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Remote Desktop Support Engineer Jobs in New York

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site +1

$40K - $50K/yr

Familiarity with remote desktop tools and basic networking concepts. * Strong problem-solving skills and the ability to adapt to new technologies. * Experience supporting mobile devices and cloud ...

N0rg

Part-Time Lead Support Engineer

Manhattan, NY · Remote

$70 - $100/hr

About the role The Lead Support Engineer will oversee and perform day-to-day tasks in the ... Provision and manage workstation devices (laptops and desktops) in the Microsoft ecosystem and ...

ScaleOps

Technical Support Engineer- USA

New York, NY · On-site +1

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

Scaleops

Technical Support Engineer- USA

New York, NY · Remote

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

Matrix Global

IT Support Specialist

Jersey City, NJ · On-site +1

... and remote operational IT support within a fast-paced technology environment. This role is ... Work closely with internal IT, Infrastructure, Security, and Engineering teams. * Escalate and ...

Atlas Technica

Team Lead (Remote)

Stamford, CT · Remote

Requirements The ideal candidate will have at least two years of people-management experience and five years of professional IT experience in desktop support, systems engineering, systems ...

U.S. Courts

Automation Support Specialist

Brooklyn, NY · On-site +1

$58K - $94K/yr

Knowledge of remote support tools and desktop management platforms. Additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ...

1 point system

Senior Desktop Engineer

New York, NY · Remote

Deploying, administering, and supporting enterprise server and endpoint infrastructure. Configuring ... Experience in system administration or engineering roles. Experience with cross-platform device ...

Atlas Technica

Team Lead

New York, NY · On-site +1

$90K - $110K/yr

The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) and should have the following ...

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Remote Desktop Support Engineer information

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How much do remote desktop support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote desktop support engineer in New York is $29.53, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $33.65 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in New York? The most popular types of Desktop Support Engineer jobs in New York are:
What are popular job titles related to Remote Desktop Support Engineer jobs in New York? For Remote Desktop Support Engineer jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in New York look for? The top searched job categories for Remote Desktop Support Engineer jobs in New York are:
What cities in New York are hiring for Remote Desktop Support Engineer jobs? Cities in New York with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $61,431 per year, or $29.5 per hour.

Support Technician, Tier 1 NJ

Tech-Keys

Howell, NJ • On-site, Remote

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Description
Job Summary:
The Support Technician, Tier I serves as the first point of contact for customers and employees seeking technical assistance. This role is responsible for answering support calls, responding to emails and chat inquiries, and troubleshooting basic IT issues. The ideal candidate has strong customer service skills, a basic understanding of IT systems, and the ability to resolve common technical problems efficiently.
Key Responsibilities:
  • Answer incoming support calls, emails, and chat requests to assist with IT issues.
  • Provide first-level troubleshooting for common hardware, software, and network issues.
  • Walk users through basic troubleshooting steps and document resolutions.
  • Escalate complex issues to Tier II or other appropriate teams when necessary.
  • Create and update support tickets in the helpdesk system, ensuring accurate documentation.
  • Assist with password resets, account unlocks, and basic system access requests.
  • Educate users on IT best practices to prevent recurring issues.
  • Maintain a high level of professionalism and customer service in all interactions.
  • Follow company policies, procedures, and service level agreements (SLAs).

Preferred Qualifications:
  • Previous experience in a call center, helpdesk, or IT support environment.
  • Familiarity with remote desktop tools and basic networking concepts.
  • Strong problem-solving skills and the ability to adapt to new technologies.
  • Experience supporting mobile devices and cloud-based applications.

Requirements
Qualifications:
  • High school diploma or equivalent (Associate's degree or IT training preferred).
  • 1+ year of experience in a customer service or IT support role (or relevant training).
  • Basic knowledge of Windows,
  • macOS, Microsoft Office, and common IT systems.
  • Strong troubleshooting skills and ability to follow technical instructions.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Experience with a ticketing system (e.g., Zendesk, ServiceNow, or similar) is a plus.

Compensation & Benefits
Why Join Tech-Keys?
  • Be part of a company that values fun, collaboration, and innovation.
  • Plan and participate in company events that shape our culture.
  • Make a direct, measurable impact on employee engagement and the day-to-day employee experience.
  • Grow your HR career, with opportunities to get involved in recruiting and other areas of the business as you develop.

Employee Benefits:
  • 401(k) with up to 4% company match
  • $40,000.00 - $50,000.00 annual salary
  • 5 medical plans to choose from (including no cost and low cost options)
  • Dental
  • Vision
  • Company-sponsored life insurance
  • Company-sponsored disability
  • Generous PTO

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