sentinel
ERG offers competitive salaries and excellent benefits, including health and dental insurance, life insurance, long-term disability, educational benefits, FSAs, a generous 401k plan, profit sharing, an EAP, 11-20 paid vacation days per year, 10 paid holidays per year, 56 hours or more of sick leave (based on the state you work in) per year (pro-rated for part-time) and more. The salary range for all positions depends on the years and type of experience. 
  
ERG is an equal opportunity employer and complies with all applicable EEOC regulations. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual preference, national origin, disability, or status as a protected veteran.  
   
Please be aware, the only authentic corporate domain for ERG is https://www.erg.com.  ERG may, on occasion, screen applicants via telephone or video interviews via Skype, Teams, GoToMeeting, or another type of video platform. However, any candidate extended a job offer might be asked to meet in person with an ERG employee before providing confidential personal information associated with new employment. 
  
If you’re a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access ERG’s online application process as a result of your disability. To request accommodation, please contact Human Resources via email at Resumes-Lex@erg.com or call (781) 674-7293. 
  
ERG fosters a friendly, flexible work environment. ERGers are dedicated to serving clients who are committed to making the world a better place. We promote and recognize principles of fairness and respect in the work we do, the partnerships we foster, and the culture we value both within and outside of our organization.