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Remote Desktop Support Engineer Jobs in Washington

Fanniemae

Desktop Packaging Engineer

Reston, VA · On-site +1

This role partners closely with application owners, security, deployment, and support teams to ... remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

Evolver Federal

Tier 2 Support - Team Lead

Reston, VA · Remote

... queues, and remote support/remote desktop tools. * US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status. Preferred ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Washington

Remote Desktop Support Engineer information

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How much do remote desktop support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote desktop support engineer in Washington is $30.57, according to ZipRecruiter salary data. Most workers in this role earn between $23.41 and $34.86 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
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Remote Desktop Support Engineer jobs near you
Virtual Desktop Infrastructure VDI Engineer

Virtual Desktop Infrastructure VDI Engineer

Science Applications International Corporation

Quantico, VA • On-site, Remote

Full-time

Re-posted 26 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

69th of 210 rated it services

Job description


Introduction
SAIC is seeking Virtual Desktop Infrastructure VDI Engineer. Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel Business Group of SAIC is seeking a Senior Virtual Desktop Engineer to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT). This position is onsite in Quantico.
Job Description
  • Architects, plans, engineers, and implements desktop virtualization technology and solutions.
    Manages end-user applications and software for desktops/laptops and applications hosted in the VDI environment.
  • Coordinates with network, server services, and security teams to resolve issues and ensure a consistent and compatible configuration across the client infrastructure.
  • Facilitates automated software deployment as well as image creation and compatibility.
    Ensures security compliance through patching, encryption, configuration management, remote device management, and reporting/visibility.
  • Resolves issues involving end-user hardware or software in the virtual environment.
    Coordinates with technicians to develop and maintain Group Policy Objects (GPOs) and performs/directs testing.
  • Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of VDI architectures.
    Develops knowledge articles related to VDI environments.

Qualifications
Required Qualifications
It is required that the Virtual Desktop Engineer Senior have the following qualifications:
  • Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience.
  • U.S. citizen with an active TS/SCI clearance.
  • DoD 8570 IAT Level II (ex. Comp TIA Security + w/CE.
  • VMware Certified Professional certification (Data Center v7 .x) with an emphasis on the Omnissa suite of offerings.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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