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Remote Desktop Support Engineer Jobs in New York

NBCUniversal

Principal DevOps Engineer

Manhattan, NY · On-site +1

$57.75 - $79/hr

Built to support the complex demands of live broadcast production, this platform spans compute ... Oversee the integration of remote desktop/VDI connectivity solutions, focusing on session ...

NBCUniversal

Principal DevOps Engineer

Manhattan, NY · On-site +1

$57.75 - $79/hr

Built to support the complex demands of live broadcast production, this platform spans compute ... Oversee the integration of remote desktop/VDI connectivity solutions, focusing on session ...

NBCUniversal

Principal DevOps Engineer

New York, NY · On-site +1

$57.75 - $79/hr

Built to support the complex demands of live broadcast production, this platform spans compute ... Oversee the integration of remote desktop/VDI connectivity solutions, focusing on session ...

Tradeweb Markets

AI Production Support Engineer

Jersey City, NJ · On-site +1

$43.75 - $57.25/hr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone ...

Tradeweb Markets

AI Production Support Engineer

Jersey City, NJ · On-site +1

$43.75 - $57.25/hr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone ...

Tradeweb

AI Production Support Engineer

Jersey City, NJ · On-site +1

$43.75 - $57.25/hr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone ...

Atlas Technica

Team Lead (Remote)

New York, NY · Remote

$90K - $110K/yr

The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) and should have the following ...

Atlas Technica

Systems Engineer - Hybrid

Stamford, CT · On-site +1

Position Name: Systems Engineer - Hybrid Reports to: Client Technology Manager Location/Type ... End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device ...

Atlas Technica

IT Project Engineer - NYC

New York, NY · On-site +1

$75K - $95K/yr

Qualifications * 3 to 7 years of professional IT experience in roles such as Desktop Support, Systems Engineering, or Systems Administration. * Experience in an MSP or multi-tenant environment ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

... remote employees onsite once a quarter. The Support team at Alloy is a group of curious ... We partner closely with Product and Engineering, act as the voice of the customer, and play a ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site +1

$40K - $50K/yr

Familiarity with remote desktop tools and basic networking concepts. * Strong problem-solving skills and the ability to adapt to new technologies. * Experience supporting mobile devices and cloud ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in New York

Remote Desktop Support Engineer information

See New York salary details

$11

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$49

How much do remote desktop support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote desktop support engineer in New York is $29.53, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $33.65 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in New York? The most popular types of Desktop Support Engineer jobs in New York are:
What are popular job titles related to Remote Desktop Support Engineer jobs in New York? For Remote Desktop Support Engineer jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in New York look for? The top searched job categories for Remote Desktop Support Engineer jobs in New York are:
What cities in New York are hiring for Remote Desktop Support Engineer jobs? Cities in New York with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $61,431 per year, or $29.5 per hour.

Systems Engineer - Hybrid (Remote)

Atlas Technica

Stamford, CT • Remote

Full-time

Re-posted 24 days ago

Job description

Position Name: Systems Engineer - Hybrid
Reports to: Client Technology Manager
Location/Type: Stamford, CT
Status: Non-Exempt

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with other Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth.

Responsibilities:

  • Perform IT Support services to users
  • Use of a ticketing system to manage support queries
  • Maintain documentation and comply with rules and guidelines of the organization
  • Adherence to strict change control procedures

Requirements:

  • 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
  • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
  • Strong verbal and written communication skills
  • Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
  • Support of Sophos or similar products for endpoint threat management
  • Basic understanding of virtualization platforms such as VMware or Hyper-V
  • Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
  • Experience working in an MSP environment
  • The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

Desirable Qualities:

  • Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
  • Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
  • Exposure to/ability to support workloads in Azure or AWS
  • Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
  • Experience with and ability to support Citrix XenApp or similar products
  • Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
  • Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
  • More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.