Remote Desktop Support Engineer Jobs in Washington

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under limited supervision.

THE IMPACT YOU WILL MAKE

The Desktop Packaging Engineer role is responsible for building, testing, and deploying Windows and macOS application packages in support of enterprise software delivery and timesensitive vulnerability remediation, including zeroday vulnerabilities. This role partners closely with application owners, security, deployment, and support teams to ensure software is packaged securely, reliably, and in compliance with established SLAs and governance standards. You will play a critical role in rapidly translating vendor fixes and emergency security updates into productionready packages, supporting forced deployments, and enabling timely remediation of High, Critical, and zeroday vulnerabilities across the endpoint environment. This role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Develop moderately complex solutions for application design and IT infrastructure components.
• Understand the end-to-end performance of IT platforms.
  Draft and maintain policies, guidelines, and standard operating procedures.
• Independently monitor advanced performance and capacity metrics for technology solutions.

Minimum Required Experiences:

• 2 years of experience in desktop engineering or application packaging
• Proven experience with SCCM / MECM or Microsoft Intune
• Application Packaging (MSI, MSIX, App-V)
• PowerShell scripting
• Experience managing application deployment across enterprise environments
• Solid understanding of Windows OS (10/11)
• Knowledge of software development lifecycle and change management processes
• Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work

Desired Experiences:

• Bachelor degree or equivalent
• Experience in financial services or regulated environments
• Familiarity with Azure AD / Endpoint security tools
• VDI (Citrix, VMWare Horizon)
• Experience with DevOps practices and automation pipelines
• Knowledge of OS imaging and provisioning (MDT, Autopilot)
  

Target Pay Range: $ 123,000.00 - 161,000.00 a year

Internal Job Title: End User Services - Technology Engineering - Senior Associate

#LI-JM1 #LI-Hybrid

Qualifications

Education:

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For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

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